iainparfitt

Why is it taking so long to process my order

▼

Why is it taking so long to process my order

from Stardock Forums

I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.

Can someone from Stardock please look into this as I am getting concerned.

Many thanks.

612,265 views 278 replies
Reply #177 from WinCustomize Forums Top

Quoting Macker1993, reply 176
My order is taking a very long time... Whats going on? I was charged but no download...
I don't see an order with the email you are using in the forums.  Email [email protected] with any info you have and we'll figure it out.

SoundPackager - Customize the Windows sound scheme
Reply #179 from WinCustomize Forums Top

Quoting cademichael, reply 178
Can someone please check on my order?

Thank you.

-C

YOu should be all set now.

Reply #180 from WinCustomize Forums Top

Okay, the email i usedfor my order was [email protected]. The reason it is different from this one, is because everytime i tried to authenticate my other for forums, i got a blank page from the link in the e-mail. So i had to make this one just for forums. For what ever reason, the link doesn't work in G Mail but does in Yahoo.

 

Please check out my order now

Reply #181 from Stardock Forums Top

Quoting Macker1993, reply 181
Please check out my order now
You should be set now.

Reply #183 from WinCustomize Forums Top

Quoting Jazzmann05, reply 182
I've tried several times to register my software Here, but they don't show up in "My Downloads" any idea why
Everything looks fine from here.  Email [email protected] with a screenshot of what you are seeing when you log in to https://store.stardock.com/myaccount/products

 

Reply #184 from WinCustomize Forums Top

I've tried that and they don't respond. The problem is that on my products page they have my older versions of Icon Packager and Window Blinds. At this point it's not a real big issue but, several months ago, I lost my hard drive. Luckily I had an image but I don't want to rely on that if I don't have to.

Reply #185 from WinCustomize Forums Top

Are you getting an auto-reply with a ticket number?  What is it?

Reply #186 from WinCustomize Forums Top

The first time I did receive the auto-replay and a follow up with the response of they are in the process of moving over from Impulse. That was several months ago. I understood that and waited. I logged on about an month later and entered the registration manually at the register products page twice. I then entered again this past weekend, about two months, and still is is not updated. I sent an email to support two weeks ago with my user ID and serial and still either no response or update

Reply #187 from WinCustomize Forums Top

It looks like you had two accounts.  I'e merged them and all should be set now

+1 Loading…
Reply #189 from WinCustomize Forums Top

You da man, Zubaz! 5* 5*

Reply #190 from WinCustomize Forums Top

i had the same problem - solved.

Reply #192 from Stardock Forums Top

Quoting Jagadeesan, reply 192
My order number is: 2249956 and is not shown in my account.  Can you please see if there are any issues?
You should be set now.  Sorry about that.

Reply #193 from Stardock Forums Top

I placed an order with a Paypal account linked to an email different from the one linked to this Stardock account. Maybe that's the issue, but it's been a few days and the order is still pending. I tried sending a support message Tuesday and haven't gotten word back from that, either. Any idea of a time frame? I don't have the order number, but I can PM the Paypal transaction ID if it helps. It was an order for Fences 2.0.

Reply #194 from WinCustomize Forums Top

Quoting pherael, reply 193
I placed an order with a Paypal account linked to an email different from the one linked to this Stardock account. Maybe that's the issue, but it's been a few days and the order is still pending. I tried sending a support message Tuesday and haven't gotten word back from that, either. Any idea of a time frame? I don't have the order number, but I can PM the Paypal transaction ID if it helps. It was an order for Fences 2.0.
I didn't find a support ticket for you (using the email address you have on record for the forums) but I did find your order.  It should be fine now.

+1 Loading…
Reply #195 from Stardock Forums Top

Thanks! I sent the question through one of the web forms, not a proper support request through my account, which was stupid of me. I don't think I even had to be logged in to send it, though I did include the Paypal transaction ID and everything. Doesn't matter now, though. Thanks again.

Reply #196 from Stardock Forums Top

Can someone check on my order? I submitted an email to the sales department days ago but haven't heard back. I've been waiting for a week for my order to go through. I'm currently in south korea although I live in the united states, so I wonder if that has something to do with it?

Reply #197 from Stardock Forums Top

Hey.  It looks like you closed your own ticket.  Whoops.  :)

The issue was you are far from your billing address.

I've fixed it though.  Sorry for the hold-up.

Reply #200 from Stardock Forums Top

I bought Rebellion this morning and got the message about being put into the queue for my download. But I've been charged for the game now, and I was under the assumption that once the payment had gone through, I would be able to get the key or download it. Am I just being too impatient or did something happen?