FYI - WinCustomize Galleries "Explore > Customize" Menu does not Work

Since the Crash of '25 - Customize Menu does not Work

FYI

This is not a big issue, but I wanted to report my findings.

In the WinCustomize Galleries, in the Explore Menu, the Customize menu option does not work even though I have a current WC Subscription. This started after the server crash.

   

28,386 views 15 replies
Reply #1 Top

Good catch, pelaird—thank you for sharing this! I’ve shared your report with the right folks to take a closer look. Really appreciate your attention to detail.

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Reply #2 Top

Thank you for getting this to the right person. I have reported this via support email to no avail. :grin:  

Reply #3 Top

Thanks for bringing this to our attention.  The UserLevel data has been corrected and current subscribers should have access to the customize feature now.

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Reply #4 Top

Quoting T-Man, reply 3

Thanks for bringing this to our attention.  The UserLevel data has been corrected and current subscribers should have access to the customize feature now.

Thanks for getting this fixed. The Forums and WC sites have been a lot more stable this week so far. Thanks for all the hard work that has gone into bringing the SD sites back up after the crash. :thumbsup:  :grin:  

Reply #5 Top

Quoting Sarah, reply 1

Good catch, pelaird—thank you for sharing this! I’ve shared your report with the right folks to take a closer look. Really appreciate your attention to detail.

Thanks Sarah for your help in getting this fixed. :thumbsup:  :grin:  

Reply #6 Top

Oh-oh...someone summoned the gods of the underworld into the light of the forums....

Fire and pestilence raineth upon us.... ;)

Reply #7 Top

Hey!  Wait a second there gods of the underworld!

I sacrificed a perfectly good goat for a "Report Spam" button in the Gallery reply boxes!  :sheep:  

 

 

Reply #8 Top

Quoting DrJBHL, reply 7

I sacrificed a perfectly good goat for a "Report Spam" button in the Gallery reply boxes! 

You really do need to RTFM.

Have you tried turning it off and turning it on again?  ;)

Reply #9 Top

Quoting Jafo, reply 8

You really do need to RTFM.

Have you tried turning it off and turning it on again?

What?!  You got an on-off button, and a manual, too?!  #:(  

I want my report spam, FM and on-off buttons, too! (Marky Maypo voice optional ;) )

Reply #10 Top

Gee, I have a subscription already, but when I click on Customize, it wants me to subscribe.

Reply #11 Top

Quoting LightStar, reply 10

Gee, I have a subscription already, but when I click on Customize, it wants me to subscribe.


Are you getting this when you click Customize?

Reply #12 Top

Quoting pelaird, reply 11

Are you getting this when you click Customize?

Yes, that is what I get pelaird.

Reply #13 Top

Quoting LightStar, reply 12

Quoting pelaird,


Are you getting this when you click Customize?

Yes, that is what I get pelaird.

Try deleting your browser cache and or cookies for WC.

Also, try logging out of WC and back in.

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Reply #14 Top

Logging out and back in fixed it pelaird, thanks for the help! :)  

Reply #15 Top

Quoting LightStar, reply 14

Logging out and back in fixed it pelaird, thanks for the help! :)  

Awesome. Hopefully this will help others with this issue.