Stardock Forums
Hello, I've been trying to find where I can purchase Fences 6 permanent license for $20 as stated in the pop-up shown after the free trial ends.
On the current webpage to purchase the permanent license, it is now $29.99, not $20?
Can anyone guide me on where I can purchase this for $20 + tax?
Thanks.
The price differential might have to do with local sales tax or V.A.T. and/or currency conversion rates if you're outside the USA.
Hello, that's what I've thought too, but from what I can find, it is $29.99 before tax. So I'm confused why the offer isn't $19.99 before tax, like shown in the advert? Even after entering personal/address details to the checkout page, it recalculates to $0.00 tax. Thanks.
Yes it should be $19.99. Seeing it for $19.99 on our end. Will have the team check it out and be in touch
Hello, has there been any progress with this? I've checked the price again today and still the same issue is occurring where it shows $29.99 instead of the advertized $19.99. Thank you.
Hi SamA10,
Thanks for posting and sorry for the confusion. To clarify: Upgrade prices should be accessible by clicking the specific "Upgrade" button on that pop-up. If you've clicked the main image instead, that could explain why you are seeing a standard price option.
Alternatively, if you've previously registered a prior Fences release with your Stardock account, another way to redeem upgrade discount options from the product page is detailed here:
Please let us know if these suggestions help to clarify and resolve this for you.
Best regards,
Adam McGuinness
Stardock Support Specialist
Hi, working to sort this out.
I’m reading “seeing popup at the end of my trial”
So- That popup should only appear for Fences 5 users.
If you’re using a free trial of Fences 5, then that trial is out of date, as Fences 6 has been available for about 9 months. Unfortunately the $20 offer is meant for upgrading users who already own Fences 5 (hence the popup showing in Fences 5.) So- to make use of the offer, you’ll need to be an existing customer of Fences 5. Please let us know if that’s the case, and as Adam shares, the upgrade link is available on the website for discount purchase.
Hello, thank you both for the replies.
My initial screenshot is still how it appears on my end, and this is after clicking on the $19.99 upgrade button.
I'm currently using Fences 6 but the free trial has expired.
Thank you for clarifying which button you're clicking. While it's unclear exactly what is going on here (I have not been able to reproduce the issue either. We'll have it logged to investigate further), you must have had Fences 5 installed to trigger this pop-up from your screenshot, yes?
Using the same email address you used to activate Fences 5 (or any prior Fences version), are you able to redeem the discount by clicking the Upgrade option from the product webpage linked below? (It would be for the "SINGLE" option as pictured):
If this also isn't working for you, we'll be happy to investigate if there is some account issue. To facilitate this, please submit a support ticket with the following link. Make sure to reference this forum post with your ticket:
Best regards,
Adam McGuinness
Stardock Support Specialist
Hello, I think I see what is happening now. I've only got Fences 6 installed (I've never tried Fences 5) and it pops up with the upgrade offer each time I boot into Windows 11. So, I thought this offer was applicable to those with an expired trial of Fences 6.
I must admit it is disappointing that the pop-up and website doesn't specify the terms and conditions of the offer as this would've saved me from wasting a lot of time trying to achieve the advertized price, and would've saved both of you time from replying to this thread.
Thank you both for your help though.
I am going to send you a DM to try and see what this is sending you so that we can get a proper fix for it.
I’m sorry, but this feels like a highly misleading sales practice on Stardock’s side.
I own a Fences 3 license, which by default included usage on up to five devices. While I understand that Stardock is free to change licensing terms for newer versions, this must be clearly and explicitly communicated in the upgrade path.
After seeing the promotional pop-up and clicking Upgrade, I was redirected to an order page showing a price of $20. My reasonable expectation was that this would be an upgrade of my existing Fences 3 license, preserving its fundamental licensing scope.
Instead, the product being offered is “Fences 6” under different licensing conditions, without any clear notice that:
the number of allowed devices is different,
the original multi-device entitlement is not preserved,
and that this is therefore not an upgrade, but rather a discounted purchase of a new license with materially different terms.
I’m sorry, but this feels like a highly misleading sales practice on Stardock’s side.
I own a Fences 3 license, which by default included usage on up to five devices. While I understand that Stardock is free to change licensing terms for newer versions, this must be clearly and explicitly communicated in the upgrade path.
After seeing the promotional pop-up and clicking Upgrade, I was redirected to an order page showing a price of $20. My reasonable expectation was that this would be an upgrade of my existing Fences 3 license, preserving its fundamental licensing scope.
Instead, the product being offered is “Fences 6” under different licensing conditions, without any clear notice that:
the number of allowed devices is different,
the original multi-device entitlement is not preserved,
and that this is therefore not an upgrade, but rather a discounted purchase of a new license with materially different terms.
Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.
Basj,
Stardock Community Assistant
I would like to echo rmichalov 's concern.
I recently upgraded from Fences 3 to Fences 6 (did not get the upgrade discount) and was very alarmed to see this new practice.
Very disappointed to see that Stardock is going through these anti-consumer practices and punishing their long-time customers.
Feels like a genuine rug-pull.
Hello,
thank you for forwarding this to the Stardock Support Team.
However, it has now been some time without any official response or clarification from Stardock, which is concerning given that this is not a minor technical issue but a question of licensing transparency and fair upgrade practices.
Hi rmichalov,
Hello,
thank you for forwarding this to the Stardock Support Team.
However, it has now been some time without any official response or clarification from Stardock, which is concerning given that this is not a minor technical issue but a question of licensing transparency and fair upgrade practices.
The original post of this thread was a separate issue than what you have described. That issue, where an incorrect pop-up was appearing for a user, has been addressed and answered for that user.
If you are still confused by something else regarding the Fences upgrade process, I encourage you to take a look at our Fences Upgrade FAQ. This guide, which I shared earlier in this thread, specifically covers paths for users' choice of either Single or Multi-Device upgrades.
If you have any other questions or concerns, we welcome you to start a specific new thread to address them. At this time, this thread will be locked.
Best regards,
Adam McGuinness
Stardock Support Specialist
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