Upgraded my Fences 4.0 5 license to 6.0 single license by mistake wanted 5 license version how do I change

The best bet is to submit a ticket for this change.

Purchase \ Refunds

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Choose "Ask a question" and describe what you want to achieve.
Supply all the documentation you can.

Make note of your ticket number and don't resubmit as it will kick you to the back of the queue.

Thank you I think I already did that hopefully in the right area. I am waiting to hear from them nothing so far tried calling, but it is all automated can't talk to a real person anymore sadly. I guess that is what the future holds.

I am hoping to get an answer soon. Thank you for your help.

You should receive a confirmation email within 24 hours, saying they received your request. Depending on how many people are in the Queue, you should get a response within 48 hours.

Thank you for the information looking forward to hearing from someone.

It's been over 24 hours now since I asked the question still no confirmation or reply should I resubmit my request again?

Did you use the link I provided to submit the request?

No I had done it earlier and you said to wait 24 hours or it might be moved back of the queue. Should I resubmit using that link.

Hello,
Sorry to hear you are having issues. If you still do not get any respond, please post your ticket number here, so I can forward the ticket number to Support for their help. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

Hi Basj

Here is the number I got after I sent the email:

SSN-96089

Thank you for your help.

I have forward your ticket number to Support for their help. Hopefully they will get to it when they come back in office later. Appreciate your patience.

Thank you,

Basj,
Stardock Community Assistant

Hello,

We had responded to your support ticket, but it's possible it got caught in some filter by your email service. 

Please check your Fences 6 license again at your convenience.  You'll find it can now be installed and activated on up-to 5 concurrent PCs.

For your product installer and key, you may use the following page to have them emailed to you:

• http://www.stardock.com/support/productkeyretrieval

You can also review and manage activations of the license from your Stardock account:

• https://support.stardock.com/space/SHC/1260191763/How+to+review+your+current+activations

Best regards,

Adam McGuinness
Stardock Support Specialist

Thank you very much for your help I don't know why, but that was the only stardock email that got caught in my spam filter.

Thank you again.

If your email client allows rules, you should create a rule to allow the sender on the email address that got caught by your spam filter, or add it as a safe sender to avoid this issue in the future.   

Thank you I will defintely do that.