T-Man

T-Man

Joined Last seen Member # 3
14 Posts 28 Replies 2,802 Reputation

Hello dvitz57952, Sounds like your license isnt installed correctly (there was a previous issue that has since been corrected). Deactivate Multiplicity by changing it from Primary to Secondary. Then change it back to Primary and re-activate Multiplicity. That should correct your license and get your KVM tab back.

2 Replies 2,932 Views

The next time it occurs, please check to see if you license.sig file exists: %programdata%\Stardock\start10\license.sig %programdata%\Stardock\fences3\license.sig If the license.sig file is missing that is part of the problem. Try activating again, verify the file exists, then reboot. Let us know if the file exists or not after a reboot. The next time it occurs, if the license.sig file exists, could you please send the file to me.

7 Replies 3,557 Views

The next time the reregister box pops up, if your licenses.sig file still exists, could you send it to me. I will give you my email in a pm. Also, let me know the date and time it occurred along with your Timezone. That can help me look through our logs to see if there is anything on our end. Also, are you running any software like AVG Tuneup that will auto clear cache files and etc? We have had reports that AVG Tuneup's recent update is deleting the license

12 Replies 6,187 Views

Everyone's activation problems seem to be a littler different. We did identity one bug when activating with different product keys. This is a server side error and we should have a fix for this deployed tomrrow. Too many activations, and old activations not being used anymore. Visiting our download page ( https://store.stardock.com/myaccount/products ) you should be view your keys and man

10 Replies 5,117 Views

Everyone's activation problems seem to be a littler different. We did identify one bug when activating with different product keys. This is a server side problem and we should have a fix for this deployed tomrrow. Too many activations, and old activations not being used anymore. Visiting our download page ( https://store.stardock.com/myaccount/products ) you should be view your keys and m

39 Replies 69,492 Views

My suspicion is that the license.sig file(s) keep getting deleted. We are trying to track this but its hard to when we cannot see the computer at all times. I suspect the file is getting deleted when the computer is rebooted. Here are times to check to see if the license file exists. After activation. Before Reboot After Reboot When you are prompted to re-activate. Could you do a few reboot tests to see if that theory appea

12 Replies 6,187 Views

[quote]I purchased the upgrade to rev 3 but I can’t activate it [/quote] It appears that you may have originally had a typo in email address when you first registered your product key. Please create a support ticket letting them know and the will be able to assist you in getting your account in order.

2 Replies 4,486 Views

RedneckDude, Sorry for the delay. With other projects and vacation this fell through the cracks, my bad. The problem should be corrected now and you should be able to post images again.

45 Replies 205,401 Views

We have been experiencing some issues with one of our servers the last couple of days that may have attributed to this problem. The server in question has been fixed and hopefully everything is working properly now. Please let us know if you continue to experience errors.

6 Replies 6,896 Views

I've made a few more tweaks that should make image previes display better. Note, we are slowly moving away from using the cropped image because it is currently at a 4:3 aspect ratio and we want to start displaying images more in todays resolutions, where 16:9 is the more popular ratio.

12 Replies 8,120 Views

WinCustomize Subscribers receive a 20% discount off of Master Skins. If you were not a WC Subscriber and had received the discount in the past, it was likely due to a bug in our system which allowed the discount. And, in regards to the price changes, we were notified by our accountants that we needed to collect VAT and/or Sales tax for other countries where applicable. Due to the increase accounting and management this would have required, we partnered with FastSpring to b

41 Replies 139,488 Views

[quote who="Alexxi69" reply="2" id="3776784"] I'm having the same issue - I've enabled to show beta downloads, but nothing comes up. It gets stuck loading the new list. Any ideas? Thanks! [/quote] Please check to make sure you have Object Desktop 4.01 installed. If not, download you can download it from https://cdn.stardock.us/downloads/p

4 Replies 5,643 Views

Do you have Stardock Central installed? Sounds like there is an issue with Stardock Central trying to upgrade itself to its successor Object Desktop. If you have Stardock Central installed please try uninstalling it as it is no longer supported.

11 Replies 23,327 Views

I thought it might be nice to know what people are looking for, so I compiled a list of the most popular search terms so far for the month of March. Search Total 4k 786 dark 757 mac 612 xp 419 Windows

10 Replies 30,636 Views

Just created the new "Master Skinners Lounge" category. This is a private library for anyone who has the access level of Master Skinner or higher. So if you wish to discuss something among Master Skinners and admins but not have it seen by the public, this is the place for that! Enjoy!

21 Replies 43,390 Views

[quote who="Yrgal" reply="16" id="3770618"] Or more than likely, the third party, FastSpring, that handles the transactions for Stardock. They are the ones changing the currency for me to €uro and there is clearly no need for that when using PayPal other than FastSpring charging an exchange fee. [/quote] Sales between USA and many other countries (mostly EU) required that a Value-Added Tax (VAT) be collected. We had not been collecting them in the past but we are

18 Replies 90,385 Views

MusicJunky, You do not have any purchases for a WinCustomize Subscription under you account. I am assuming (as Neil suggested) that you used a different email address (or had a typo in your email address) when you placed your order. Since we will need more information from you, to either fix the issue or give a refund, you will need to continue with Sean through the support ticket system as we do not not you posting any of your personal information in the public fo

6 Replies 4,319 Views

[quote] I use Bitdefender antivirus. The install does not pause to let me select "Safe Files". [/quote] In Object Desktop, go into Settings -> Object Desktop Options and turn off the option to "Silently install new software". That should make the installer window visible and maybe give you the chance to select Safe Files.

2 Replies 3,036 Views

[quote who="clayto2" reply="3" id="3769647"] Yes it is. So far it seems I have had 2 replies, but have not been able to read them as I get Access Denied when I try. [/quote] Thanks for letting us know about this problem. It has been corrected and you should now be able to view your posts.

4 Replies 38,558 Views