I need help from whoever runs Wincustomize

from WinCustomize Forums
I am a current customer who has purchased Windowblinds 4.xx and I am running into a roadblock where it is not letting me download files anymore. Is there something wrong with my account? My user level is 4 and I should have unlimited file downloading right? EDIT - I tried it again and it keeps saying I hit a 50mb download limit yet , I am a current customer. I know Level 3s only get 500mb but I am a level 4
3,204 views 16 replies
Reply #1 from WinCustomize Forums Top
Have you cross-referenced your account? If you haven't then click on the *my account* tab.  You will find a link there.
Siege of Centauri
Reply #3 from WinCustomize Forums Top

Not sure what the problem is, then.  Sorry.  You might try again, making sure to use the same email address as the product is registered under.

I am sure someone will be along shortly that has more information than I do.

Reply #4 from WinCustomize Forums Top
Tried it , still doesnt work. This is what it says

Member Since: 11/29/2004 6:04:10 PM
Last Visited: 4/26/2005 4:35:36 PM
Access Class: Citizen (1)
User Level: CurrentCustomer (4)
Bytes Downloaded: 526 MB

I bought this .... last year.
Reply #5 from WinCustomize Forums Top
I'll look here later on to see if anyone can fix this for me ... this bites ... my customization mind has gone wild and this thing isnt even working
Reply #6 from WinCustomize Forums Top
same problem for me. my email accounts match on obj.desk. subscription and wincustomize.com account.
Reply #7 from WinCustomize Forums Top

The best thing to do is email support.  Include the date you bought the product and the email address you were using at that time.

I believe the term 'current customer' has a time limit of one year, but I could be wrong. 

Reply #8 from WinCustomize Forums Top
There is an admin who takes care of such problems. His name is T-man and his email is [email protected]

Give him an email and he should be able to help you in due time. With a site this size, please expect a 48-72 business hour turnover. Thanks.
Reply #10 from WinCustomize Forums Top
No problem. Was happy to help
Reply #11 from WinCustomize Forums Top
I had a very similar problem, but I cleared my cache, and deleted my cookies. After that no problems. I don't know if it will work for you but its a quick and easy. Try it out.
Reply #12 from WinCustomize Forums Top
That usually works Hazylunarrain . Clearing the cache, deleting the cookies and clearing the temp files.
Reply #13 from WinCustomize Forums Top
Happening for me too. Same email for WinCustomize as my Object Desktop subscription, but they seem to have become unlinked.
-Andy
Reply #14 from WinCustomize Forums Top
Hi guys - Thanks for the post. We're looking into this now.
Reply #15 from WinCustomize Forums Top
Hi guys , and thanks for your suggestions , but unfortunently , this isnt working still , and I am still waiting for a fix

But I am confident that the guys that run this place will get it fixed and well be back to normal in no time
Reply #16 from WinCustomize Forums Top
The problem has been corrected. Let us know if there are still any problems with the UserLevel not behaving properly.