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Fences 3.13 Release Issue Report Thread

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Fences 3.13 Release Issue Report Thread

from Stardock Forums

With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.  

Obtaining Fences 3.13

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)
  • Detailed steps to recreate the issue seen
  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and links included in your post.  Images can be directly added.
  • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Fences a better product.

fences faq support
459,535 views 225 replies
Reply #101 from Stardock Forums Top

Quoting brunolos, reply 96

When I roll-down a fence, icons are in the lower layer of windows, instead in the upper layer. How to correct this?

Right click on your desktop to View and scroll down to Lock Fences

if it's checked un check it and the you should be able to move fence

from bottom to top edge .

Report back if this works for you , please .

Reply #102 from Stardock Forums Top

Quoting dbanny, reply 95


Quoting ,
quoting post

With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.  

Obtaining Fences 3.13

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:



 



      • Exact Windows version \ build (winver.exe)



 



      • Detailed steps to recreate the issue seen



 



      • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and links included in your post.  Images can be directly added.



 



      • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.



 


Thank you for your interest and any time you put into making Fences a better product.



Upgrade pops up all the time(in the interval) even if already upgraded.


 

See if this link works for you and report back please https://forums.stardock.com/486084/fences-support-faq#iconsmissing

 

Ashes of the Singularity II
Reply #103 from Stardock Forums Top

Quoting basj, reply 87

Hello,
Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

I purged and reinstalled using this process, then restored a config snapshot to get my layout back... issue is unchanged.  Newly created Portals have the same behavior.

 

Edit:  Did it again without restoring the snapshot.  Same thing.  I added two more photos to the original imgur link.

Reply #104 from Stardock Forums Top

Quoting NotYourIngenue, reply 104

I purged and reinstalled using this process, then restored a config snapshot to get my layout back... issue is unchanged. Newly created Portals have the same behavior.

Edit: Did it again without restoring the snapshot. Same thing. I added two more photos to the original imgur link.

Hello,

I think I can reproduce this, does you have HDR enable on your monitor. Just to confirm, If you do have HDR enable, please try disable it and see if it help.

Thank you,

Basj,
Stardock Community Assistant

Reply #105 from Stardock Forums Top

Quoting fabriziotobia, reply 101

Hello,

after upgrading to version 3.13, I'm experiencing a problem I wasn't able to solve. In some fences (specifically Folder Portals), the names of the files are completely unreadable, but in regular Fences they show up fine.

For a simple Folder Portal (single folder), the actual filenames are invisible; on another the filenames appear very dimly light, grayed out and very hard to read.

I think this is an HDR problem, because when I try to make a screenshot, the names are appearing (and if I move the fences to a non HDR monitor, they show up fine). However, it is worth to note that nothing else changed in my system, only the version of Fences.

I tried to purge and install this two times already, in case that would help... but didn't.

The easiest way to fix this would be to install a previous version, can you please provide a link for me to download the previous version (it's OK if it's a bit older too).

Thank you!

Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

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Reply #106 from Stardock Forums Top

First of all.  I love this program.  However, this "purge and reinstall" Every time there's an update is unacceptable.   I don't have time to recreate all the fences and move everything into them every time you update the program.   Maybe you need to figure out WHY it's forcing people to this?  

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Reply #107 from Stardock Forums Top

Quoting IrkallaC, reply 106

First of all.  I love this program.  However, this "purge and reinstall" Every time there's an update is unacceptable.   I don't have time to recreate all the fences and move everything into them every time you update the program.   Maybe you need to figure out WHY it's forcing people to this?  

Actually, Purge and reinstall should not remove your saved layout snapshots.

Thank you,

Basj,
Stardock Community Assistant

Reply #108 from Stardock Forums Top

I have the following critical issue on the latest W10 Build. I am trying to add as much information as I can because I can't isolate the problem to just one button click or something.

Before the issues with 3.10 I had a very simple configuration that would simply divide my icons into 2 fences. This all worked until I changed the configuration with Version 3.12.

I build a more complex configuration with the version 3.12 which involves several folder portals that basically represent categories of items on my desktop. -> https://imgur.com/DoNZOJh (Since Fences is crashed I can't actually show the setup)

I have also Folder fences to network drives in that new configuration.

The actual issue is that once I put my PC to sleep after having configured everything fences crashes. -> https://imgur.com/Y4YzKvq

  • Reactivating it through the context menu doesn't work. It crashes the same way again.
  • Restarting the PC doesn't change the behaviour. It crashes on startup AND STOPS MOST PROGRAMS FROM AUTORUN!
    • Meaning you literally have to uninstall fences to have your setup run normally again!
  • A Purge will make Fences work again. But if you try to restore the config Fences will crash but not the settings window. This allowed me to restore an older config and fences will work again normally after reactivating it through the context window with that more simple config.
  • I have to emphasize that the issue is reproducible on my machine! (But I have not isolated the part which makes it crash) I have had 2 different more complex configurations with these folder portals. BOTH crashed fences after I hibernated the PC.
  • Updating to 3.13 did not change the behaviour.

Additionally I have to mention that my PC and my Monitors are somewhat fickle beasts. Sometimes Windows decides to switch around my monitors. Meaning the taskbar position and my gadget sidebar move on another monitor.

I also use DisplayFusion for static Wallpapers and Wallpaper Engine for animated wallpapers. My Antivirus Software is Eset Internet Security.

I have to mention that fences does not conflict with these programs in general. The issue only occurred once I used a more complex setup. I don't know if it happens with older versions.

Reply #109 from Stardock Forums Top

Quoting basj, reply 105
Hello,
Sorry to hear you are having issues. I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant


Thank you, I will. In the meanwhile, would it be possible to receive an download link for 3.09? Thank you.

Reply #110 from Stardock Forums Top

Quoting NonameFTW2860, reply 108

A Purge will make Fences work again. But if you try to restore the config Fences will crash but not the settings window. This allowed me to restore an older config and fences will work again normally after reactivating it through the context window with that more simple config.

Does 'config' = 'Fences snapshot'?

If so, and you recreate a new snapshot, does it still happen with version 3.13?

If not, what is this 'complex setup' so we can try to reproduce it.

Also, for testing, DisplayFusion (or any other monitor-altering software) should be disabled to eliminate possible conflicts.  If there are issues that can be traced to its use, we can try to solve them afterwords.

Sean Drohan
Stardock Support Manager

Reply #111 from Stardock.net Forums Top

After latest version of Fences installed, my system would not finish booting due to the loop saying that that explorer had not closed properly and to re-enable fences, which keeps repeating. 

Had resort to a system restore which restored to Fences 3.0.9.11

Edition Windows 10 Pro

Version 20H2

Installed on ‎2021-‎03-‎13

OS build 19042.1110

Serial number xxxxxxx

Experience Windows Feature Experience Pack 120.2212.3530.0

Reply #112 from Stardock Forums Top

Quoting basj, reply 104

Hello,

I think I can reproduce this, does you have HDR enable on your monitor. Just to confirm, If you do have HDR enable, please try disable it and see if it help.

It's definitely tied to HDR.  Disabling HDR reverts the text to normal-looking white foreground/grey dropshadow.

Reply #114 from Stardock Forums Top

Quoting RyckZarick, reply 111

After latest version of Fences installed

I would need to know what 'latest' was when you had seen it.  Version 3.13 fixes that issue that was present in 3.10.

Update from either of these and let us know if you still see any issues.

https://store.stardock.com/myaccount/products

http://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager

Reply #115 from Stardock Forums Top

I had exactly the same problem as you. but 

After deleting it, the problem was resolved after restarting the system, reinstalling the latest version with administrator privileges. I hope this reply  helps.

Reply #116 from Stardock Forums Top

Problem #1: Updated to latest version of Fences, but the update check keeps telling me to upgrade.

Fences v3.1.33

Windows 10 Home. Version 20H2. 64 bit.

Fences tells me to upgrade after I already upgraded, and I can't close the dialog box.

I even tried re-downloading the .exe from my account yesterday, in case there was some kind of "stealth update" with a fixed 3.13 with the same version number that set off the upgrade check. But that didn't stop the daily reminder to update.

Problem #2: When the "Update has been found" box pops up and I click NO, nothing happens. It doesn't go away. I can't click the top-right X to close it, and have to shut Fences down via Task Manager.

Reply #117 from Stardock Forums Top

Several weeks ago in July 2021 I received this update for Stardock Fences. I did the update and then Fences did not work properly. When I notified Stardock it was suddenly fixed. I wonder if this latest update contains the same bug? I will not download until I am sure all is fixed. 

Reply #118 from Stardock Forums Top

Quoting ebenezercrunch, reply 116

Problem: Updated to latest version of Fences, but the update check keeps telling me to upgrade.

Sorry to hear you are having trouble.

Go to your 'Downloads' folder and delete any 'Stardock' folder you may have there.  Do the update if it asks again, reboot, and let me know if it still happens.

Sean Drohan
Stardock Support Manager

Reply #119 from Stardock Forums Top

Hello, Sean! Thanks for your quick reply.

I deleted the Downloads folder, but when I clicked "Yes" to upgrade on the notification, this happens:

The button to purchase Fences does not work.

If I click "Download" nothing happens, and there's no way to close that screen down without Ending Task the "Fences Settings" in Task Manager.

Reply #120 from Stardock Forums Top

Quoting ebenezercrunch, reply 119

I deleted the Downloads folder, but when I clicked "Yes" to upgrade on the notification, this happens:

Then skip that and get it from your account page:

https://store.stardock.com/myaccount/products

Or from here if you used guest-checkout:

http://www.stardock.com/support/productkeyretrieval

Sean Drohan
Stardock Support Manager

Reply #121 from Stardock Forums Top

Once again I tried to update my 3.0.9 to a newer version (3.13.3 this time). And once again I encountered a problem that kills the whole point of using the program for me. After the upgrade switching between desktop pages of Fences becomes creaky, with a lot of visual glitches and looks like it happens in 15fps.
P.S. For the record, I have a VERY performant PC. Maybe it's the 72 hertz monitor, but hey, everything was fine on 3.0.9 and anyway - testing is your responsibility, not mine. This is the 2nd time I've tried to upgrade and this is the second time I've had to waste my time just to restore the old version.

Reply #122 from Stardock Forums Top

NEW VERSION WON'T DOWNLOAD

My Fences App with the current version being 3.0.9.11 has performed well for several years in this Windows 7 setting last updated in 2010. (see photo)

The Fences Update Interactive Window comes up from time to time, but when the "Download and Install" button is clicked it fails to respond accordingly, and I'm left finally to dismiss the window.

Thanks for Your Help.
Bruce

Reply #123 from Stardock Forums Top

Quoting brucewhain, reply 122

NEW VERSION WON'T DOWNLOAD

My Fences App with the current version being 3.0.9.11 has performed well for several years in this Windows 7 setting last updated in 2010. (see photo)

The Fences Update Interactive Window comes up from time to time, but when the "Download and Install" button is clicked it fails to respond accordingly, and I'm left finally to dismiss the window.

Thanks for Your Help.
Bruce

Hello,
Sorry to hear you are having issues. Please try to download direct from your account https://store.stardock.com/myaccount/products. Report back if you still need assistance.

Thanks
Basj,
Stardock Community Assistant.

Reply #124 from Stardock Forums Top

Quoting Gikonals, reply 121

Once again I tried to update my 3.0.9 to a newer version (3.13.3 this time). And once again I encountered a problem that kills the whole point of using the program for me. After the upgrade switching between desktop pages of Fences becomes creaky, with a lot of visual glitches and looks like it happens in 15fps.
P.S. For the record, I have a VERY performant PC. Maybe it's the 72 hertz monitor, but hey, everything was fine on 3.0.9 and anyway - testing is your responsibility, not mine. This is the 2nd time I've tried to upgrade and this is the second time I've had to waste my time just to restore the old version.

Hello,
Sorry to hear you are having issues. But, this is the first time I saw a report on Fences Desktop pages switching issue. First, Would like to suggest to try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

Reply #125 from Stardock Forums Top

Ver3.1.3.3  text background color corruption

prior to this version, it is working all alongfence display not working but can show on pc screen capture

i.e. file details are shown clearly with white text on a black background like an open window folder directory

but after installation of 3.1.3.3, file details or icons are shown with black text on black background so obviously the text cannot be seen at all

unless highlighted by the cursor with a faint lighter background and the black text can be dimly seen.

 

if I turn off window 10 HDR in the display setting, everything works but it is wasted because I specifically want HDR in order to set my

refresh rate to 144 hertz which can only be done if HDR is on. I specifically brought a 144-hertz monitor that cost more than US1200 for this and therefore I am for sure not going to turn off my HDR just to accommodate Fence.  with HDR off, my refresh rate is fixed at 80 hertz and cannot be changed at all.

please let me know how to get Fence working great again, it was working fine before.

interestingly, when captured by pc and pasted on paint, it can show text properly, see file attached

but actual, on-screen it is invisible,  see file attached as captured by my camera, same screen as the one above

Fence screen capture by my phone