sdRohan sdRohan

Fences 3.13 Release Issue Report Thread

▼

Fences 3.13 Release Issue Report Thread

from Stardock Forums

With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.  

Obtaining Fences 3.13

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)
  • Detailed steps to recreate the issue seen
  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and links included in your post.  Images can be directly added.
  • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Fences a better product.

fences faq support
459,535 views 225 replies
Reply #176 from Stardock Forums Top

If you go to WinExp \ Desktop, how many icons do you have on your desktop?

Reduced 86%
Original 929 x 455

Sean Drohan
Stardock Support Manager
[/quote]

 

I have 14 items on my desktop

desktop items

Reply #177 from Stardock Forums Top

Quoting bwaters14, reply 160

Suddenly that popup on download is gone. Thanks.

If you are on 3.13 and rebooted after the update, that is expected.

Quoting bwaters14, reply 174

After a couple of days without  receive a pop-up message indicating an update to 3.13 is available to Fences, that pop ups is now back, I have done nothing because of the many messages indicating that the update is still causing trouble. When I first did the update a month ago, I lost all my fences. when I complained the update appeared to revert to 3.09 and I am keeping it that way until I am assured I can update to 3.13 without a problem. I may not be explaining this correctly but I do want to keep 3.09 without the 3.13 popup continually happening. 

If you are on 3.09, you will keep getting prompted.  If you want to shut it of, that option has always been available to you:

https://forums.stardock.com/486084/fences-support-faq#disableupdate

Again, if you update to 3.13 and reboot right after, you should be fine.

Sean Drohan
Stardock Support Manager

Elemental: Reforged
Reply #178 from Stardock Forums Top

Quoting basj, reply 162


Quoting OvenMarkfield,
reply 161

Windows 10 Pro version 21H1 (OS Build 19043.1165)

The Icon is not rendering properly. Text of Icons in Folder Portals vanished after updating to 3.10 or later version (includes version 3.13) , but shadow of the text still remains, don't know why. I'm still staying at version 3.09 to avoid this bug

P.S. I can only show you guys this odd, blurred picture shot by my phone, not because I don't know how to make a screen cut. When I use any screen cut app, the text comes back, I can only get a normal pic, still don't know why.



Hello,
Sorry to hear you are having issues. This is a known issue, just as a test, turn off HDR on your monitor setting and see if it resolve the issue.




Basj,
Stardock Community Assistant.

 

I have the same problem with the icon text....

I don't have any options to turn off HDR... how do I fix?

Reply #179 from Stardock Forums Top

Quoting jrolson, reply 178

I have the same problem with the icon text....

I don't have any options to turn off HDR... how do I fix?

Just to confirm. you only have one monitor? If yes or both of your monitors of the same brand please post a screenshot showing us what you are looking at.

Thank you,

Basj,
Stardock Community Assistant

Reply #180 from Stardock Forums Top

Quoting bwarecs, reply 176

sdRohan

Sean,

Any update on this issue?  It is becoming more of a problem as the popup is overlaying as I work.  Yesterday I was on a Teams meeting screen sharing, and I couldn't click on / edit an item during a demo because of it. 

Thanks.

Reply #181 from Stardock Forums Top

Quoting bwarecs, reply 180

Sean,

Any update on this issue?  It is becoming more of a problem as the popup is overlaying as I work.  Yesterday I was on a Teams meeting screen sharing, and I couldn't click on / edit an item during a demo because of it. 

Thanks.

What I would recommend is a purge, reinstall, restore snapshot to see if the issue persists:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

Reply #182 from Stardock Forums Top

Quoting basj, reply 179


Quoting jrolson,
reply 178

I have the same problem with the icon text....

I don't have any options to turn off HDR... how do I fix?



Just to confirm. you only have one monitor? If yes or both of your monitors of the same brand please post a screenshot showing us what you are looking at.

Thank you,

Basj,
Stardock Community Assistant

 

Yes, only one monitor.  Icon text becomes transparent when changing fences pages. Text shadows stay.

 

Reply #183 from Stardock Forums Top

Quoting sdRohan, reply 181


Quoting bwarecs,
reply 180

Sean,

Any update on this issue?  It is becoming more of a problem as the popup is overlaying as I work.  Yesterday I was on a Teams meeting screen sharing, and I couldn't click on / edit an item during a demo because of it. 

Thanks.



What I would recommend is a purge, reinstall, restore snapshot to see if the issue persists:

https://forums.stardock.com/486084/fences-support-faq#reinstalling

Sean Drohan
Stardock Support Manager

In preparation to do the purge, uninstall, re-install, I first took a snapshot then deleted my existing fences (I have 7, all Folder Portal).  I immediately noticed the popup issue was gone.  So I rebooted (without doing anything else), then recreated my 7 Folder Portal fences, and so far I have not seen the issue re-appear.  Hopefully it was a weird artifact of upgrading with existing fences, and re-creating them after the upgrade seemed to resolve the issue.

Reply #184 from Stardock Forums Top

I have found that 3 icons wide fences sometimes get slightly smaller and instead display 2 columns. Resizing the fence makes all 3 columns of icons appear, but without visually making the fence wider. I have the setting enabled for even multiples. The bug seems to happen pretty randomly after I shut down my computer, but I have not been able to reproduce it.

 

                                           This column (3) stacks with the two others when it happens, even though there is visually enough place for them to fit

     1                      2                     3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Reply #185 from Stardock Forums Top

Quoting jrolson, reply 182

Yes, only one monitor. Icon text becomes transparent when changing fences pages. Text shadows stay.

Hello,
Please try purge and reinstall steps as mentioned here: [Link] Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot immediately after the installation. Retest it. Report back here.

BTW, can we know more on your graphics setups. Monitor resolution, Scaling factors, Nvidia, AMD or Others card, connection type etc?

And Windows version, please use Windows Winver.exe to get Windows full version numbers.

Thank you,

Basj,
Stardock Community Assistant

Reply #186 from Stardock Forums Top

Quoting Mathisbuilder, reply 184

I have found that 3 icons wide fences sometimes get slightly smaller and instead display 2 columns. Resizing the fence makes all 3 columns of icons appear, but without visually making the fence wider. I have the setting enabled for even multiples. The bug seems to happen pretty randomly after I shut down my computer, but I have not been able to reproduce it.

Hello,
Sorry to hear you are having issues. What is your icons size setting? Can you set it to "Classics" and see if it help. Also need to know more details on your system.

  1. Windows version, please use Winver.exe to get full Windows version numbers.
  2. Details on your monitor/s setup, resolutions, scaling, etc.

Thanks
Basj,
Stardock Community Assistant.

Reply #187 from Stardock Forums Top

Quoting basj, reply 185


Quoting jrolson,
reply 182

Yes, only one monitor. Icon text becomes transparent when changing fences pages. Text shadows stay.



Hello,
Please try purge and reinstall steps as mentioned here: [Link] Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot immediately after the installation. Retest it. Report back here.

BTW, can we know more on your graphics setups. Monitor resolution, Scaling factors, Nvidia, AMD or Others card, connection type etc?

And Windows version, please use Windows Winver.exe to get Windows full version numbers.

Thank you,

Basj,
Stardock Community Assistant

 

1920x1080

Scale - 100%

Nvidia GTX 970

HDMI connection

21H1 OS build 19043.1165

Reply #188 from Stardock Forums Top

Quoting jrolson, reply 187

1920x1080
Scale - 100%
Nvidia GTX 970
HDMI connection
21H1 OS build 19043.1165

Thanks, and now awaiting the purge and reinstall steps. Do let us know when you have done it.

Thank you,

Basj,
Stardock Community Assistant

Reply #190 from Stardock Forums Top

Hello Mathisbuilder,

Thanks.

Quoting basj, reply 186

What is your icons size setting? Can you set it to "Classics" and see if it help.

Still need to know the icons size.

Thank you,

Basj,
Stardock Community Assistant

Reply #191 from Stardock Forums Top

Ver3.1.3.3  text background color corruption

update to this problem

it seems that this problem disappeared by itself

i think what happens is that some other programs have changed some video settings 

so after some days, this problem goes away, likely due to me restart my pc from scratch.

unfortunately, i was unable to duplicate the problem so i have no clue which program is the culprit

john

 

Reply #192 from Stardock Forums Top

I have bought and refunded the software yesterday. I've decided to check your forum and see if I could find a solution to my issues.
I really would like to buy you software back after you solve the errors.
As Wallpaperengine was having troubles with compability, probably some other software I use may also causing the problem and It's probably DisplayFusion. I Do have multiple monitors and fences would really help me organizing.
I'll keep looking for updates where multiple monitors/displayfusion issues would be fixed.
Thanks.

Reply #193 from Stardock Forums Top

Ever since installing Fences 3.1.3.3 (over the top of a prior installation) my desktop background disappears intermittently (!). Moreover, sometimes individual en-fenced icons (which are not the only icons within any given fence) appear only on mouse-over. I have Windows 10 Pro - 21H1 (2009: 19043). Please advise. I could do without this hassle and I wish I had not upgraded (or rather 'upgraded') Fences.

Reply #194 from Stardock Forums Top

I upgraded to Fences 3.13 on Windows Pro 20H2.  After reboot, my desktop is completely blank. If I navigate to the desktop folder in explorer, all my files are present and available. Double-Clicking on the desktop does nothing. Right clicking on the desktop shows my right click menu with 'Enable Fences' as an option. However, choosing that option does nothing. I can 'run' fences from the start menu (yea Start 10), and it starts. It shows Version 3.1.3 and fences is enabled. Snapshots of my desktop are there, but restoring one again does nothing. disabling and enabling fences does nothing as well. I also tried disabling the double click to hide desktop.

At this point, I uninstalled and installed version 3.09.  Now fences are back, but are moved to a different monitor (I have 3) when I reboot.

If "purge" and "reinstall fences" will result in having to rebuild my fences, I'm not interested.  I'm a long term Fences user and don't want to waste hours trying to reconstruct years of fence building.

After many years of using Stardock products without problems, I'm very disappointed by all of the problems with this update - and will be hesitant to use your products in the future.

+1 Loading…
Reply #195 from Stardock Forums Top

Quoting basj, reply 169


Quoting plb27,
reply 168

Each day I receive a pop-up message indicating an update is available to Fences, even though I updated the first time it appeared.  When I manually checked for updates, the indication came back that Fences was up to date, i.e. version 3.1.3.3.

My Windows version is 20H2, OS build 19042.1165

Please advise a possible solution or let me know if you would like further information.

Thanks, PaulB.



Hello,
Sorry to hear you are having issues. Please do the update again and this time make sure to reboot as soon as the installation finish. Report back if the pop message reappear.

Thanks
Basj,
Stardock Community Assistant.

 

Update - Rebooted after re-installing v3.1.3.3 and so far, no more pop-up messages.  Will only report back if the issue re-appears.

Thanks for your advice, much appreciated.  PaulB

Reply #196 from Stardock Forums Top

Having an issue where the update pop up keeps popping up, installed ver 3.1.3.3 same as the one it wants to install. won't install, won't stop bugging me.   How do I stop this?

Reply #197 from Stardock Forums Top

Quoting Indie1138, reply 196

Having an issue where the update pop up keeps popping up, installed ver 3.1.3.3 same as the one it wants to install. won't install, won't stop bugging me.   How do I stop this?

Do the update one more time and immediately Reboot , test and report  back 

that should stop it from trying to update again .

Reply #198 from Stardock Forums Top

Is Stardock working upon a maintenance release that fixes the problems?

Presuming 'yes': in the meantime, please give a download link, here, to the last version of Fences that was stable / worked properly. Thank you.

EDITED to insert a word I had omitted.

Reply #199 from Stardock Forums Top

Quoting JanOscar, reply 136

By doing what is suggested in a couple of posts before yours.

I appreciate the effort, but you have no other posts in this thread, so I have no idea what you suggested.

Reply #200 from WinCustomize Forums Top

Quoting lanternworkshop, reply 199

I appreciate the effort, but you have no other posts in this thread, so I have no idea what you suggested.
Never said I suggested anything. Read again: By doing what is suggested in a couple of posts before yours. The solution to your question was already there a couple of posts before you last posted.

Try answer #130....

+1 Loading…