Search
Forum Home | Login
We have re-enabled logins for the forums, please be aware that you may need to reset your password or register for an account again while we continue to restore full functionality.
kona0197
kona0197
Join Date 02/2003
+84

New PC = New Issues

January 31, 2021 3:42:36 PM from WinCustomize ForumsWinCustomize Forums

So I bought  myself my first AMD Ryzen notebook. It's a far cry better then my old Pentium setup. Only issue I am having is that after the PC goes to sleep, when I wake it up it gets stuck on the lock screen. I have turned off hibernate and I can't find where to turn off hybrid sleep, it's not listed under the power management options so I guess this PC does not support it. I am running the latest version of Windows 10 and every driver is updated to the latest version. However I am not running the AMD Adrenaline 2020 drivers for video, I am using the drivers HP sent with the notebook. The notebook model is HP 15-eh0090wm. Any ideas?

Search this post
Advanced Search
Subscription Options
Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jan Oscar
Join Date 12/2002
+1143
Reply #1 January 31, 2021 6:05:58 PM
from WinCustomize ForumsWinCustomize Forums

Could you try to see if this could be the issue?

In Windows, search for and open the Device Manager.
Click the arrow next to Keyboards and double-click the name of your keyboard.
Click the Power Management tab and make sure that the box next to "Allow this device to wake the computer" is checked.

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
kona0197
Join Date 02/2003
+84
Reply #2 January 31, 2021 6:29:22 PM
from WinCustomize ForumsWinCustomize Forums

I checked both the keyboard and mouse, both are setup to wake the computer. I am using a BT mouse, not sure if that has anything to do with anything. 

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jan Oscar
Join Date 12/2002
+1143
Reply #3 January 31, 2021 6:41:34 PM
from WinCustomize ForumsWinCustomize Forums

I have an Acer laptop that wakes up on BT mouse connected to USB... I don't remember if I had to change settings in advanced power management or not. (see pic)

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
kona0197
Join Date 02/2003
+84
Reply #4 January 31, 2021 6:47:36 PM
from WinCustomize ForumsWinCustomize Forums

I don't have that option in my settings. This is all I have...

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jan Oscar
Join Date 12/2002
+1143
Reply #5 January 31, 2021 7:23:10 PM
from WinCustomize ForumsWinCustomize Forums

I knew that the options here might vary, but I thought the USB setting was default. The screenshot above is from my stationary PC and here's my laptop. Got even more options...

Seems to be some other setting(s) or program(s) limiting your power management options or that this is a limitation for notebooks.

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jafo
Join Date 03/2001
+1813 sdemployee
Reply #6 January 31, 2021 8:12:47 PM
from WinCustomize ForumsWinCustomize Forums

Quoting kona0197,
reply 2

I checked both the keyboard and mouse, both are setup to wake the computer.

Kona...you may have to uncheck those settings...and reset them.  Sometimes what is shown and what is set can differ.

Probably will need to reboot inbetween as well...

+1
Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jan Oscar
Join Date 12/2002
+1143
Reply #7 January 31, 2021 8:26:11 PM
from WinCustomize ForumsWinCustomize Forums

Quoting Jafo,
reply 6

Kona...you may have to uncheck those settings...and reset them. Sometimes what is shown and what is set can differ.

Probably will need to reboot inbetween as well...
+1

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
kona0197
Join Date 02/2003
+84
Reply #8 January 31, 2021 9:46:48 PM
from WinCustomize ForumsWinCustomize Forums

Jafo I tried your suggestion with no improvements. Still getting a BSOD when coming out of sleep mode. 

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jafo
Join Date 03/2001
+1813 sdemployee
Reply #9 January 31, 2021 10:34:12 PM
from WinCustomize ForumsWinCustomize Forums

Quoting kona0197,
reply 8

Still getting a BSOD when coming out of sleep mode. 

That's more than 'just' not waking up.....a BSOD means you have a hardware driver/OS issue...

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
kona0197
Join Date 02/2003
+84
Reply #10 January 31, 2021 10:51:10 PM
from WinCustomize ForumsWinCustomize Forums

Should I reinstall Windows then?

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
Jafo
Join Date 03/2001
+1813 sdemployee
Reply #11 February 1, 2021 12:20:27 AM
from WinCustomize ForumsWinCustomize Forums

Quoting kona0197,
reply 10

Should I reinstall Windows then?

That's normally a 'last resort'...before then you need to look closely at what was recently changed on your system...new proggies...drivers....settings...win updates...and maybe revert to an earlier 'restore' prior to things going BSOD.

Simply failing to wake up after sleep from mouse input is often 'just' a USB driver not working as it should...

Reason for Karma (Optional)
Successfully updated karma reason!
kona0197
kona0197
Join Date 02/2003
+84
Reply #12 February 1, 2021 3:49:48 AM
from WinCustomize ForumsWinCustomize Forums

Talked with HP about the notebook. Seems my SSD is faulty. So it's going in for service. :/

Reason for Karma (Optional)
Successfully updated karma reason!
View all recent posts
Mark all posts as read Delete cookies created by the forum Return to Top
Stardock Forums v        Server Load Time:   Page Render Time:
Stardock Entertainment

Press | Support
Copyright © 2025 Stardock Entertainment. The Political Machine is a trademark of Stardock Entertainment. Steam and the Steam logo are trademarks and/or registered trademarks of Valve Corporation in the U.S. and/or other countries. All rights reserved.