Account(s) not showing purchases

from Stardock Forums

I've been unable to get assistance to sort out an account problem.  Some purchases have been made without connecting to account, and I cannot manage the software changes and licenses apparently.  I need assistance to consolidate or delete, or something.  No advice for any method related to the website and where to go is necessary.  A few hours of going around in circles, trying private browsers, etc., has not solved the problem.

It would be much easier with a service ticket.  I make purchases for multiple businesses but not in an enterprise environment.

accounts and activation help
687 views 1 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13 

Thanks
Basj,
Stardock Community Assistant