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Start11 v2.05 Beta Feedback Thread

Start11 v2.05 Beta Feedback Thread

With the Start11 v2.05 (was 2.04) beta release today, we are creating this thread so that users can report any observed issues.  

Obtaining the beta:

Object Desktop members can get the beta from within Object Desktop Manager with 'show beta downloads' enabled:

Individual purchases (as well as Object Desktop Members) can also be obtained from your account page:

https://store.stardock.com/myaccount/products

Reporting an issue:

Please include the following for anything found:

  • Exact Windows version \ build (winver.exe)

  • Detailed steps to recreate the issue seen

  • Screenshots and videos are very helpful.  Videos can be uploaded to a cloud drive service (GoogleDrive, DropBox, OneDrive, YouTube), with a shared link included in your post.  Images can be copied and pasted directly into a post.

  • If there are specific apps that the app does not work (well) with, please note what apps and their exact versions.  If any app is not common, a link to a trial version would be appreciated.

Thank you for your interest and any time you put into making Start11 v2 a better product.

262,550 views 158 replies
Reply #51 Top

I have a similar issue but I cannot see the V2 download on my downloads page. I was able to download the trial version and add my key there but because I cannot see the v2 download, I cannot try out the beta.

Reply #52 Top

Quoting runamonk, reply 51

I have a similar issue but I cannot see the V2 download on my downloads page. I was able to download the trial version and add my key there but because I cannot see the v2 download, I cannot try out the beta.

Hello,
Sorry to hear you are having issues. But, you're having similarity toward which issue? Also, did you recently purchased Start11 v2?

Thank you.
Basj,
Stardock Community Assistant.

Reply #53 Top

Sorry, I wasn't clear. I upgraded from V1 to V2 but V2 does not show up on my downloads page, so I cannot download the beta.

 

Thanks,

 

R

Reply #54 Top

Quoting runamonk, reply 53

Sorry, I wasn't clear. I upgraded from V1 to V2 but V2 does not show up on my downloads page, so I cannot download the beta.
Thanks,

R

If you already purchased the V2 upgrade, and it does not appear in your account product page. Please raise support ticket using the link below, use the product not receive option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

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Reply #57 Top

In "borderless full screen mode" with the Direct X, Vulkan and OpenGL API (e.g. in games), the Start 11 taskbar is not hidden, as would normally be the case with the standard taskbar. However, it works correctly in non-borderless full screen mode! Can the logic also be adapted for borderless full-screen mode?

Reply #58 Top

Quoting Rainman74, reply 57

In "borderless full screen mode" with the Direct X, Vulkan and OpenGL API (e.g. in games), the Start 11 taskbar is not hidden, as would normally be the case with the standard taskbar. However, it works correctly in non-borderless full screen mode! Can the logic also be adapted for borderless full-screen mode?

 

It should be identical to without Start11 as Start11 doesn't provide the bar itself.

 

Is there a specific game you are having this problem with as thats not normal.

Reply #59 Top

Quoting Neil, reply 58

It should be identical to without Start11 as Start11 doesn't provide the bar itself.

Is there a specific game you are having this problem with as thats not normal.

Yes, correct. I have uninstalled Start 11 and the problem persists. So it is due to Windows!

Reply #60 Top

Quoting alexvojacek, reply 14

I consider this issue with the taskbar buttons getting garbled every time I click on the start menu while the taskbar being centered troubling to say the least.

You SHOULD take your full time on fixing these things.  I paid for the original Start11 and then I paid again for the Start11v2 only to find a program that is half working.

We are using our PC's all day long.  Do you have any idea how tiresome is, having to restart the Explorer every time the Taskbar gets corrupted?.

You cannot provide software that people is paying for it to then ignore what people is complaining about.  Can someone please answer me on what should I do with my taskabar?.

You've marked the "center taskbar" with autohide as Experimental and yet, this is the DEFAULT behavior of Windows 11 if this program weren't installed and the whole issue I'm having is that the taskbar wants to align the buttons to the left and it is corrupting the Start Button and the first button after the Start.  It shouldn't be THAT hard to fix it somehow seeing as I can partially fix it by applying a custom Start Image.  Yet, I still get corruption in the form of a line.

Either fix it or tell me WHERE should I look to fix it. Or at least, give me a reply if you are taking a look at this case.  You should have a ticket system where we can report issues that you can actually follow up. It's very very annoying and it generates a lot of frustration to have to read about tons of forum posts only to see that no developer ever answers to you.

Quoting alexvojacek, reply 36

Since no developer seems to really care about my issue.  Here is a fun piece for you...

Hey there, Stardock Start11 Wizards!

So, I've been playing this fun game called 'Spot the Glitch' with your software. It's where the taskbar buttons decide to throw a party and garble themselves every time I dare to click the start menu. It's like a surprise party I never wanted, especially with the taskbar playing hide-and-seek in the center.

I've invested not once, but twice in this rollercoaster ride - original Start11 and the sequel, Start11v2. It's like buying tickets to the same movie, hoping for a different ending. Spoiler alert: the taskbar is still the villain.

Living life on the edge, we're all glued to our PCs. Imagine the sheer delight of restarting Explorer every time the taskbar decides to throw a tantrum. It's my new workout routine.

Now, here's a wild thought: when folks pay for software, they might, just might, want it to work as advertised. Shocking, I know! Could someone kindly tell me what sorcery I need to perform with my taskbar?

And about the 'center taskbar' marked as 'Experimental' – isn’t that just Windows 11's everyday fashion? The taskbar seems to have a mind of its own, aligning buttons left, right, and center, corrupting my Start Button. I tried waving a magic wand (a.k.a. custom Start Image), but all I got was a mysterious line of corruption as a souvenir.

So, dear magicians, could we either fix this spell or maybe, just maybe, get a secret map to the solution? A simple 'We're on it!' would be music to my ears. And hey, how about a ticket system for us adventurers? It's like going on a quest through endless forum posts, with no wizards in sight to guide us.

Looking forward to your owl (or forum post, whichever is faster).

Hoping ChatGPT-4 can finally make you see reason.

 

Alex, clearly we have let you down multiple times and the situation is beyond repair.

I have issued you a refund for Start11 v2.

I am sorry our product did not work for you and that you found our commitment to our clients lacking.

Quoting Narusegawa, reply 45


Quoting DrJBHL,

Quoting alexvojacek,


This is the problem of having to deal with a forum thread to solve issues.

Stardock is a small company which works similarly to large companies. Even MS has forums with volunteers who try to solve frequent problems of other users. When a volunteer runs into a problem they can't solve, they send it to Support to help solve.

This is simply the model in use in many places. Of course, you want the most skilled worker to solve your problem as quickly as possible. So do many others. It quickly becomes obvious that approach is untenable as is hiring many highly skilled people, as people object to pricing increases...

So...you're back to information gathering and folks who know how the software works trying to help new users, or even experienced users who run into problems.

If you have a better way, suggest it.

I agree. I think using a forum is better in many cases. Often times many problems have already been resolved or involve simple solutions such as a setting change. Not to mention I would wager there are way more users who can help. Of course it doesn't work in every case (sometimes a bug is a bug) but it's nice to have many people working on a problem. 

I'm not sure what other system would be better. Different maybe but better maybe not.

The forums are indeed the best place to aggregate feedback about a product release. Most issues have a beginning (the report), a middle (it being worked by many), and an end (a resolution).  If more proof of this is needed, look no further than Reddit.

However, one thing I will try is to update the 'known issues' portion of any release thread when I place a ticket for confirmed issues (I do this in the thread itself, just not that 3rd post all the time).  With that, its easier for a (new) person to readily see if their issue was reported and that it was logged internally. 

Sean Drohan
Stardock Product Lifecycle Manager

 

 

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Reply #61 Top

Well.  Even with this error. Did I requested a refund?. 

I appreciate your intentions but I'm using the software on 2 machines that are now disabled.  You should have asked me if I wanted a refund.

I'm not satisfied with the way you handle bugs but I certainly do not think you have a useless product so as to demand a refund.

 

Reply #62 Top

The problem here really is not the product.  The problem is that you sometimes leave users complaining for a bug in a forum without any answers and we have to scavenge the whole post to find any reference.

This makes users mad for no reason.   You should at least publish a list of "detected bugs, recognized bugs" for us to check at the start of the post.

If my bug were on that list and you mark it as "working on".  I wouldn't be here complaining at all.  It's being ignored because the system in place here makes it really difficult for you and us, to be in-sync.

Honestly, it's not your fault as developers, you just need to improve this bug reporting and feedback thread.

Please undo my refund.  I've never wanted this. In fact the sole fact that you decided on your own to refund my order without even asking me what I wanted just tells you there is a disconnection between developers and users.

I want to be taken into consideration.  I want that if anyone of us have an issue, that you can identify it and post the "known issues" at the start of this thread.  That will at least effect good change, so we don't have to scan the whole forum to see if the issue was finally solved.

A little more communication on your end can really go a long mile in solving this issue.  Please take my feedback, I'm not mad at you, I'm not mad at your product,  just the way things are handled on these feedback threads.


Reply #63 Top

Quoting sdrohan, reply 60

However, one thing I will try is to update the 'known issues' portion of any release thread when I place a ticket for confirmed issues. With that, its easier for a (new) person to readily see if their issue was reported and that it was logged internally.

Sean Drohan
Stardock Product Lifecycle Manager


That will indeed HELP A LOT.  You wouldn't had any problems with me, have I known that my issue has been logged and being worked on.  I do understand that bugs needs time to be fixed. Please do this.

You can also edit the first post when a new confirmed bug is logged by you.  This way we can all know the "known bugs" by just consulting the first post.

Reply #64 Top

Quoting alexvojacek, reply 62

Please undo my refund.  I've never wanted this. In fact the sole fact that you decided on your own to refund my order without even asking me what I wanted just tells you there is a disconnection between developers and users.

I cannot undo a refund.

In a variety of ways, in several posts, you noted that we were grossly inept, our communication nearly non-existent, and that Start 11 v2 was 'half working'.  So that you did not feel the need to keep posting about how inadequate you felt our company and products to be, a refund was viewed as a mercy and appropriate.

Again, we are very sorry we have let you down, Alex.

Sean Drohan
Stardock Product Lifecycle Manager

 

 

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Reply #65 Top

Quoting sdrohan, reply 60

The forums are indeed the best place to aggregate feedback about a product release. Most issues have a beginning (the report), a middle (it being worked by many), and an end (a resolution). If more proof of this is needed, look no further than Reddit.

Realistically, the forums are the most powerful tool to use. Any alternative is going to take away a lot of progression's in resolving issues. This is because there are a lot of intelligent people that use stardock software. Diagnosing and reproducing issues is never going to be clear cut and dry. Truthfully there is never going to be an instance that one person is going to be able fix 100 percent of the issues that may come up. We need the communities support, a lot of the times it will be a non stardock employee that jumps in and diagnosis the issue or figures out what is going on. The forum community really is invaluable.

I do understand that navigating the forums can be tricky for people, but even then if someone is confused users here are always ready to help. A ticket system would only be a step backwards.... Stardock has it right here. So I have to agree with Sean.

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Reply #66 Top

Quoting PhoenixRising1, reply 65


Quoting sdrohan,

The forums are indeed the best place to aggregate feedback about a product release. Most issues have a beginning (the report), a middle (it being worked by many), and an end (a resolution). If more proof of this is needed, look no further than Reddit.



Realistically, the forums are the most powerful tool to use. Any alternative is going to take away a lot of progression's in resolving issues. This is because there are a lot of intelligent people that use stardock software. Diagnosing and reproducing issues is never going to be clear cut and dry. Truthfully there is never going to be an instance that one person is going to be able fix 100 percent of the issues that may come up. We need the communities support, a lot of the times it will be a non stardock employee that jumps in and diagnosis the issue or figures out what is going on. The forum community really is invaluable.

I do understand that navigating the forums can be tricky for people, but even then if someone is confused users here are always ready to help. A ticket system would only be a step backwards.... Stardock has it right here. So I have to agree with Sean.

I'm not against using forums for this.  I've suggested what could be done to improve it.

Reply #67 Top

Quoting sdrohan, reply 64
Quoting alexvojacek,


Please undo my refund.  I've never wanted this. In fact the sole fact that you decided on your own to refund my order without even asking me what I wanted just tells you there is a disconnection between developers and users.

I cannot undo a refund.

In a variety of ways, in several posts, you noted that we were grossly inept, our communication nearly non-existent, and that Start 11 v2 was 'half working'.  So that you did not feel the need to keep posting about how inadequate you felt our company and products to be, a refund was viewed as a mercy and appropriate.

Again, we are very sorry we have let you down, Alex.

Sean Drohan
Stardock Product Lifecycle Manager

I've let my frustration run over.  I'm sorry for that.  Not my intention. I apologize for what I have said. I will re-buy the product.  Let's start over. 

We all make mistakes.

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Reply #68 Top

Quoting alexvojacek, reply 67

I've let my frustration run over. I'm sorry for that. Not my intention. I apologize for what I have said. I will re-buy the product. Let's start over.

We all make mistakes.

Good on you.

We are always here to help the best we can. Sometimes it just takes time to fix things

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Reply #69 Top

Quoting sdrohan, reply 64

Quoting alexvojacek,


Please undo my refund.  I've never wanted this. In fact the sole fact that you decided on your own to refund my order without even asking me what I wanted just tells you there is a disconnection between developers and users.

I cannot undo a refund.

In a variety of ways, in several posts, you noted that we were grossly inept, our communication nearly non-existent, and that Start 11 v2 was 'half working'.  So that you did not feel the need to keep posting about how inadequate you felt our company and products to be, a refund was viewed as a mercy and appropriate.

Again, we are very sorry we have let you down, Alex.

Sean Drohan
Stardock Product Lifecycle Manager

I've repurchased it.  Please don't refund again lol.  Promise to behave.

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Reply #70 Top

Quoting alexvojacek, reply 69

Promise to behave.
I promise, that, we can help you with! :thumbsup:  

Thanks for the positive feedback!

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Reply #71 Top

after installing the beta I have been experiencing this problem for a few days

 

the notification center opens like that, very annoying and can it be solved? Thank you

Reply #72 Top

Quoting sciroppo, reply 71

after installing the beta I have been experiencing this problem for a few days



 

the notification center opens like that, very annoying and can it be solved? Thank you

Hello,
Sorry to hear you are having issues. Please try uninstall Start11, reboot immediately after uninstall finished. Redownload the installer again, reinstall that one. Reboot again right after installation done. Retest it and report back.

Thanks
Basj,
Stardock Community Assistant.

Reply #73 Top

Hi, is there a way to set the interface language back to English? There are some things in the German translation that I cannot understand... I can help to improve (if i only understood what it means :-). cheers, Chris

Reply #74 Top

Quoting contacto69511, reply 73

Hi, is there a way to set the interface language back to English? There are some things in the German translation that I cannot understand... I can help to improve (if i only understood what it means :) . cheers, Chris

Deleting the de.lng file from:

C:\Program Files (x86)\Stardock\Start11\lang

Will have it default to English.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #75 Top

Quoting basj, reply 72

Hello,
Sorry to hear you are having issues. Please try uninstall Start11, reboot immediately after uninstall finished. Redownload the installer again, reinstall that one. Reboot again right after installation done. Retest it and report back.

Thanks
Basj,
Stardock Community Assistant.


Strangely after installing the beta version I encountered this problem, I uninstalled and restarted but nothing the problem persists.

I also tried to install the official version again but now I'm having this problem with that version too :( :(

 

I repeat, before I installed the beta version there wasn't this problem, now you don't want to remove it anymore :( even when installing the official version.