fences 6.44 display problem

Hello,
Sorry to hear you are having issues. Just curious, what trigger the icons become big and close together? 

Also, if you have not try it, Please try, uninstall Fences, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,
Basj,
Stardock Community Assistant.

It seems to happen when running other programs. When I finish some work and close other programs the icons are grouped up..  I will do the reinstall as you say.  It may take a few days to see if that fixes it.  I don't know any trigger.

Any programs or specific program which will change your display resolution, scale factors etc, Games, for example?

Yes, please try the reinstall steps and report back.

Thank you,

Basj,
Stardock Community Assistant

I did the clean install.  I checked all the games I have.  All the games I play do not change the display dimensions.  I did find one old game I have not played recently that changes to 1920 x 1080.  I tried running it, and after it exited, Fences was fine.   I never caught what triggered the bug. I only ever saw it when I had a lot of windows open.  When I cleaned up at the end of the day, Fences was all bunched up.  

I will give it a few days and report back.

It just happened again.  After a reboot, I ran the Chrome browser and SecureCRT, the current version from vandyke.com.  Neither of which changes the graphics.  They just make windows.  The bug happened again.  I recently upgraded to 6.44 fences.  It didnt give me an upgrade notice for some reason.   I haven't seen this bug (or any bug) before this version of fences. I did find a way to fix the display without rebooting.  In layout management, if I click off Keep groups sized to multiple of cons and click it back on, it is fixed.  I am up to date on Windows updates.

Hi,

Can you show the spacing of icons outside of groups too, with auto arrange turned on?

Likewise, can you try disabling Fences (bottom of the Welcome pane) and logging off / on, turning on auto arrange and showing this as well?

it would be helpful if the team could view your debug log. You can access it by going to About → Troubleshooting, enabling “Enable Advanced Logging”, rebooting, then reproducing the problem. You can use “Create error package” from that same menu to send the log package.

I enabled advanced logging.  I have no idea how to reproduce it.  When it happens again, I will send the log and the other screenshots.  It has never happened more than once in a day, and not every day.

The problem hasn't happened again.  I guess consider it closed. I will write back if it ever happens again.

Great, glad to hear that, do report back if it happened, and try to remember what happened when the issue reappear. Need software updates? New driver updates? After specific game played or anything.

Thank you,

Basj,
Stardock Community Assistant

The problem happened again.  Unfortunately, I thought the bug was over and had disabled logging.  I reenabled.  I do have a bit more info.  The screen was fine when I went to sleep last night. I used Ctrl-Alt-Delete and picked the lock so it would soon put the monitor to sleep. I use an Alienware 16X Aurora laptop.  The monitor is attached via an  #OWCTB4HUB5P hub.  Then a usb C cable to the monitor.  This morning, I had a window open, closed it, and saw the bugged fence.  I saw the fence looked good shortly before going to sleep.

So I am guessing the bug has something to do with the monitor wakeup.  I do have the laptop set to clamshell mode.  It is set not to sleep.  That is because I need the keyboard and or mouse click to wake up the monitor and enter the unlock code.  This is the monitor I am using https://www.amazon.com/dp/B0FH1QLSRT

The wakeup usually is fine. I can't lock it and let the monitor sleep, then wake it and repeat the issue.  So not proof, but maybe next time I can get a log.  I did drag the fence and it redisplayed ok this time.

Screen capture of the bug this time:

Just curious, when the issue appear, and you do the Explorer restart, does the issue resolved itself or it still there?

Here are few step to do restart explorer without rebooting or logout and in again: 

• Task Manager Method (Easiest):
  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. In the "Processes" tab, locate Windows Explorer.
  3. Right-click it and select Restart.
• Command Prompt/Run Method (If Explorer is frozen):
  1. Press Ctrl + Shift + Esc to open Task Manager.
  2. Click Run new task.
  3. Type explorer.exe and hit Enter.
• Using taskkill (Force Restart):
  1. Open Command Prompt or PowerShell.
  2. Type taskkill /f /im explorer.exe and press Enter to stop it.
  3. Type start explorer.exe and press Enter to restart it.

Try any one of these steps and report back.

Thank you,

Basj,
Stardock Community Assistant

Ok, I recorded the instructions.  It may be a while; it doesn't happen every day.

I can partially reproduce it.  If I control-alt-delete, lock the screen, and wait for the monitor to power down. wake, unlock, then the fences always show scrunched up like the screenshots. After a few seconds, it repaints.  There must be some case where that update dosn't happen.  I sent in the fences troubleshooting log

I just installed fences 6.46. From the update notes it should address my issues.   I will report back in a week or sooner if news.

If you do, please again make sure advanced logging is enabled and submit an error report if able to see it again. Thanks for the help

The problem happened in 6.46 this morning when I unlocked.  If you compare with 6.44 pictures, it looks like the horizontal spacing is now correct, but the vertical is still scrunched up.  I did have error logging enabled and have uploaded a fences report a few min ago.  Thanks for debugging.  It is obviously not a fatal bug.