Icons are misplaced after reboot

from Stardock Forums

Hello! I am a fairly new user with Fences and everything was working fine until recently. It seems to be that when I reboot my computer, every icon after a certain point, of which I don't know, will be removed from the fences and thrown across my desktop. I've spent a few days browsing the internet for answers, but not many people seem to have the same problem, or fixes worked for them and not for me. I tried to restore snapshots, even made new ones and nothing fixes the issue. I even recently made a new fence to just throw every icon into that wouldn't stay because I figured it could be an issue with older fences, and upon rebooting my computer, the fence was deleted and the icons were thrown around again. It's even stranger, because it is only affecting new icons of the last 2-3 months, besides Google Chrome, which has been there since day one of using Fences. Any and all help is appreciated! 

fences
9,067 views 20 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more details on your system.

  1. Windows 10 or 11? Also need its full version and OS Build number. Please use Winver.exe.
  2. Fences full version number installed.
  3. Do you have OneDrive Desktop sync turn on?

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Windows 10 Version 22H2 (OS Build 19045.6456)

Fences 6

No, I do no have OneDrive Desktop sync turned on since I do not use OneDrive.

Offworld Trading Company
Reply #3 from Stardock Forums Top

First, need to know Groupy get install properly. Please try, uninstall Groupy, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I do not have Groupy installed as I never knew about it until now. Is it required for Fences 6 to run?

Reply #5 from Stardock Forums Top

I am really sorry, I get confused. Please try the same steps, but instead of Groupy, try the same steps for Fences. Do that and report back.

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

I uninstalled Fences 6, rebooted, reinstalled Fences 6, rebooted and the problem is still persisting. 

Reply #7 from Stardock Forums Top

The issue is still continuing to happen. Any word on what the problem could be and a fix for it?

Reply #8 from Stardock Forums Top

Try this, when the issue appear, rearrange all the icons back into their specific Fences and save the layout, give it a specific name. And when the issue reappear. Try do the layout restore using the one you saved, does all the icons return back to their designated Fences. Try that and report back.

Thank you,

Basj,
Stardock Community Assistant

 

 

Reply #9 from Stardock Forums Top

If you are talking about making a backup with the layout, I have already tried this multiple times, it never works. 

Reply #10 from Stardock Forums Top

Great, next, turn on Enable advance logging. Refer screenshot below. Rearrange the icons again. Save again. Reboot again. And see the icons get rearranged itself. Click on Create error report package. Follow the steps mentioned in it to send in the report. Also mentioned this thread so Support or Dev can refer to it. Report here once you have send in the report.

Thank you,

Basj,
Stardock Community Assistant

Reply #12 from Stardock Forums Top

Great, I have forwarded your problem to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

Reply #13 from Stardock Forums Top

Hello again, here a few steps Dev need you to do to help him to look into your issue with more details. While "Enable Advanced logging" still active.

  1. Reset all the icons back into the correct Fences.
  2. Taking a backup before rebooting
  3. Clicking on that backup and renaming it to "before reboot" (there's a Rename link when the backup pulls up)
  4. Taking another backup after rebooting
  5. Renaming that backup to "after reboot"
  6. Send in a new report

Thank you,

Basj,
Stardock Community Assistant

 

Reply #14 from Stardock Forums Top

Alright, I did as requested. There is now an icon missing, but that's no big deal. Hopefully this can be resolved. 

Reply #15 from Stardock Forums Top

Have you send in the newer report?

Thank you,

Basj,
Stardock Community Assistant

Reply #17 from Stardock Forums Top

I've notify Dev on it. Appreciate your feedback and patience.

Thank you,

Basj,
Stardock Community Assistant

Reply #18 from Stardock Forums Top

Hi Gbonne, good news! Not sure how you got into this state, but it seems like a setting "AdjustGroupsForResolution" in your settings got set to 0.

You can resolve this by, on the layout tab, clicking one of the other options ("Preserve my layout...") and then going back to "Store my layout on a per-monitor-configuration basis". Change the setting, then you may need to log off and log back on, but after that, everything should work & save as expected. (If somehow not, please send another log and we'll continue to look, but this looks like it!)

We've also adjusted future copies of the program to look out for this for other users so this doesn't happen again.

Thanks for your patience and please let us know

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Reply #19 from Stardock Forums Top

It worked! I'm not sure how that could have changed either. Apologies for the late reply, I had to send my laptop into a repair shop. I appreciate all of the help and the quick replies! 

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Reply #20 from Stardock Forums Top

Great, glad to hear that.

Thank you,

Basj,
Stardock Community Assistant