primary pc not connected

from Stardock Forums

I have 2 PC, 3 monitors, 1 wireless keyboard, and a mouse. I was able to connect Multiplity 4 Pro to the secondary, but I am having issues connecting to the primary; it does not recognize it. Here is the thing, I am completely "blank" on computer know-how, so please take extra steps to delineate instructions on what do I need to do. I will send you a new post with a screen snapshot.

1 of 2 multiplicity
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Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you,
Basj,
Stardock Community Assistant.

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Reply #3 from Stardock Forums Top


I have 2 PC, 3 monitors, 1 wireless keyboard, and a mouse. I was able to connect Multiplity 4 Pro to the secondary, but I am having issues connecting to the primary; it does not recognize it.

I think you are confusing how that works and \ or the error you are getting.

A rule: Primary PCs cannot connect to other Primary PCs

Thus, when you say you cant connect to a Primary, what you are really saying is, yes, you can set up the connection to a Secondary, but the Primary is not connecting to it.

This is absolutely where you are going to want to start:

https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101

Let us know.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #4 from Stardock Forums Top

I HAVE TWO MONITORS ON TWO PC'S. JUST INSTALLED STARDOCK UPGRADE ON PRIMARY PC, CAN YOU ASSIST ME, LIVE, WITH DOING SAME WITH OTHER MONITOR 

Reply #5 from Stardock Forums Top

Quoting vdan511, reply 4

I HAVE TWO MONITORS ON TWO PC'S. JUST INSTALLED STARDOCK UPGRADE ON PRIMARY PC, CAN YOU ASSIST ME, LIVE, WITH DOING SAME WITH OTHER MONITOR 

Sorry to read you are having issues.

From the sound of your post, this was working at some point, yes?

Quoting vdan511, reply 4

JUST INSTALLED STARDOCK UPGRADE ON PRIMARY PC

Did you also install on the Secondary PC?

For any connection issues, this article will solve 99% of them

https://support.stardock.com/space/SHC/1287946260/Multiplicity+Connection+issues+101

Sean Drohan
Product Lifecycle Manager

Reply #6 from Stardock Forums Top

What amazes me is that you tech people expect us, regular buyers, to understand all your jargon regarding installation and everything about the product. I am a 72-year-old man, and my knowledge is not as extensive as yours. Please get on the phone or live chat to help me fix this, preferably now

Reply #7 from Stardock Forums Top

Quoting vdan511, reply 6

What amazes me is that you tech people expect us, regular buyers, to understand all your jargon regarding installation and everything about the product. I am a 72-year-old man, and my knowledge is not as extensive as yours. Please get on the phone or live chat to help me fix this, preferably now

Hello,
Sorry to hear you are having issues. Unfortunately, Stardock don't do live support. We do support via forum. It is best for you to get someone near with some technical know how to help.

Thank you,
Basj,
Stardock Community Assistant.

Reply #8 from Stardock Forums Top

Quoting vdan511, reply 6

What amazes me is that you tech people expect us, regular buyers, to understand all your jargon regarding installation and everything about the product. I am a 72-year-old man, and my knowledge is not as extensive as yours. Please get on the phone or live chat to help me fix this, preferably now

I don't see that anything we have asked of you is overly 'technical' - even the link to the article (that I wrote) is written in a way to not make too many assumptions about things.

That said, if you have any trouble with any of it, let us know here and we will assit you.

Sean Drohan
Stardock Product Lifecycle Manager