Right click failure

Hello,
Sorry to hear you are having issues. Please try, uninstall Start11, reboot immediately (important), download latest version available in your account product download page: https://store.stardock.com/myaccount/products. Install it, reboot immediately again. Retest it and report back.

If the issue still there need more information.

1. Windows 11 full version and OS Build number. Please use Winver.exe to get these numbers.
2. Start11 full version number.
3. Do you have any other application that might cause conflict with Start11, such as another Start panel/Taskbar managers or Windows explorer replacement or changes etc.

Thank you,
Basj,
Stardock Community Assistant.

Hi Basj

I have completed the steps above, the problem persist.

Window version: 23H2 (OS Build 22631.5335

Start11 version 2.51

I am also communicating with Logitech, and so far there is no indication that mouse is the issue. 

Please advise,

Jim

If you have Windows Pro, please try Installing Start11 in Sandbox and see if the issue still appear while in it. Refer here: https://support.stardock.com/space/SHC/1416855562/Testing+Start+in+Sandbox. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

I do not have pro

Please try Clean Boot: https://support.stardock.com/space/SHC/1334935592/Start11+Clean+Boot. Do note that Clean Boot need to be done with care. Try it and report back.

Thank you,

Basj,
Stardock Community Assistant

Ok, I performed the task. Here is the results:

Please advise

Here is the results of the above procedure:

C:\WINDOWS\System32\cmd.exe
Stopping Windows Explorer
SUCCESS: The process "explorer.exe" with PID 6276 has been terminated.

Waiting for 0 seconds, press a key to continue
Attempting to start both Start11 and Start10 services, one will fail ...
The service name is invalid.

More help is available by typing NET HELPMSG 2185.

System error 1058 has occurred.

The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Starting explorer ..
All set ...
ks Press any key to continue
Please advise

Jim

Need to know, this is done with a new admin account?

Thank you,

Basj,
Stardock Community Assistant

No, It was done with the admin account on the system. There is only one admin account.

Jim

You need to create a New admin account for the test to work.

Thank you,

Basj,
Stardock Community Assistant

I made a new admin account, but when I try to run the start bat, the computer ask for a password and won't let me type it in; I went to Microsoft win help site, and they gave me 3 methos but each one requires a password. So I am stuck again.

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

You can start \ ensure Start11 has started manually by searching for 'Services' and then going to it in the list

Sean Drohan
Stardock Product Lifecycle Manager

The start11 is running; but I am unable to use the right click button to see the menu on desktop app icons and within the start 11 app icon menu as well.

If you install the Start11 beta from your account page:

https://store.stardock.com/myaccount/products

Reboot... Does it work then?

Sean Drohan
Stardock Product Lifecycle Manager

I installed the beta version. The right click button problem persist. The problem only occurs with app or program icons on the desktop and start11 menu. The right click menu works on files on the desktop. I have updated windows with the repair method that keeps apps and files. It did not fix the issue.

And if you uninstall Start11, reboot, does the problem reproduce or no?

Sean Drohan
Stardock Product Lifecycle Manager

I have not uninstall Start11. However I have discovered that my account is corrupted. I made a new admin account and the right button now works.

Excellent, well, good that it works, anyhow. 

Sean Drohan
Stardock Product Lifecycle Manager

HI,

I really appreciate your efforts. I will be a stardock customer for life