Denny's in trouble again with comments about customer
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JoeUser Forums
This article reminds me of a running joke between myself and some of my co-workers. You see, I'm actually a fan of Denny's. I like their food, and their prices are normally pretty good. But Denny's has been in trouble in the past for poor service to Blacks and other minorities. The joke goes like this:
"If I walk into Denny's and get bad service, is it because I'm Black, or because I'm at Denny's" (I'm not Black by the way, but that doesn't matter). The joke needs no punch line because everyone knows that the bad service is because you're at Denny's.
It appears that Denny's just can't help themselves, or at least some employees at Denny's just can't help themselves.
Anyway, article (from The Washington Times) follows. Headline is linked.
Denny's slam raises ire of Border Patrol
By Jerry Seper
THE WASHINGTON TIMES
DOUGLAS, Ariz. -- Denny's has apologized to the U.S. Border Patrol for an insulting receipt given to an agent here after he had ordered a grilled chicken sandwich to go.
The receipt, meant for the cook and not the customer, was typed into a cash register by the restaurant's shift manager and inadvertently given to the agent when he went to pay for the $7.50 order. The receipt described the order as for the "Border Ass Whole."
The shift manager, who was not identified, has been fired. Officials at Denny's corporate headquarters described the manager as a "rogue" employee, adding that the nationwide restaurant chain "supports and welcomes all Border Patrol personnel and their families."
But Border Patrol Chief Michael Nicely, who heads the agency's Tucson sector, which includes the 450 agents at the Douglas station, said he was "outraged" by the incident.
He said the receipt that was inadvertently given to one of his agents showed "unmitigated gall" by the shift manager, and he personally called Denny's headquarters to complain.
"I am appalled that employees of an eating establishment that is frequented on a regular basis by Border Patrol agents would conspire to degrade them or take actions that imply that they will receive a lower grade of service or quality of food," Chief Nicely said. "We take this very seriously."
A number of Border Patrol agents assigned to the Douglas station often frequent Denny's here for breakfast, lunch and dinner. The Douglas area is one of the most active crossing points for illegal aliens headed north and has become one of the most violent areas for the agents.
After he left the restaurant, the unidentified agent described the incident in an e-mail he sent to all the other Douglas agents, several of whom later contacted the city's daily newspaper, the Douglas Dispatch, to complain about an anti-Border Patrol sentiment.
The agents suggested a boycott of Denny's unless "corrective measures" were taken. Shortly after the newspaper was contacted, Denny's fired the shift manager.
The owner of the Denny's restaurant here, Eddie Rivera, who also owns the local Kentucky Fried Chicken and Taco Bell, called the matter "an isolated incident," adding that it did not reflect "how the Denny's brand or the owner of Denny's in Douglas feels about law enforcement."
Meanwhile, the California-based Friends of the Border Patrol said it will pursue a nationwide boycott of the restaurant chain despite the manager's termination. Andy Ramirez, the organization's chairman, noted that Denny's has had long-standing discrimination problems and called the Douglas incident "a new form of discrimination."
Emphasis added
It appears that Denny's is again going to need deep pockets to make the apologies for this, though it seems the problem is probably on a more local level. (The shift manager is actually the one that should be making restitution).
For the record, the Border patrol agents deserve much better, but then so do all of Denny's customers.
"If I walk into Denny's and get bad service, is it because I'm Black, or because I'm at Denny's" (I'm not Black by the way, but that doesn't matter). The joke needs no punch line because everyone knows that the bad service is because you're at Denny's.
It appears that Denny's just can't help themselves, or at least some employees at Denny's just can't help themselves.
Anyway, article (from The Washington Times) follows. Headline is linked.
Denny's slam raises ire of Border Patrol
By Jerry Seper
THE WASHINGTON TIMES
DOUGLAS, Ariz. -- Denny's has apologized to the U.S. Border Patrol for an insulting receipt given to an agent here after he had ordered a grilled chicken sandwich to go.
The receipt, meant for the cook and not the customer, was typed into a cash register by the restaurant's shift manager and inadvertently given to the agent when he went to pay for the $7.50 order. The receipt described the order as for the "Border Ass Whole."
The shift manager, who was not identified, has been fired. Officials at Denny's corporate headquarters described the manager as a "rogue" employee, adding that the nationwide restaurant chain "supports and welcomes all Border Patrol personnel and their families."
But Border Patrol Chief Michael Nicely, who heads the agency's Tucson sector, which includes the 450 agents at the Douglas station, said he was "outraged" by the incident.
He said the receipt that was inadvertently given to one of his agents showed "unmitigated gall" by the shift manager, and he personally called Denny's headquarters to complain.
"I am appalled that employees of an eating establishment that is frequented on a regular basis by Border Patrol agents would conspire to degrade them or take actions that imply that they will receive a lower grade of service or quality of food," Chief Nicely said. "We take this very seriously."
A number of Border Patrol agents assigned to the Douglas station often frequent Denny's here for breakfast, lunch and dinner. The Douglas area is one of the most active crossing points for illegal aliens headed north and has become one of the most violent areas for the agents.
After he left the restaurant, the unidentified agent described the incident in an e-mail he sent to all the other Douglas agents, several of whom later contacted the city's daily newspaper, the Douglas Dispatch, to complain about an anti-Border Patrol sentiment.
The agents suggested a boycott of Denny's unless "corrective measures" were taken. Shortly after the newspaper was contacted, Denny's fired the shift manager.
The owner of the Denny's restaurant here, Eddie Rivera, who also owns the local Kentucky Fried Chicken and Taco Bell, called the matter "an isolated incident," adding that it did not reflect "how the Denny's brand or the owner of Denny's in Douglas feels about law enforcement."
Meanwhile, the California-based Friends of the Border Patrol said it will pursue a nationwide boycott of the restaurant chain despite the manager's termination. Andy Ramirez, the organization's chairman, noted that Denny's has had long-standing discrimination problems and called the Douglas incident "a new form of discrimination."
Emphasis added
It appears that Denny's is again going to need deep pockets to make the apologies for this, though it seems the problem is probably on a more local level. (The shift manager is actually the one that should be making restitution).
For the record, the Border patrol agents deserve much better, but then so do all of Denny's customers.