Cannot move icon in Start11 (2.03)

I think this might be a known issue; trying to pin an item from the search menu.

Instead, perform the search and then right click>Open file location; now pin that to Start11. You might have to select "Show more options" to get to Pin to Start11.

Or, right click on the Start11 menu where you want to pin the app, and select New>Pin installed application..., and then navigate to the app and select it.

See if those work for you.

Thanks. The first option produced a different response. The icon was pinned to the Main tab and I could change its position within the tab, but any attempt to drag it to another tab caused the icon to turn red and the move failed.

Your second suggestion worked. Thanks! Once placed this way, the icon still cannot be moved to another tab but if I ever want to move it, I can just unpin it and repeat the process.

Good workaround!

You should be able to move pins between tabs. Make sure you don't have the Start11 menu locked.

I haven't locked anything yet, but assuming I place icons properly the first time, It's not a big deal.

Right click on a blank space on your start11 menu and check the status of the lock, because if it's not locked, you should be able to move pinned apps to another tab.

I see the option to lock the menu, so presumably it is unlocked.

Yes, it's not locked, but I still don't understand why you can't move pinned items. Are you using the right mouse button? You need to use the left mouse button to move pinned items on the Start11 menu.

I am able to move pinned items at will to anywhere on the Start11 menu.

Which menu style are you using?

I use the Windows App style menu and drag with the left mouse button to move icons. I can move many icons within a tab, but some don't even allow that. Note in the video:

:05 Cannot move PowerToys from first line to any other location on that line.

:13 Move to a lower line is successful.

:17 Cannot return PowerToys to line one.

:26 7Zip can be moved to any line other than the first.

:32 7Zip cannot be placed in the first line or on any other tab.

As before, I have placed the video on my website:

https://blinn.com/Start11Flaw/Start11Flaw2.mp4 

Hello,
Sorry to hear you are having issues. That is indeed strange. First, please try these steps to ensure you have good install. Uninstall Start11, please do not select remove setting. Reboot immediately after its finished. Download the latest version again from your account: https://store.stardock.com/myaccount/products. Install it. Reboot again after installation finish. Retest and report back.

Thanks
Basj,
Stardock Community Assistant.

No change. Any icon in the top row turns red if I try to move it. Any icon I try to move into the top row turns red. Any icon I attempt to move to another tab turns red.

I think I've spent enough time on this. With the exception of the top row and attempts to move icons to other tabs being FUBAR, it works. If I want an icon on another tab, I can just add it there. The issue with the top row is annoying, but I can deal with it.

Thanks.

Here what I see on my system.

Do let us know if my steps differ than what you do. Also, make sure both setting are unlocked. Start menu is unlocked and Menu shortcut position is unlocked too.

Thank you,

Basj,
Stardock Community Assistant

Thanks. Also Win 11 (23H2) and Start11 (2.03). The difference is when I attempt to drag an icon to the top line. The icon is overlaid in red and dropping it fails to place it. I can place the icon in any line other than the top one.

To make the scenario like mine, you would need to add a couple more groups.  My top-most group is one row tall.  In fact, my top two groups are only one row tall.  Further, my top group/row is full.  The next group/row down has room for one more icon, and the third group down is multi-row with two full rows and no partial rows of icons, but room to expand to a third row because there aren't any icons below the second row. 

I cannot move icons within the top-most group/row, but can move them to another group/row - perhaps because they have room for another icon.  I can move icons from either other group anywhere I want on the same row, to another row, or to another group, except to the first group/row.

You show moving icons around in the same group which is three rows deep and with room for a few more icons.  Also, you are showing a center-aligned start menu, whereas mine is on the left.

Hope that helps.

Hello,

I tried the left Start button and see the same result as I post above. Also I have another page on that Start menu with a lot more icons on it with tabs etc. And still I can move it around freely between the group. Could djMot also post a video on what you're looking at on your system.

Thank you,

Basj,
Stardock Community Assistant

Also, if you have not yet done it. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

1) Shame on Stardock for wasting my time if I follow this advice and the problem persists. 

2) This would not be the first time I've heard from Stardock about needing to wipe the slate clean and start over, especially in new versions of your software that are in public preview.  So, it is with the conviction that comes from being a career-long IT Professional and application developer myself that I say Stardock applications and installers MUST get a handle on the environment they are working with.  There is no excuse for my having to wipe the slate clean because Stardock couldn't install the application over a previous version.  By the time an application reaches Public Preview status, it should already have installation issues worked out - in other words, the installation should be the least of Stardock's worries.  The Public Preview should uncover subtle flaws in the application, not how badly it damages itself on install.  Run the previous version uninstaller if you must before installing the new to get a clean install.  That's part of being in control of the environment. [/soapbox]

Here you go:

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Thanks.

djMot,

I set up a start menu like the one in your video using the Windows Pro style, and I am not experiencing the issue you are seeing. It's possible I don't have the same exact Start11 settings as you. I did find that if I had "Show recent documents" turned on, if I tried to drag a shortcut down into the Recent documents area, I got the orange highlight you are seeing, which makes sense.

Bill is having the same issue and he is using group tabs.

It very well could be an issue with Start11v2 - 2.03  Did you see this issue with previous versions of Start11v2, or did it just start with 2.03?

It could also be an issue with an incompatible software on your system.

If you are willing to do the purge and reinstall, and still experience the same issue, then it is probably something unique about your system.

Out of all the installations, worldwide, of Start11v2, you and Bill are the only two reporting this issue.

Personally, I have never had to uninstall, reinstall, or purge Start11v2 and have been using it since the very first preview build. And I also did an in-place upgrade from Windows 10 Pro to Windows 11 Pro without having to uninstall or reinstall Start11v2.

I know Stardock support to be very personable and work diligently to help users find solutions to their issues.

I'm currently running Windows 11 Pro - 22635.2776; Start11v2 - 2.03

It very well could be an issue with Start11v2 - 2.03  Did you see this issue with previous versions of Start11v2, or did it just start with 2.03?

I did not see this problem prior to v2.03, but I'm a new user and had minimal experience prior to this version. Previously, I did an uninstall (keeping settings) and reinstall. That did not resolve the issue.

Out of all the installations, worldwide, of Start11v2, you and Bill are the only two reporting this issue.

Perhaps I should mention that some software organizations have dubbed me Mister Edge Condition.     

The problem is an annoyance, but enough benefits exist that it is not a deal killer and I didn't even mention it here:
https://www.techbyter.com/2023/1201.html

Did you see this issue with previous versions of Start11v2, or did it just start with 2.03?
Don't know, if it was present in earlier builds.  I reported it when I noticed it.

It could also be an issue with an incompatible software on your system.
Such as?

If you are willing to do the purge and reinstall, and still experience the same issue, then it is probably something unique about your system.
Okay, I'm sorry... Who are you?  I don't see a Stardock badge on your profile, so I'm not sure why you would ask me to perform a nuclear option and conclude, if it fails to correct the anomaly, that it is "something unique to [my] system".  Sometimes (most times actually) a bug is just a bug.  The developers should be completely aware of what causes an icon to NOT be movable to a specified location.  All they have to do is figure out what applies in this instance, or why a condition has been coerced such that it makes it apply in this instance, and then fix the code.  I've developed software for decades, so I'm not just blathering on about something I know nothing about.  Quite the contrary.  The visual evidence is obvious, now it's just a matter of figuring out what condition in the code has been satisfied that prohibits the move.  This really isn't rocket science, and assuming there's something unique to my system in particular is a fool's game.  Even if we could conclude something on my system is interfering, then Stardock still needs to code for that 'something', whatever it is.

Out of all the installations, worldwide, of Start11v2, you and Bill are the only two reporting this issue.
What's your point?  How many have not discovered the problem yet?  How many wouldn't bother?  How is this any less of an issue in that only two people have reported the problem so far instead of thousands.  It's still a problem that must be addressed.

Look, I appreciate Stardock's diligence in these matters; however, as this is not the first time my installing a Public Preview has damaged the overall installation of one of their titles (including loss of work within the product), Stardock needs to do better at this out of the gate by getting a handle on the environment where the software is being installed.  Taking the nuclear purge-and-reinstall option should be extraordinarily rare.  I mean, how hard can this be?  There's the old files and there's the new files.  There's the old settings and there's the new settings.  There are services that may be running during the install, and there are services that must be running after.  If the format of settings have changed, they need to be re-written to the new format.  Services must be stopped and started again.  All of that needs to be sorted during the installation rather than by a nuclear option to reset back to zero.

Hey Stardock,

More information and thoughts on this:

djMot,

I am truly sorry if I rubbed you the wrong way. As to who I am; I am a Stardock user in a Stardock user's forum trying to help people with their problems. I spend hours playing with Stardock's software trying to break it, and figure out what causes it to break.

I have checked and found that none of the Start11 styles with exception of the Windows 10 style allow moving the top group, as you pointed out in your video. Not sure if this is a bug, or by intention.

As a developer of software yourself, I think you would understand that Stardock offers its software to Windows users that enjoy customizing their UI. That said, many have used registry hacks and other third party software to achieve their customizations over time. Many of these hacks and software titles play havoc with Start11. Some might even prevent Start11 from installing correctly. Many have also forgotten that they installed other customization software or made registry hacks. This is why I asked the questions in the previous post.

I have been customizing Windows for more than 20 years now, and am familiar with most of the things that can go wrong.

The fact that Start11 runs without issue on most systems without issue, simply lead me to believe there was a conflict somewhere within your system. It may indeed be a bug, and as with any software that supplants the UI of Windows, only trial and the process of elimination can lead to the solution.

I don't think it's entirely fair to blame Stardock for this issue until the cause can be found. Especially since this is a preview release.

I appreciate that you have an issue with Start11, and my only intent was to try and help.

pelaird

I had groups previously but converted them to tabs because that allows me to put more icons on a single page. Otherwise, the behavior djMot is experiencing is identical to what I'm seeing. I have Microsoft's PowerToys installed and most of the components are active. I tried disabling all of them, but that had no effect on the issue. Nothing else that's running seems like it would be a conflict.

Bill, there should not be any issues related to PowerToys. There was a brief issue with the enhanced taskbar and FancyZones, but that has been fixed.

Hopefully, Neil and the team can figure this one out.