New version of DX won't let me load widgets ...at all

from JoeUser Forums
Stardock just informed me that there was an update for DesktopX, so I went ahead and let it update (now running 2.40b[a].002). I restarted my computer and now no widgets will load. I get the "DXWidget.exe has encountered a problem and needs to close. We are sorry for the inconvenience" message. Anyone?

desktopx
4,828 views 3 replies
Reply #1 from WinCustomize Forums Top
SD,

I just posted this in the "Stardock Product Support" forum as well.

I don't know if you found your solution, but I had a widget disappear after inadvertently clicking on it and it would not reload by double clicking .exe.

I started DX (not usually running) and went to DX config panel and to the widgets tab, where I clicked the "clear widget cache" button and then clicked "view widget cache" and there was the widget folder just hanging out.

I tried to manually delete it and the system indicated it could not be deleted because a program was using it (yeah I did unload DX previous to this step).

After rebooting and having the same problem, I realized that the best thing to do would be to uninstall DX (not including the skins, themes, etc.) and then reboot and manually delete the problem child.

It did indeed work. I was able to manually delete the widget folder from cache, reinstall DX, and load widgets to my heart's content.

Widget cache is in C:\Documents and Settings\"user name"\Local Settings\Application Data\Stardock\DesktopX\WidgetCache (drive letters may vary, and "user name" would be name of account you are using).

I had to go to Tools>Folder Options>View and select "show hidden files and folders to access the cache directory.

Thought this might help yourself or others, I apologize for the long dissertation.
Reply #2 from WinCustomize Forums Top
Corky_O, thank you. I will try it.
CursorFX - Customize your Windows cursor
Reply #3 from WinCustomize Forums Top
Cleaned cache, unloaded, reloaded, same error message and no widgets.