deskscapes 11.02 freezes video after sleep/resume

from Stardock Forums

Deskscapes 1q.02 running on windows 11 is installed.  I am running a playlist of videos.  The playlist works fine.  The PC sleeps and the video will stutter or freeze completely after resume from sleep.

Moved to Deskscape area.

deskscapes11 stardock software deskscapes
5,516 views 12 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information.

  1. Windows 10 or 11? Also need its full version and OS Build number.
  2. Is this a new issue and it was working before? What changed since the issue appear.

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Windows 11.  It used to work fine say a few months ago.  Too much has changed to pinpoint it.  I would say it started doing this since version 11.

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

Reply #4 from Stardock Forums Top

I have done that multiple times. The problem still happens.

Reply #5 from Stardock Forums Top

Try:

  1. Reinstall Codec
  2. Try changing these video support setting. Please try all 3 available setting and see if any work on your system.

 

Thank you,

Basj,
Stardock Community Assistant

Reply #6 from Stardock Forums Top

I went through that process one more time.  It removed all of my playlists by the way.  I recreated a couple and will see if the problem still happens.

Reply #7 from Stardock Forums Top

The videos do play fine until sleep occurs.  I have not changed many options from the defaults except to mute the sound.

Reply #8 from Stardock Forums Top

So resuming from sleep it is speeding up the video a bit.  I recall it ever acting this way until version 11.  It is definitely effected by windows sleep/resume.  Maybe something for your engineers to look at?  This only happens with video files.  Dream animations are not effected.

Reply #9 from Stardock Forums Top

Have you tried those setting option I mentioned above?

Thank you,

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

Yes except the one related to battery power as this is a desktop.  I can flip those on.  Likely will not change anything.  By the way the same sort of problem does not happen with wallpaper engine using the same videos in a play list.  So I do not think it’s the videos or underlying graphics dngine.

Reply #11 from Stardock Forums Top

I believe, Deskscape do work differently from Wallpaper engine. It just a simple test which should be done to confirm it. Also please look into these settings.

Thank you,

Basj,
Stardock Community Assistant