Its saying there is an issue with Payment but it has already been taken out of my account through Paypal.

Hi, can you please check on this issue as money for it has already come out of my PayPal, just making sure everything is ok.

Moved to Accounts and Activation help area

2,184 views 11 replies
Reply #1 Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant

Reply #3 Top

Quoting d_gorman_au, reply 2

I have already opened a ticket no body has responded to me.

Have you looked in the spam/ junk folder of the email associated with your account?

Reply #4 Top

Hello,

Please post your ticket number here, so I can refer it to Support.

Thank you,

Basj,
Stardock Community Assistant

Reply #7 Top

Yeah the main issue I am having is the Payment came out of my PayPal and its saying its over due which it is not and not Paid for Hence my License has been deactivated I sent them screen shots of Payment coming out of my Bank account and Paypal.

Reply #8 Top

Hello,
I have forwarded your issue and ticket number to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Note: Do give them some time since they are not in the office yet.

Basj,
Stardock Community Assistant

Reply #10 Top

Hello,

You placed your ticket 8 hours ago when we were closed.  You have since updated it 6 times, pushing it farther down our queue. 

Please wait for us to reply before updating it again, and it will be answered in the order it was received. 

Sean Drohan
Stardock Product Lifecycle Manager