soldat37

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

It would be nice if someone actually answered the phones.Placed a call 3 times and got an answering machine.You can't even call in if you have a problem.The only number is for sales.Like I want to wait another week through the online support because its queued?

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

And the edits prove what exactly? Seriously,Is there some reason you need to flood my thread with combative replies?The whole story did not need to be posted to the whole world here.Just the issue at hand.Again,the software was paid for and it disappeared from the Impulse program and profile here months after the purchase.Not my error.

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

[quote who="DrJBHL" reply="1" id="2854610"]I suggest you try one last time to write (but not if you wrote during the last week). If you receive no response within seven days, I would suggest you write to the [email protected] and outine all the events as well as the url of this thread. *edit: The OP was edited by soldat37 after I posted this response.[/quote] The post was not edited.

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

Whats the difference?Regardless my product is missing. It worked for 3 months then it disappeared.

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

Island Dog,you have a reply. What is alarming is no,its not listed there.I had a refund for this product on the 15th of Sept because of technical issues.I was refunded but I purchased it again on the 20th of Sept when everything was sorted out.At that time I downloaded it and it worked fine. If my game was deleted for a refund it should not have been because the 2nd purchase was made about a week later and

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

No junk mail filters.Only one email account.

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

As a paying customer and having had a ticket ignored for over a month I can tell you what I think of patience but I will keep that to myself.

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

Tried it 4 times.Did not work for me.I just do not understand why my product was there weeks ago and now its as if I never purchased it and yet the one I purchased 2 weeks ago shows up.A quick look in search and I see this problem has happened before with others here. I don't see what the point of archiving it is if I can't reinstall it with those files.I really despise online activation.I have my serial key,I should be able to activate it offline and just play.I have used Steam for 5

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

Won't be able to access what I paid for,for at least another week then.Thanks for your replies.At least someone is listening. [e digicons]:)[/e]

Reply to Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

I have 2 trouble tickets in the last 2 days.The one from a month ago was completely ignored.This service is totally unacceptable.After I rectify this I am going back to buying physical software on DVD's that I know will install every time. Tickets, #BLH-612580 #IBT-353262

Help!A product is missing from my account and wont activate in Stardock Support General Stardock Forums

I just noticed after reinstalling windows and impulse that British Forces Addon for Arma II is missing from my account. Although I reinstalled windows the archive was still in my Windows.old folder and I have my serial.I tried activating the software in impulse but it states its not a valid registration or serial.Yes I did input the right email and serial number but it simply will not let me activate it or install it. It wo