Reply #1 from Stardock Forums Top

Additionally, I purchased off of the Stardock and have the five packs. All emails used were the same.

 

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Most probably you're having account issue.Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Ashes of the Singularity II