Tell Wincustomize I amcurrent subscriber !

from Stardock Forums

I was told to Login; Then, had to change Password; Now, Wincustomize says I am NOT a subscriber

I have been Subscriber since 2003 & my current subscription ends August 16, 2025

Please advise Wincustomize !

help
11,455 views 10 replies
Reply #1 from Stardock Forums Top

Best if you raise a Support ticket here:

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14/create/10139

Describe your problem and provide any screenshots, etc. which might help.

You'll receive a ticket number record it and don't write again until you get an answer or your request will be kicked to the end of the queue. Make sure to check your "spam" folder for Support's answer if you don't see it in your "inbox".

Reply #2 from Stardock Forums Top

TY !    i have done so !!!

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top

Quoting okvb, reply 2

TY !    i have done so !!!

Good. Hope this will help you. :thumbsup:  

Reply #4 from Stardock Forums Top

Hey Moderator :

Got 3 text messages telling me "everything was updated";  NO IT WAS NOT !"

Just tried to Login to Wincustomize & it still will NOT let me download !!!!!!!!!!

I think those text messages mean I am being charged for a new Subscription & MY CURRENT SUBSCRIPTION ENDS AUGUST 16, 2025 !!!!!!!!

WTF ???????????????

Reply #5 from Stardock Forums Top

Is there anyway to talk to a PERSON ?

(I have been interested in Stardock, since I attended Gnomedex 2  - aka Geek Wannabee !)

 

Reply #6 from Stardock Forums Top

Quoting okvb, reply 4

Got 3 text messages telling me "everything was updated"; NO IT WAS NOT !"

I don't understand. Support should be answering via email, not text messages. Have you received an answer from Support to your Support ticket?

Reply #7 from WinCustomize Forums Top

Double checked

(1) from Support (I updated my email preferences - Did NOT that I know of)

(9)  from Automation for (?) Jira regarding Subscription (I KNOW I DID NOT Order !)

Wincustomize says I am logged in; I will reboot, try to download Wallpaper, & advise further

Reply #8 from Stardock Forums Top

I CAN NOW Login to & Download from Wincustomize !  TY ! to whoever responsible

Can I safely assume, No Charge(s), since my current Subscription does not end, until 8.16.25 ? 

Reply #9 from Stardock Forums Top

Quoting okvb, reply 8

Can I safely assume, No Charge(s), since my current Subscription does not end, until 8.16.25 ?

The way to find out is to check with your bank/credit card company.

Reply #10 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. If you still have issue, please raise another support ticket. We can not do account issue here in the forum for obvious reason.

Thank you,
Basj,
Stardock Community Assistant.