Multiplicity 4 Pro and Passcodes

from Stardock Forums

It seems like there's something off about how 4 checks passcode matches. I can be running along fine but then here comes a reboot for whatever reason and suddenly the computers can't properly connect to each other. I go in and look, both have the same passcodes (that were working moments before) yet they won't connect. I change the passcode to something new and suddenly they can connect. At that point I can even then go back in and change them back to what they were before and they match again.

multiplicity
9,124 views 14 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

This has continued and gotten to the point now that any time one of the computers restarts then I have to change the passcode in order  for them to reconnect with each other properly.

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Reply #3 from Stardock Forums Top

Sorry to hear that, I have forwarded your problem/question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I just noticed a little while ago (after a reboot of the primary) that I could even retype the same passcode, save and then it can connect. So it'd seem that changing it isn't required, it's re-saving it that does the trick.

Reply #6 from Stardock Forums Top

No, I've not messed with any of the beta versions.

Reply #7 from Stardock Forums Top

Updated my PCs this morning to the new Multiplicity version. The problem has not been fixed.

Reply #9 from Stardock Forums Top

Hello,
I have forwarded your problem/question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #10 from Stardock Forums Top

I've been keeping an eye on this thread for months and it's done no good. Those canned responses are really not helpful at all.

Reply #12 from Stardock Forums Top

Hello,
I have forwarded your problem/question again to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience. Thank you.

Basj,
Stardock Community Assistant

Reply #13 from Stardock Forums Top

I gather this worked for some time and all of a sudden stopped - not with an update to MP (perhaps) but with a changed to Windows, yes?

If so, do you have any idea what changed (new AV software for example)?

If you change the passcodes to something extremely basic, 123456789, on each PC, does it then stick?

Sean Drohan
Stardock Product Lifecycle Manager

Reply #14 from Stardock Forums Top

No, it's always been a problem for me on Multiplicity 4 Pro since I installed it back in February. I've run the usual gambit of trouble shooting steps like uninstalling, clearing out all the files, reinstalling, updating (multiple times now through multiple versions). I ran 3 relatively fine for years. And as I've said already in this thread you don't even need to change the passcode. Every time any of the machines reboots, I have to go into Multiplicity on the main and re-save the passcodes of all the connected computers. Multiplicity will even claim that they're connected, but you can NOT access the other machines until you re-save the passcodes.