Email Adress changed

from Stardock Forums

Dear Service Team

My email adress changed and I havent any access to this account anymore.

My old email adresse was xxxxx

Please use my new email adresse yyyyy and transfer all account informations to it.

If you have any questions, please feel free to contact me by email

Regards

Frank Dietz

Moderator: Please do not post emails as this is a public forums. The Community Support Assistant will be by and will advise you how to change the email associated with your account if you need further help.

 

accounts and activation help
2,118 views 3 replies
Reply #1 from Stardock Forums Top

Hello, 
Sorry to hear you are having issues. Please use this guide on how to change your email address: https://support.stardock.com/space/SHC/1260585015/Changing+your+email+address. Try it and if you still have issue, please report back here. 

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello Basj

Many thanks for your support. Because of a change of my pc I lost my product key.

Can you send me please the product key? 

Regards

Frank

Sins of a Solar Empire II
Reply #3 from Stardock Forums Top

I am sorry, I can not, but, once you get your email changed to the correct email address, you should be able to get to your account product page and get the key yourself. https://store.stardock.com/myaccount/products. 

If that don't work. You can raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant