Mutiple Subscriptions

from Stardock Forums

Just received 4 renewal emails, clicking on any of the links suggests I have 2 subscriptions which is incorrect. It started last year and was charged twice, and yet I only have 1 PC. They are billed one day apart.

I do remember having issues with your renewal/payment process last year but it looks as if you took the opportunity to charge me twice with 2 slightly different totals. This is probably due to having originally upgraded from one of your other products. 

Reading the comments here it seems to be a common occurrence which is not acceptable. 

The 2 order references from last year are:

STARDOCK241213-2822-49339 

STARDOCK241214-6339-89197B

If this issue is not resolved within a week I will be cancelling both. 

accounts and activation help
393 views 2 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

TouchTasks - Access tasks with ease on Windows touchscreens.