Multiple subscription reminders and broken links

from Stardock Forums

Something is very wrong with Stardock this morning. I received two reminders that my Object Desktop subscription will be renewed in a few days. I only have one subscription, so this is error #1.

Error #2 is that the "Manage Your Payment Details" link brings you to a page that requests an email address. Entering it spammed me with multiple identical emails with the same useless link. It says "Click here to manage your orders" but instead it just sends another copy of the same message ad nauseum.

accounts and activation help
1,729 views 7 replies
Reply #1 from Stardock Forums Top

Try deleting your browser cache, and cookies for Stardock, and see if this corrects the issue.

Reply #2 from Stardock Forums Top

I'm afraid it's too late for that as I no longer have the email. I'm obsessive about keeping my mailbox empty unless I absolutely need to keep something. Bad in this case, as I didn't mean to delete those notices. *Blush*

Also, my web browser has nothing to do with incoming emails. I don't use a browser to read email. That's what Thunderbird and Outlook are for. Stardock did send two messages a few minutes apart.

Star Control: Origins
Reply #3 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14 

Thanks
Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I'm already done that. The only response was two identical emails a few minutes ago, both claiming that my subscription had been updated. This is far too vague to be helpful, as it doesn't answer my actual question. Why am I receiving two emails for every reply from you, and why does my Stardock app think my subscription is expired, when it's clearly still valid until June 26?

I will not file another ticket. Respond to the original one properly.

Reply #5 from Stardock Forums Top

Hello,
I have forwarded your question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

Hi rassilon,

It appears that the issue has been resolved after your post here.  If an issue remains or if you have other questions, please follow up with your support ticket. (Ref: SSN-88921)

Best regards,

Adam McGuinness
Stardock Customer Support Specialist

Reply #7 from Stardock Forums Top

Thank you. Hopefully it's resolved. I will not know for certain until my subscription renews. You'll hear from me again if I was charged twice.