loss of licenses

from Stardock Forums
Hi.
 
In November 2024 I purchased a permanent Fences5 license for 5 computers. Ref. Invoice ID: IVWWLVJKPAMIZCOHKSZL6BK6HHNS4. Order ID: STARDOCK241128-4257-28394. 
 
On November 6th, I upgraded this license to Fences6, but i now realize that it only covers one computer. I therefore have lost 4 licenses. Ref. Order STARDOCK251106-7225-93135.
 
Nowhere have I seen that my upgrade would reduce the number of computers to be used.
 
Can you assist in correcting this error?
 
Thank you.
 
I previously sent this message on 5 January. I didn't get any reply. So I am repeating my query.
fences
1,682 views 3 replies
Reply #1 from Stardock Forums Top

I'll look into this. You shouldn't lose seats when upgrading. Let me get someone on it.

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Reply #2 from Stardock Forums Top

Hi.
In November 2024 I purchased a permanent Fences5 license for 5 computers. Ref. Invoice ID: IVWWLVJKPAMIZCOHKSZL6BK6HHNS4. Order ID: STARDOCK241128-4257-28394. 
 




All sorted for you, you should now have the correct number of activations applied.

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