Can't activate on my current laptop

from Stardock Forums

Hello team,

I had a computer where the hard disk crashed, and I had OD and SM installed. Now, on my new laptop, I installed SM, bue when trying to activate it, I get this error:

Unable to activate SpaceMonger, as it's currently active on a different computer. Click Continue to deactivate the other computer and proceed with activation on this computer.

When I click "Continue", I get this:

Because your account has multiple licenses for SpaceMonger, Stardock was unable to deactivate a license. Please try again using a specific key or contact support.

Is there a way to deactivate all licenses and leave the slot(s) empty so I can activate it just in my current computer?

Thanks in advance, regards.

spacemonger
558 views 5 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please use this guide to review and manage your activation: https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations. Do let us know if you still need assistance. 

Thank you,
Basj,
Stardock Community Assistant.

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Reply #4 from Stardock Forums Top

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant