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Fences 3.13 Release Issue Report Thread

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Fences 3.13 Release Issue Report Thread

from Stardock Forums

With the Fences 3.13 release, we are creating this thread so that users can report any observed issues.  

Obtaining Fences 3.13

Object Desktop members can get the release from within Object Desktop Manager 

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page: https://store.stardock.com/myaccount/products

For guest check-out purchase (no account), from this link: http://www.stardock.com/support/productkeyretrieval

Reporting an issue

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)
  • Detailed steps to recreate the issue seen
  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive services (GoogleDrive, DropBox, OneDrive, YouTube) and links included in your post.  Images can be directly added.
  • If there are specific apps that Groupy does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Fences a better product.

fences faq support
459,309 views 225 replies
Reply #51 from Stardock Forums Top

Hello I updated and restarted my computer and now my desktop is empty. No matter what I do they do not appear. Enabling fences button does nothing and restoring fences from last save neither.

VERSION

Edition Windows 10 Home

Version 20H2

Installed on ‎3/‎1/‎2021

OS build 19042.1110

Experience Windows Feature Experience Pack 120.2212.3530.0

 

very sad no desktop

Ashes of the Singularity II
Reply #54 from Stardock Forums Top

Quoting slankton, reply 49

I have the same problem. Layout snapshots are solid black. I deleted old snapshots...that didn't help. Reverted to 3.09 - that didn't help. Reupdated to 3.1.3.3 and still have solid black snapshots.

Hello,
Sorry to hear you are having issues. Do you by any chance also using Deskscapes 11?

Thanks
Basj,
Stardock Community Assistant.

Reply #55 from Stardock Forums Top

Quoting jtraversaro, reply 50

Quick follow up: I re-purged Fences and installed 3.09 with no luck. The problem persists. This update has just completely screwed up my desktop. Unless you have a solution, I'm going to have to re-populate all of my fences and I'm not happy about that. This is the first problem I've had with a Fences update but it's a big one.

Hello,
Sorry to hear you are having issues. Have you tried layout snapshot restore?

Thanks
Basj,
Stardock Community Assistant.

Reply #56 from Stardock Forums Top

Quoting boonker216, reply 53

how did you reinstall

Before you reinstall, try disable Fences and see if all the icons appear on your desktop. If yes, enable Fences again and try disable Fences desktop pages and see if all the Fences return to your main desktop. Try that and report back.

 

Thank you,

Basj,
Stardock Community Assistant

Reply #57 from Stardock Forums Top

Quoting RyckZarick, reply 45

After latest version of Fences installed, my system would not finish booting due to the loop saying that that explorer had not closed properly and to re-enable fences, which keeps repeating. 

And after you install 3.13?

Sean Drohan
Stardock Support Manager

Reply #58 from Stardock Forums Top

Purging Fences and reinstalling seems to have fixed the issues (as he breathes a BIG sigh of relief!

Reply #60 from Stardock Forums Top

After upgrading to 3.13, I had no icons or fences or newly created/added icon, file, folder doesn't show up and desktop is just blank with background only

also left mouse selection (blue rectangle) does not show up

restarting explorer or OS do nothing

is there a link to downgrade to preview version

 

Reply #61 from Stardock Forums Top

Quoting boonker216, reply 59

no

Quoting badrazizi, reply 60

After upgrading to 3.13, I had no icons or fences or newly created/added icon, file, folder doesn't show up and desktop is just blank with background only

also left mouse selection (blue rectangle) does not show up

restarting explorer or OS do nothing

Hello,
Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant

Reply #63 from Stardock Forums Top

Quoting drzzzzcompuservecom, reply 62

same and I cant figure out how to fix

Hello,
Sorry to hear you are having issues. But, I do not see your posted on issues you're having. Please elaborate.

Thanks
Basj,
Stardock Community Assistant.

Reply #65 from Stardock Forums Top

Quoting badrazizi, reply 64

worked after purge and reinstall

Excellent, glad it worked.

Thank you,

Basj,
Stardock Community Assistant

Reply #66 from Stardock Forums Top

Yesterday I installed 3.1.3.3. From me past experiences with Stardock software I should not have done that. Today all icons were gone. Rightclick-> show icons. All Icons showed up but all Fences were gone. Rightclick -> activate Fences: nothing happens.

I found the purce script and ran it. After that I reinstalled Fences. Fences ran again, but ALL MY FENCES WERE GONE. I had to recreate them.

This did cost me precious time this morning, that I not had. Get your things together, almost every time Stardock updates are faulty and cause problems. Something this simple should just work.

In the future I will delay updates as I did in the past from bad experiences. Those bad experiences were the cause to uninstall all other Stardock Software besides fences.


Win 10 20H2 64, AMD Ryzen 7.

Reply #67 from Stardock Forums Top

Basj,

Yes, I do have Deskscape 11 installed. I uninstalled Deskscape (but did not remove/reinstall Fences 3.9.33 after uninstalling Deskscape) and the problem was still present....so I reinstalled Deskscape.  Are the 2 compatible?

 

Reply #68 from Stardock Forums Top

Quoting slankton, reply 67

Basj,
Yes, I do have Deskscape 11 installed. I uninstalled Deskscape (but did not remove/reinstall Fences 3.9.33 after uninstalling Deskscape) and the problem was still present....so I reinstalled Deskscape.  Are the 2 compatible?

If yes, just disable Deskscape 11 and take a new layout Snapshot and see if it still blank/black background? Those thumbnails that taken while Deskscape 11 still running will be blank/black background. But the layout restore should still work.

Thank you,

Basj,
Stardock Community Assistant

Reply #69 from Stardock Forums Top

Quoting basj, reply 55


Quoting jtraversaro,
reply 50

Quick follow up: I re-purged Fences and installed 3.09 with no luck. The problem persists. This update has just completely screwed up my desktop. Unless you have a solution, I'm going to have to re-populate all of my fences and I'm not happy about that. This is the first problem I've had with a Fences update but it's a big one.



Hello,
Sorry to hear you are having issues. Have you tried layout snapshot restore?

Thanks
Basj,
Stardock Community Assistant.

 

I had.  I ending up having multiple problems going on.  First of all, the Fences update was kind of screwy in that it was placing empty fences on top of desktop icons.  This happened even after purging and reinstalling.  The other problem I had was IT-related ... my IT department decided to turn on OneDrive sync with my desktop and basically moved everything to OneDrive.  Once I moved the files back, I was able to restore layouts successfully.  

Reply #70 from Stardock Forums Top

Quoting jtraversaro, reply 69

my IT department decided to turn on OneDrive sync with my desktop

Yes, that is the issue, Fences need all your desktop icons/shortcut etc physically inside your desktop folder, sync it to OneDrive will make that happened. There were few reports on this and the only solution is to bring back those icons into your desktop folder and disable OneDrive Desktop Sync.

Thank you,

Basj,
Stardock Community Assistant

Reply #71 from Stardock Forums Top

The items on my desktop remain hidden, and I can't interact with them. This is the same issue I had the last time I upgraded to the latest version of Fences. I'm using Windows 10 Pro.

 

Do I have to downgrade to an older version again? Or is there something I'm missing?

Reply #72 from Stardock Forums Top

@Devs
Would you be so kind and stop pushing pop-ups urging me to update!!>:(  

I don't want to update at all and would like to know where to toggle off update pop-ups??

+1 Loading…
Reply #73 from Stardock Forums Top

I upgraded to Fences 3.13 on Windows 21H1 19043.1165 per the fences pop-up. After reboot, my desktop is completely blank. If I navigate to the desktop folder in explorer, all my files are present and available. Double-Clicking on the desktop does nothing. Right clicking on the desktop shows my right click menu with 'Enable Fences' as an option. However, choosing that option does nothing. I can 'run' fences from the start menu (yea Start 10), and it starts. It shows Version 3.1.3.3 and fences is enabled. Snapshots of my desktop are there, but restoring one again does nothing. disabling and enabling fences does nothing as well. I also tried disabling the double click to hide desktop.

At this point, I need to uninstall and install an older version. I have a copy of 3.09 locally and will install that over 3.13 first.

Reply #74 from Stardock Forums Top

Quoting PadawanLance, reply 73

I upgraded to Fences 3.13 on Windows 21H1 19043.1165 per the fences pop-up. After reboot, my desktop is completely blank. If I navigate to the desktop folder in explorer, all my files are present and available. Double-Clicking on the desktop does nothing. Right clicking on the desktop shows my right click menu with 'Enable Fences' as an option. However, choosing that option does nothing. I can 'run' fences from the start menu (yea Start 10), and it starts. It shows Version 3.1.3.3 and fences is enabled. Snapshots of my desktop are there, but restoring one again does nothing. disabling and enabling fences does nothing as well. I also tried disabling the double click to hide desktop.

At this point, I need to uninstall and install an older version. I have a copy of 3.09 locally and will install that over 3.13 first.

Yes, this is my issue exactly. I've also just reverted to 3.09.

 

Still curious as to what exactly is causing the issue, seeing as how it has persisted for the two(?) latest updates.

Reply #75 from Stardock Forums Top

Quoting PadawanLance, reply 73

I upgraded to Fences 3.13 on Windows 21H1 19043.1165 per the fences pop-up. After reboot, my desktop is completely blank. If I navigate to the desktop folder in explorer, all my files are present and available. Double-Clicking on the desktop does nothing. Right clicking on the desktop shows my right click menu with 'Enable Fences' as an option. However, choosing that option does nothing. I can 'run' fences from the start menu (yea Start 10), and it starts. It shows Version 3.1.3.3 and fences is enabled. Snapshots of my desktop are there, but restoring one again does nothing. disabling and enabling fences does nothing as well. I also tried disabling the double click to hide desktop.

At this point, I need to uninstall and install an older version. I have a copy of 3.09 locally and will install that over 3.13 first.

Quoting soldiablue, reply 74

Yes, this is my issue exactly. I've also just reverted to 3.09.

Still curious as to what exactly is causing the issue, seeing as how it has persisted for the two(?) latest updates.

Hello,
Please try purge and reinstall steps as mentioned here: https://forums.stardock.com/486084/fences-support-faq#reinstalling. Just make sure to re-download the latest version from your account. Reboot after the purged. Reinstall, and Reboot again after the installation. Retest it. Report back here.

Thank you,

Basj,
Stardock Community Assistant