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Fences 3.13 Release Issue Report Thread

Fences 3.13 Release Issue Report Thread

With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.  

Obtaining Fences 3.13

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)
  • Detailed steps to recreate the issue seen
  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and links included in your post.  Images can be directly added.
  • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Fences a better product.

459,517 views 225 replies
Reply #151 Top

Quoting bwaters14, reply 149

Disable update check in Fences

 

The following batch file will disable the upgrade check Fences does periodically. It will only work on Fences 3.05 or greater.

 

http://sd.stardock.com/Support/games/GC3/crashes/UpgradeCheck.zip

When I went to this link it was nonexistent. 

ON your browser copy and paste that link and it should

download the bat file for you .

Reply #152 Top

Latest release which I installed yesterday has completely broken fences for me, I can't create new fences, all of my old fences aren't there. Windows Version 10.0.19041 Build 19041. I can open up the fences settings but it does nothing, restoring from snapshot doesn't fix the issue either. Is there a way to downgrade versions?

 

My desktop is now an unusable mess

Reply #153 Top

Hello,

Would you do this PURGE:https://forums.stardock.com/486084/fences-support-faq#reinstalling

Reboot and ReInstall the latest version again from your account page https://store.stardock.com/myaccount/products/

Reboot test and report back please .

 

AzDude
Stardock Community Assistant

Reply #155 Top

Glad to hear its fixed

Reply #158 Top

Quoting bwaters14, reply 157

Well that was a mistake. The resulting file opened to constant flashing. I give up. 

What are you referring to? Please elaborate.

Thank you,

Basj,
Stardock Community Assistant

Reply #161 Top

Windows 10 Pro version 21H1 (OS Build 19043.1165)

The Icon is not rendering properly. Text of Icons in Folder Portals vanished after updating to 3.10 or later version (includes version 3.13) , but shadow of the text still remains, don't know why. I'm still staying at version 3.09 to avoid this bug 

P.S.  I can only show you guys this odd, blurred picture shot by my phone, not because I don't know how to make a screen cut. When I use any screen cut app, the text comes back, I can only get a normal pic, still don't know why. 

Reply #162 Top

Quoting OvenMarkfield, reply 161

Windows 10 Pro version 21H1 (OS Build 19043.1165)

The Icon is not rendering properly. Text of Icons in Folder Portals vanished after updating to 3.10 or later version (includes version 3.13) , but shadow of the text still remains, don't know why. I'm still staying at version 3.09 to avoid this bug

P.S. I can only show you guys this odd, blurred picture shot by my phone, not because I don't know how to make a screen cut. When I use any screen cut app, the text comes back, I can only get a normal pic, still don't know why.

Hello,
Sorry to hear you are having issues. This is a known issue, just as a test, turn off HDR on your monitor setting and see if it resolve the issue.


Basj,
Stardock Community Assistant.

Reply #164 Top

Where can I get 3.09?  I need to go back because I'm constantly getting the windows explorer closed improperly message.  Anyhow, I just want 3.09 again. 

 

TIA

Reply #165 Top

Quoting carladave, reply 164

Where can I get 3.09?  I need to go back because I'm constantly getting the windows explorer closed improperly message.  Anyhow, I just want 3.09 again. 
TIA

I tested the link in this thread reply#2, still work,  https://forums.stardock.com/505007/get;3806834.

Thank you,

Basj,
Stardock Community Assistant

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Reply #167 Top

Does anyone else have an issue with their taskbar icons' drop down menus not showing unless you disable Fences? I've also been having troubles with alt tab - when I do so, the application shows up for a split second before disappearing. (I'm trying to play Genshin Impact in fullscreen and alt tabbing from the game to Discord was a challenge. I had to minimize Discord first before going back to the game) 

Reply #168 Top

Each day I receive a pop-up message indicating an update is available to Fences, even though I updated the first time it appeared.  When I manually checked for updates, the indication came back that Fences was up to date, i.e. version 3.1.3.3.

My Windows version is 20H2, OS build 19042.1165

Please advise a possible solution or let me know if you would like further information.

Thanks, PaulB.

Reply #169 Top

Quoting plb27, reply 168

Each day I receive a pop-up message indicating an update is available to Fences, even though I updated the first time it appeared.  When I manually checked for updates, the indication came back that Fences was up to date, i.e. version 3.1.3.3.

My Windows version is 20H2, OS build 19042.1165

Please advise a possible solution or let me know if you would like further information.

Thanks, PaulB.

Hello,
Sorry to hear you are having issues. Please do the update again and this time make sure to reboot as soon as the installation finish. Report back if the pop message reappear.

Thanks
Basj,
Stardock Community Assistant.

Reply #170 Top

Hi I am having similar issues to others. I can not see the desktop, no icons, no fences. If is click and drag i can not make a window. If i right click it is asif fences isnt running.

I have tried purge, and uninstalling via Steam, with no luck. i tried to uninstall following the file location, and it says that the lua5.1.dll was not found even though i can see the file. I tried to run the the app and it brings up the fences tool, but still no access to my desktop. 

When i have used purge and unistalled, i tried to delete the applications file and it said that rundll32 was running and it was an open process.

any help appreciated

Reply #171 Top

Quoting keiran, reply 170

Hi I am having similar issues to others. I can not see the desktop, no icons, no fences. If is click and drag i can not make a window. If i right click it is asif fences isnt running.

I have tried purge, and uninstalling via Steam, with no luck. i tried to uninstall following the file location, and it says that the lua5.1.dll was not found even though i can see the file. I tried to run the the app and it brings up the fences tool, but still no access to my desktop. 

When i have used purge and unistalled, i tried to delete the applications file and it said that rundll32 was running and it was an open process.

any help appreciated

Create a new Windows 10 admin account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

Use the purge method again here:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

While still under the new admin account, reinstall the Steam version of Fences.

If working, you can log out of the new admin account and log back under your normal one and have Fences working.  If it is, you can delete the new admin account.

Sean Drohan
Stardock Support Manager

Reply #172 Top

After upgrading, I have a nagging "Create Fence here" popup anytime my mouse hovers in a certain point, near the center of my screen.  I have tried modifying the options under Enable fences (right click, left click, or both).  I have tried Disabling Fences.  No matter what, this popup is always there.  I have even tried clicking either option "Create Fence here" or "Create Folder Portal here", thinking if once I did, it might clear whatever is happening.  But, that did not work either. 

This is more than a nuisance, because the popup is often in the way when I am working.

In the screenshot below, I opened Notepad and maximized it to take up the entire desktop.  Then I moved my mouse (not clicking any buttons) towards the problem area, and you can see the popup appears.

Screen shot of fence popup issue

Reply #173 Top

Quoting bwarecs, reply 172

After upgrading, I have a nagging "Create Fence here" popup anytime my mouse hovers in a certain point, near the center of my screen. 

If you go to WinExp \ Desktop, how many icons do you have on your desktop?

Sean Drohan
Stardock Support Manager

Reply #174 Top

After a couple of days without  receive a pop-up message indicating an update to 3.13 is available to Fences, that pop ups is now back, I have done nothing because of the many messages indicating that the update is still causing trouble. When I first did the update a month ago, I lost all my fences. when I complained the update appeared to revert to 3.09 and I am keeping it that way until I am assured I can update to 3.13 without a problem. I may not be explaining this correctly but I do want to keep 3.09 without the 3.13 popup continually happening.