Oh no. Not here too... stop, evil threads, stop!
Let me sum up the situation for you since I'm unfortunately far too familiar with it than is healthy for my mental well-being.
(TLDR version: Customer was issued a refund before contacting Consumerist, Stardock has since fixed the problem.)
1. The developers of Warlords put in tricky code to make all random numbers result in 0 if the copy protection was removed from the game.
2. Enlight, the current publisher of Warlords, removed said DRM and made the game available to Impulse, GamersGate, Direct2Drive, etc. They did this not knowing about the anti-pirate code.
3. Situation gets brought up where the game isn't working correctly. Stardock customer support is contacted, they don't quite understand the issue and think it's OS related, as Vista isn't supported. They issue a refund.
4. Stardock contacts Enlight, who assures them everything is working correctly. They have the most current, up to date version. Stardock QA confirms that the game loads, plays, etc but not quite grasping the subtle problem if the RNG always returning 0. It's written off as an OS issue as I mentioned, but a refund is issued to the wanker PRIOR to his contacting the Consumerist. That part is important.
5. Consumerist runs the story without contacting Enlight, Stardock, or anyone for comment.
6. Hellthread ensues. I will not link it, it's on another forum, but for your sanity it's best to be avoided. Let me just summarize by saying that Brad Wardell, CEO of Stardock, was made aware of the situation and after some initial confusion as to what the problem was, verified that the RNG was in fact broken.
7. Stardock received permission from Enlight to package a community-made fix to the issue which also includes new content additions, and is now what is distributed on Impulse. GamersGate, D2D users, etc still need to be wary as I don't think those retailers have fixed the problem.