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Start11 causing file explorer to constantly crash/restart

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Start11 causing file explorer to constantly crash/restart

https://imgur.com/a/DmPZnH3
from Stardock Forums

Video link shows problem. https://imgur.com/a/DmPZnH3

 

Using the latest version of Start11 (2021-11-20)

Start11 causes file explorer to crash/restart constantly, which means that the taskbar, start menu, and other things crash as well.

 

PC and windows information if necessary:

Processor AMD Ryzen 7 3800X 8-Core Processor                4.10 GHz

Installed RAM 32,0 GB

System type 64-bit operating system, x64-based processor

Edition: Windows 11 Home

Version: 21H2

Installed on: ‎2021-‎11-‎04

OS build: 22000.348

Experience: Windows Feature Experience Pack 1000.22000.348.0

 

 

support start11 issue start menu products
275,278 views 171 replies
Reply #52 from Stardock Forums Top

Quoting sonmezroy, reply 56

Just checking if there's any update on this issue?

Quoting vwkyote, reply 53

Seems to be much more stable now with the Beta

Quoting jcr1993, reply 54

The beta is definitely an improvement where search in concerned. Much more stable so far.

The 'beta' is now the 1.11 current release:

https://forums.stardock.com/510321/start11-111-release-feedback-thread

Sean Drohan
Stardock Support Manager

Ashes of the Singularity II
Reply #53 from Stardock Forums Top

There is an update available but it doesn't fully download. First it went to 10.11MB / 39.48MB, next 3.11MB, now its stuck at 33.16MB.

Please advise when this issue will be fixed.

Reply #54 from Stardock Forums Top

Quoting StevieTNZ, reply 58

lease advise when this issue will be fixed.
I just tested, and it downloads just fine. If you are you using any download manager, try without, or try another browser.

Reply #55 from Stardock Forums Top

 

Quoting JanOscar, reply 59
Quoting StevieTNZ,

reply 58

I just tested, and it downloads just fine. If you are you using any download manager, try without, or try another browser.

 

I'm downloading directly within Start11.

Reply #56 from Stardock Forums Top

Quoting StevieTNZ, reply 60

 


Quoting JanOscar,
reply 59
Quoting StevieTNZ,



reply 58

I just tested, and it downloads just fine. If you are you using any download manager, try without, or try another browser.



 

I'm downloading directly within Start11.

Try this alternative method. Download from this link and install the downloaded program

https://store.stardock.com/myaccount/products

Reply #57 from Stardock Forums Top

Same crashing issues here.  For me, when I try to change icon color or type things hang and have to shut Start11 down.  I'm running the free trial and considering all the crashing issues I'm reading about on the forums not sure I will get the paid version unless there's an easy.... read that again EASY fix.   If so please reply and I will try a fix.  If not, don't bother.  Great application if it weren't so buggy.

Reply #58 from Stardock Forums Top

Quoting squonk2, reply 62

Same crashing issues here.  For me, when I try to change icon color or type things hang and have to shut Start11 down.  I'm running the free trial and considering all the crashing issues I'm reading about on the forums not sure I will get the paid version unless there's an easy.... read that again EASY fix.   If so please reply and I will try a fix.  If not, don't bother.  Great application if it weren't so buggy.

I am sorry you are experiencing issues.

Are you able to give us a few more details on the problem so we can look to reproduce it here?

You mention changing icon colour, does it hang or crash and is this having picked an existing colour from the list, trying to pick a custom colour from the colour picker, when trying to open the menu for picking colour or after changing colour of a few items?

I assume you are using the Windows 10 style menu?

Likewise you mention type, do you mean type to search or something else?

Reply #59 from Stardock Forums Top

I'm also experiencing very frequent crasing issues in Start 11. When I perform a search, the Start 11 panel disappears. The next time I access the Start Menu, it's back  to the Windows 11 default implementation, which might (or might not) be repainted with the Start 11 menu.  After that, Start 11 restarts.

 

Here's the Application Error I find in the Event Log when I experience the crash. Is there a way to have Start 11 generate a dump file so I can send that along , too?

 

Code
  3. Faulting application name: explorer.exe, version: 10.0.22000.593, time stamp: 0x59a4b94a
  5. Faulting module name: Start10_64.dll, version: 1.1.0.1, time stamp: 0x61d9d088
  7. Exception code: 0xc0000005
  9. Fault offset: 0x0000000000058551
  11. Faulting process id: 0x4328
  13. Faulting application start time: 0x01d854c161b01212
  15. Faulting application path: C:\WINDOWS\explorer.exe
  17. Faulting module path: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll
  19. Report Id: 4c65fbbd-5ae6-4c6d-a114-1d2534cecac5
  21. Faulting package full name: 
  23. Faulting package-relative application ID: 

Reply #61 from Stardock Forums Top

Quoting mikeblas, reply 64

I'm also experiencing very frequent crasing issues in Start 11. When I perform a search, the Start 11 panel disappears. The next time I access the Start Menu, it's back  to the Windows 11 default implementation, which might (or might not) be repainted with the Start 11 menu.  After that, Start 11 restarts.

 

Here's the Application Error I find in the Event Log when I experience the crash. Is there a way to have Start 11 generate a dump file so I can send that along , too?

 

Code
  3. Faulting application name: explorer.exe, version: 10.0.22000.593, time stamp: 0x59a4b94a
  5. Faulting module name: Start10_64.dll, version: 1.1.0.1, time stamp: 0x61d9d088
  7. Exception code: 0xc0000005
  9. Fault offset: 0x0000000000058551
  11. Faulting process id: 0x4328
  13. Faulting application start time: 0x01d854c161b01212
  15. Faulting application path: C:\WINDOWS\explorer.exe
  17. Faulting module path: C:\Program Files (x86)\Stardock\Start11\Start10_64.dll
  19. Report Id: 4c65fbbd-5ae6-4c6d-a114-1d2534cecac5
  21. Faulting package full name: 
  23. Faulting package-relative application ID: 

It looks like you are using a rather old version of Start11 from 8th Jan 2022.  There were significant changes to search to workaround a problem with some third party modules causing crashes in searches about a week later in January.  Have you disabled automatic update checking as you should have been prompted for upgrades to 1.11 and 1.2 by now?

If you update to Start11 1.2 (current release) or 1.21 (current beta) I imagine your problem will be resolved assuming you use Start11 search rather than classic S10 style search.

Reply #62 from Stardock Forums Top

Quoting Neil, reply 66

It looks like you are using a rather old version of Start11 from 8th Jan 2022.  There were significant changes to search to workaround a problem with some third party modules causing crashes in searches about a week later in January.  Have you disabled automatic update checking as you should have been prompted for upgrades to 1.11 and 1.2 by now?

Nope, this is the current version. Automatic updates are enabled. If I manually check with the "Check now..." button, I'm told that "Your copy of Start11 is up to date".

Quoting AzDude, reply 65

View this link Please to help us https://forums.stardock.com/505872/start11-support-faq#CrashDumps

I have several MDMP files. What's the best way to get them to you? I'd rather send them directly since I have no idea what PII they might contain.

 

Reply #63 from Stardock Forums Top

Quoting mikeblas, reply 67


Quoting Neil Banfield,
reply 66


It looks like you are using a rather old version of Start11 from 8th Jan 2022.  There were significant changes to search to workaround a problem with some third party modules causing crashes in searches about a week later in January.  Have you disabled automatic update checking as you should have been prompted for upgrades to 1.11 and 1.2 by now?




Nope, this is the current version. Automatic updates are enabled. If I manually check with the "Check now..." button, I'm told that "Your copy of Start11 is up to date".


Quoting AzDude,
reply 65


View this link Please to help us https://forums.stardock.com/505872/start11-support-faq#CrashDumps




I have several MDMP files. What's the best way to get them to you? I'd rather send them directly since I have no idea what PII they might contain.

 

That is definitely not the current version dll.

Does the config UI say 1.2 on the about page?

If so the install didn't work right and files were not replaced correctly as the dll in that crash report was built in January.

Can you uninstall Start11 (do not delete settings), reboot (important) and then install 1.2 from your downloads on the store.  This should ensure all the files are replaced correctly.

Reply #64 from Stardock Forums Top

Quoting Neil, reply 68


 

That is definitely not the current version dll.

Does the config UI say 1.2 on the about page?

It says version 1.1 in the about box, but it also says that's the current version, and automtaic updates are enabled, as you asked. Why would the automatic service and the manual check be broken? Sounds like I now have to report two bugs.

How do I find a newer version, since all the features meant to lead me to a newer version are broken? Anything I try to clock on the website asks for my email address and payment again.

Reply #67 from Stardock Forums Top

Quoting mikeblas, reply 71


Quoting PhoenixRising1,
reply 70

Newest version can always be found in this link here

https://store.stardock.com/myaccount/products

Thank you for the helpful post! I've upgraded to 1.2.  How do I report the issue with the failure to upgrade? 

We figured out why that was happening and pushed a server update.

Thanks for the heads up on that.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #68 from Stardock Forums Top

Quoting sdRohan, reply 72
We figured out why that was happening and pushed a server update.

Thanks for the heads up on that.

Sean Drohan
Stardock Product Lifecycle Manager
Great! I noticed my desktop machine was also stuck at 1.1 claiming current version and no updates, but when I tried again today it downloaded and installed the update no problem. Seems like you might add some metrics to the download servers to see if they're actually doing as much work as expected so that you might proactively stay ahead of issues like this.

 

Reply #69 from Stardock Forums Top

Quoting Neil, reply 63


Quoting squonk2,
reply 62

Same crashing issues here.  For me, when I try to change icon color or type things hang and have to shut Start11 down.  I'm running the free trial and considering all the crashing issues I'm reading about on the forums not sure I will get the paid version unless there's an easy.... read that again EASY fix.   If so please reply and I will try a fix.  If not, don't bother.  Great application if it weren't so buggy.



I am sorry you are experiencing issues.

Are you able to give us a few more details on the problem so we can look to reproduce it here?

You mention changing icon colour, does it hang or crash and is this having picked an existing colour from the list, trying to pick a custom colour from the colour picker, when trying to open the menu for picking colour or after changing colour of a few items?

I assume you are using the Windows 10 style menu?

Likewise you mention type, do you mean type to search or something else?

 

Hangs when I try to make any changes to the icons and after a min or so I end task as I can't wait around to see if it executes the change.  Doesn't let me get to a color picker or anything, as soon as I right click on an icon and see the menu it hangs.

 

Using Windows 1o style

 

Yes search,

 

 

Reply #70 from Stardock Forums Top

I have this problem as well.  Fresh Windows 11 Pro and Start11 install (new PC).  I had same problem on old PC (10 to 11 upgrade).  Can find no correlations.  Explorer will even restart when I'm browsing the web or just reading an article.  Tends to restart about every 10 minutes.     

Reply #71 from Stardock Forums Top

Quoting marrtw, reply 75

I have this problem as well.  Fresh Windows 11 Pro and Start11 install (new PC).  I had same problem on old PC (10 to 11 upgrade).  Can find no correlations.  Explorer will even restart when I'm browsing the web or just reading an article.  Tends to restart about every 10 minutes.     

Would you be willing to assist us to collect some dmp files so we can investigate the cause?

Reply #72 from Stardock Forums Top

Fences and Start 11 have stopped working properly for me I believe it was due to a recent Microsoft Blunder, they patched things and messed up in the naming and pathing cant get to My PC without going through a hassel, The Start 11 will not change the Start Button Icon and Fences is constantly complaining  that Explorer has closed improperly and wipes out the desktop Icons I had set.

Reply #73 from Stardock Forums Top

Forgot to add:

I had to rebuild my PC from scratch reinstall windows etc.  that is when this started happening. I have windows 10.

 

Device name    Morgoth
Processor    Intel(R) Core(TM) i7-6950X CPU @ 3.00GHz   3.00 GHz
Installed RAM    32.0 GB
Device ID    EDC080B5-CB14-49EF-9BC4-43708F3F0BCE
Product ID    00330-80000-00000-AA033
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display

 

Edition    Windows 10 Pro
Version    21H2
Installed on    ‎4/‎25/‎2022
OS build    19044.1645
Experience    Windows Feature Experience Pack 120.2212.4170.0

 

I've tried everything I can think of.

 

Reply #74 from Stardock Forums Top

Quoting Neil, reply 76
Would you be willing to assist us to collect some dmp files so we can investigate the cause?

Of course.  How do I collect and where do I send.  This morning, on waking the PC, the task bar was not visible at all.  Hitting the Win button brought up the standard Windows 11 Start Menu at the bottom center of the screen (I normally run the task bar at the top of the desktop with the Windows 10 Start Menu).  No Start Menu was visible anywhere on the screen and was not automatically hidden either.  I do use Dragon NaturallySpeaking, FYI.

 

Note: please excuse typos as I only have one working arm at the moment.

Reply #75 from Stardock Forums Top

Quoting marrtw, reply 79


Quoting Neil Banfield,
reply 76
Would you be willing to assist us to collect some dmp files so we can investigate the cause?

Of course.  How do I collect and where do I send.  This morning, on waking the PC, the task bar was not visible at all.  Hitting the Win button brought up the standard Windows 11 Start Menu at the bottom center of the screen (I normally run the task bar at the top of the desktop with the Windows 10 Start Menu).  No Start Menu was visible anywhere on the screen and was not automatically hidden either.  I do use Dragon NaturallySpeaking, FYI. 

Note: please excuse typos as I only have one working arm at the moment.

Please see:

https://forums.stardock.com/505872/start11-support-faq#CrashDumps

Sean Drohan
Stardock Support Manager