Wrong monitor background showing in 5.84

What the heck...??? I just installed the 5.85 beta to see if it would fix the problem, restarted my PC, and it is still that way...

If I move a fence to the other monitor, it uses the background of the opposite monitor and visa versa... 

Found a solution to set it back.... Had to go to Personalization > Background Color > More Options > Turn off "Blur Background" > Turn it back on... 

Sounds like a caching issue... Can you guys build in a Troubleshooting option that clears the cached info? 

Also, Darken Titlebars and Outline Fences does nothing... 

UGH!!!!!!! My background changes about every hour.... It just updated and now it is messed up again... Wrong monitor background showing.

Also noticed that Darken and Outline ONLY works when I don't have full transparency on... 

Every time the background changes it messes it up after resetting it... 

Hello,
Sorry to hear you are having issues. Please try purge and reinstall steps as mention here : [Link]. Just make sure to redownload the latest version from your account page. Reboot after the purge. Reinstall and reboot again after the installation. Retest and report back here.

Thank you,
Basj,
Stardock Community Assistant.

That should NOT be a solution to this issue.... I've noticed this before, but it is happening a lot more often now.. 

That steps was suggested to ensure you have a good install, something might happen recently that causing it to happen more often. Once those steps is done, it might not resolved your issue, but at least now, we are sure the apps is on it best possible state, ie freshly installed. Once that is done, we can move on to see if there is other application interfering with Fences in causing the issue.

Also while you at it, please provide more information.

1. Windows full version and OS Build number.
2. Do you have Startdock Deskscape installed or any other wallpaper managers installed in your system?

Thank you,

Basj,
Stardock Community Assistant

I'm a developer myself. I'm telling you that doing that step will probably resolve the issue, but I'm not going to take the time to do that, reinstall, and have to reconfigure all of my settings/layouts... 

I do have another desktop manager installed: DisplayFusion

I'm on Windows 11

It has been happening for MONTHS now, but it got irritating as of recently because I have my screen arranged in a way that I see it more often now. 

Do know that, purge will not removed your saved layout. But, to be sure, you can use this guide to backup your layout snapshots: https://support.stardock.com/space/SHC/1331331082/Backup+and+Restore+the+Layout+of+Fences scroll to the bottom and you should see the location of those saved layouts/snapshots.

Just as a test, please disable displayfusion, reboot and see if the issue still there.

As a developer yourself, I am sure you understand why we need a full version and OS Build number.

Thank you,

Basj,
Stardock Community Assistant

Sorry - meant to add that: 

24H2

26120.2130

I disabled Displayfusion and the problem is still there. 

I gave you the only way to temporarily fix it already. 

If I slide the Transparancy slider AT ALL it will temporarily fix the issue.

Not sure what you mean by monitor line (green line). Are you using something like AMD Eyefinity or Nvidia Surround in your multi display setup? Or something similar that come with your monitor display control setting?

Thank you,

Basj,
Stardock Community Assistant

I have 2 ultrawides stacked. But, when I took that screenshot it was a single image so I was just indicating where the monitor line was at and highlighted the colored portion of the background where the fences were picking up the other desktop. 

You can see that the blue portion matches the shaded blue portion in the fences. 

If I have two different backgrounds - 1 for each monitor - it is easier to see, but I turned off Display Fusion to test that for you and grabbed that image. 

Indeed this sounds like a caching issue. This is Windows itself rotating the wallpaper correct, not some other tool? And confirming that it does work correct when you toggle the blue option off and on until the next change?

Will see if we can get the team to send a build with some extra debug information.

Yup - I can change the slider and it is ok until the next screen change. 

Happy to test it out for you.

* I do have Display Fusion changing the wallpaper, but I turned that off and force changed it and it still happened.

TBH - I think it might be related to the Fenses showing up on the wrong monitor occasionally on a reboot. It still happens even after the latest update. 

Any test without it active at all would be the most informative.  As a developer yourself, I suspect you would agree that eliminating all possible 3rd party contributing factors, especially ones that play in the same space, is prudent. 

An internal build has been produced and is being evaluated.

Thank you for the feedback.

Sean Drohan
Stardock Product Lifecycle Manager

Seems to be a caching issue. Let's give it a test with the new build coming shortly. Agreed that the 3rd party enhancement could be causing issues but tbd. Hopefully the new build will either fix, or provide us some useful logging. We'll show you how to set up that logging once build is ready.

Hi NttR, please give this copy a try:

https://cdn.stardock.us/support/uploads/Fences5_5.8.6.1-j148-Setup.exe

As well, AFTER installing and rebooting, let's turn on advanced logging so that we can capture some extra data. To do that, check this menu item from the troubleshooting menu and log off / log on (or reboot). Fences will start to log some extra operational data that will give us insights. If the problem continues to occur, let it occur a couple of times and then after one of the occurances use the "Create error report package" option to pack it up and upload the the page that it opens. Hopefully the issue resolves with this update, but if not, hopefully that data gives us some insight. Thank you!

Apparently, you have selective reading abilities, too... Get out of here, Troll. We're actually communicating and working on this. No need to be flippant. 

It seems to have fixed the issue, but it still acts weird. I see the background change randomly and then switchs back to the correct one so it doesn't get stuck at least.

I uploaded the document