I've noticed from other sites the option to EDIT your own registration, since the registration is on your OWN computer.

http://www.impulsedriven.com/help/registrations.htm

Is there any plan to allow a user to EDIT their own registration info/email/etc. for Demigod?

 

Just a suggestion, but when facing irate consumers who bust ass for their hard earned dollars and expect a purchased product to perform as expected, dont try to defend yourself.  At all.

If I buy a dinner at a restaurant and I get a meal thats not cooked right, the manager had better not give me any crap about how the chefs bust their ass....All I care about is that I get what I ordered and it gets served right.  If that cant happen, then there no sense in spending the money on the product/service when there is so much competition out there these days.  Times are tough, and people are more discerning with their cash nowadays.  Given that, any response other than 'we deeply apologize for the problem and are working hard to rectify it' is simply inappropriate.

And now that I have said that I will lift you guys up a bit.  After two days and several emails and sending support scans/pics of my receipt, box and rulebook, I was given a new serial number and was able to patch the game.  So, all of you that are indeed able to comply with those particular demands will eventually get taken care of, I am sure.

But I make a decent amount of money and I buy 2 to 3 games a quarter as ones come out that I like, as do my circle of friends.  My experience, while wholly immaterial to the larger picture, has been one so that none of my friends are willing to touch this game until the various bugs and issues are remedied.  This is the first time in memory I have had to produce a receipt and send actual photos of a box/rulebook, and I will say it has indeed left me with a negative impression of the companies involved in this particular release.

/rant off.  Have a nice day.

Sent in my photo and serial number last night, and they already got back to me and added a new serial to my account. What a crappy problem, but at least they responded with awesome customer service.

Wow this is the first time an anti-piracy measure bit me in the bum, and it was only a simple CD-Key this time

I was not defending.  I was informing. (And complimenting the support team)

Would there be any way for me to send in photos of my game box, game disc, manual, code sticker, etc. and have them unregister my code, so I can register again with another name/email? Would that change the Demigod Multiplayer Login Name at all?

Apparently you just dont get it.  Arguing with the customer only succeeds in that customer not giving you the business you desire.  In your particular case, what you call 'informing' should be a given.  Any cust service team worth the label should be doing exactly that on any major release.  The point being, if another part of the 'team' had done their job a bit better, perhaps the support team wouldnt have had it so rough, yes?

Just a note. In my area one of the local Best Buy stores pulled the Demigod CE's off the shelf after getting many returned copies due to "serial keys already in use".  They left the standard editions on the shelf as they had no issues with users bringing them back.

Thought I'd share this with you. 

 

-Jollyrigger

 

 

Here I am . . responding . . .and yet not argueing.  You see, to argue we would need a point of contention. I don't disagree that there have been issues with registration.  My point was that we were solving them quickly by the extra hard work of the support team.  They have no fault in the mistake . . but they are working extra hours to resolve it.

I think it's OK to give kudos to peopel that work hard.

While I'm here. . .  thanks to all teh customers who have sent in thier purchase information with little fuss.  It let us track down the problem and put in a fix.

Thanks for the info.

This is the message I just received.

Dear Demigod Customers,

You may have been experiencing some issues with, or reading in the forums about, trouble registering retail copies of Demigod. Specifically errors claiming the serial was invalid or already registered to another account. Unfortunately, this was due to an oversight on our part. Although housing something called the "Unclean Beast" inside of our datacenter seemed like the only logical option at the time (you can't exactly chain him up in the backyard at your mom's house.) in hindsight this was probably not the best option for something with ”Ooze" ability. After many hours of work, and some serious hosing down of the servers, the process should be back up and running. You should now simply be able to register your serial number through Impulse. To do this:

-Click on the help icon in the upper right of the Impulse interface (the one that looks like a blue circle with a question mark) and select "Register a product".
-Once on the registrations page, in the bottom right, click the 'Add Registration' button.
-In the Window that appears, enter your serial number, followed by your e-mail you used to create your Stardock.net account, the product category [Games] and the product name [Demigod] (these last 2 fields should auto-populate).
-Click 'Add Registration' button and you've registered your product.

This will register the software to your account, and get you the latest updates to your product. This will also keep track of the serial number if you ever need to install again. You can now go under the games tab in Impulse and select Demigod and click 'Update' to update it. If this works for you, enjoy the game and please refrain from replying to lighten the support load. If this does not work, or the game is already registered to you and you're still having issues, please reply to this e-mail with any relevant details.

On a further note, the Unclean Beast has been scrubbed clean as a punishment, and will not be allowed after dinner treats for one week.

Thank you for your cooperation and patience in this matter,

-The Stardock Technical Support Team

Geezuz you gotta be kidding me.

When is a manager going to get ahold of this and GET ZUBAZ OUT OF THIS THREAD.

Kid, I don't how old you are but you sound like maybe 12. Holy crap you are a bad example of customer service. Shut it already.

Somebody fix this problem before this guy makes you look even worse than this incident does.

After reading the email posted above, I gave it another shot and presto, registration worked like a charm.

Stardock, my faith in you has not been misplaced. Thank you!

If you are speaking about Zubaz, you can check his age at his profile (click on his name to access his profile).

And the stardock letter about demigod registration is also available here http://shirley.impulsedriven.net/article/347377/Trouble_with_registering_a_retail_copy_of_Demigod

And it was made by Shirley, not Zubaz.

I guess I will have to explain it to you as simply as I can.  Any response from you aside from 'we are really sorry, etc. etc.' will be taken as an irate customer to indeed be arguing or making an excuse in the face of a huge blunder that affects the customer.

And we do indeed have a point of contention....you simply seem unable to either recognize or comprehend it.  Yes, its nice to give kudos to people that work hard....namely the consumers that work hard for their money.  But as for your support team....its a release.  Its a given they should be working hard to fix things.  In fact, I was actually shocked that the support team apparently only responded to emails during normal business hours and were not responding 24/7 as is usually the case when a major new product is released.  I guess I am too used to companys replying within mere hours of a tech support request as opposed to 24 to 48 hours.  /shrug. 

Nor did I miss your dig about customers who comply 'with little fuss'.  Perhaps you need to heed the advice of others seeing what I do in your behavior and simply stop posting because right now you are really not doing your company any favors.

And just for the record, my copy was with a standard edition copy off the shelf...not a CE copy.

Emmm... i see alot of pro customers over here, eh? Bitching around doesnt do anyone any favor anyway. So far i havent had any issue with registering Stardock products (tho for Russia its a bit more complicated than for anyone else). And anyway i prefer to stay informed than to be left w/o any info on the matter.

Stardock cant control all parts of the process. They cant copntrol what happens in every retail store etc etc. You want zero hassle? Buy it all in Impulse! Its simple, its faster, its safer.

Have a nice day.

 

P.S.: can someone of support guys add to OP that for russian retail edition you have to first register your code at http://snowball.ru/demigod and only then register it in impulse. It can be quite confusing for a new customer.

Day 5 and only a mass mailing reply on Friday that did nothing for me. 

Oh-Joy: Please post or PM me your ticket number and I'll get you taken care of.

i have done what this org poster said and   returned 3 soon 4 copys of demigod  all keys didnt work 

 

went to contact us on stardocks website

now gonna e-mail support e-mail that was posted in this thread

 

about to run walmart out of copys of game elc dept people now laugh when they see me

 

they wont give me a refund but they will exchange game  

m0zone: I believe your ticket was answered today.  Please don't make any more trips to the laughing employees at Wal-Mart.  If need be we can simply assign a new serial to your account on our end.

i tried to install my box version of the game (i had already installed the beta) and now it says theres a 1.88 gig update whenever i log into impulse, which im fair sure is the whole game.

I uninstalled Demigod and Impulse then reinstalled both and its still saying the same thing, help plz

Orkimond: have you tried installing directly through Impulse?  This will automatically get you the latest version.

Hmmm, a question about about 50% coupons.

I have bought the retail version, registered it, and i now have a 50% coupon that i want to give it to a friend of mine. How do i do this? I just give him the coupon number and he uses it when he buys the game from Impulse? Or it only works in my account and then i transfer the newly bought game to his account?

He can buy it from the Demigod website's homepage. When you're checking your cart you can enter and apply the coupon code there. I'm not sure about buying it directly from Impulse.

i bought the game online- digital download, so appaently the registration stuff is all done for me, but i still cant log in online "incorrect user name or password" error im pretty sure that im typing in the right thing... is there something im missing ? thx

Just to be sure, if you go to the My Account link at the top of the forums, and check the Registrations tab on that page, does it list Demigod as registered?

i just need a serial numbre