Epic Game Ownership is unknown error. I have it on steam.

from Sins2 Forums

The game worked for the first 2 hours.
I alt tabbed and changed some radeon adrenaline settings(mostly turned off extended vsync it caused weird stutter). After that the game hard crashed my pc.
I always get this error since then. No matter what I do. I did the usual: reinstall,verifiy files,changed document files,reinstalled driver etc. Nothing works.
It is pc specific. The game works on my older computer.
Any help would be appreciated.

sins ii bug reports
2,066 views 3 replies
Reply #1 from Sins2 Forums Top

Exact same situation .... 
"Epic Game Ownership is unknown"

while i run it on steam 

 

here the log:

[16:52:57.1212200][ 19296][                 log_file] Opened log file. path='C:\Users\alex_\AppData\Local\sins2\logs\sins2_log_10740.txt'. Will be 'C:\Users\alex_\AppData\Local\sins2\logs\sins2_log_180_[2024-08-23][16-52-57]_10740.txt' on exit.

[16:52:57.1212828][ 19296][                 log_file] Version = 28.3.0 (180)

[16:52:57.1212884][ 19296][                     main] Running with command line 'I:\STEAM\steamapps\common\Sins2\sins2.exe'

[16:52:57.1213566][ 19296][                      app] found crash guard 'C:\Users\alex_\AppData\Local\sins2\crash_guard' already exists!

[16:52:57.1215816][ 19296][       setting_repository] Loading settings from 'C:\Users\alex_\AppData\Local\sins2\settings\settings.json

[16:52:57.1221985][ 19296][       setting_repository] Loading setting-versions from 'C:\Users\alex_\AppData\Local\sins2\settings\settings.versions.json

[16:52:57.1227977][ 19296][                      app] cloud_server_build_alias_id = 174a200b-34c2-44a4-8b5b-78b89a422f38

[16:52:57.1228093][ 19296][                      app] cloud_server_sandbox = release_28_3.AMD64

[16:52:57.1254495][ 19296][   d3d11_rendering_system] WM_SIZE. wparam=SIZE_RESTORED

[16:52:57.1359570][ 19296][           modding_system] Setup modding. base_resource_provider=[I:\STEAM\steamapps\common\Sins2] , user_path=C:\Users\alex_\AppData\Local\sins2 , user_name=alex_ , language_code=en , startup_crash_detected=true

[16:52:57.1359922][ 19296][    local_filesystem_mods] Setup local filesystem mods. root_path='C:\Users\alex_\AppData\Local\sins2\mods'

[16:52:57.1418330][ 19296][modio_modding_service_provider] [Info][Core] Initializing mod.io services

[16:52:57.1418609][ 19296][modio_modding_service_provider] [Info][File] Initialized File Service

[16:52:57.1418661][ 19296][modio_modding_service_provider] [Info][File] Overriding RootLocalStoragePath to C:/Users/Public/mod.io/

[16:52:57.1418703][ 19296][modio_modding_service_provider] [Info][Http] Initialized Http Service

[16:52:57.1418742][ 19296][modio_modding_service_provider] [Info][User] User data file not found. Initializing to default state

[16:52:57.1418780][ 19296][modio_modding_service_provider] [Info][User] Initialized User Data service

[16:52:57.1619156][ 19296][modio_modding_service_provider] [modio] on_initialize_complete : L op ration a r ussi.

[16:52:57.1619560][ 19296][modio_modding_service_provider] [modio] enable_mod_management : L op ration a r ussi.

[16:52:57.1626570][ 19296][modio_modding_service_provider] [Info][Core] mod.io service initialization complete

[16:52:57.1776444][ 19296][           modding_system] startup crash detected so overwriting enabled mods with empty

[16:52:57.1779202][ 19296][           modding_system] Saving enabled mods to 'C:\Users\alex_\AppData\Local\sins2\settings\.enabled_mods'

[16:52:57.1796389][ 19296][           modding_system] Syncing resource providers to enabled mods...

[16:52:57.1796599][ 19296][           modding_system] Base  = [I:\STEAM\steamapps\common\Sins2]

[16:52:57.1796664][ 19296][          resource_system] Set resource providers : [I:\STEAM\steamapps\common\Sins2]

[16:52:57.1796949][ 19296][   localized_text_factory] Loading localized_text 'I:\STEAM\steamapps\common\Sins2\localized_text\en.localized_text'

[16:52:57.2064932][ 19296][eos_online_service_provider] eos_online_service_provider.setup. user_path=C:\Users\alex_\AppData\Local\sins2

[16:52:57.2119817][ 19296][eos_online_service_provider] Creating platform. product_id=2436d0ec24e044f896f277cdd635822c , sandbox_id=24285307a56445f1bc5d546df7af3025

[16:52:57.2120269][ 19296][eos_online_service_provider] [LogEOS] [Boot] EOSSDK Version 1.15.3-21924193 booting at 2024-08-23T16:52:57.211Z using C

[16:52:57.2123959][ 19296][eos_online_service_provider] [LogEOS] [Boot] EOSSDK Platform Properties [OS=Windows/10.0.22621.4163.64bit, ClientId=xyza7891PK9dy10EgDaDs8j0QS6FKlCL, ProductId=2436d0ec24e044f896f277cdd635822c, SandboxId=24285307a56445f1bc5d546df7af3025, DeploymentId=6a84be7cac2a411babef8aed08ea30f6, ProductName=serval, ProductVersion=1, IsServer=false, Flags=DisableOverlay]

[16:52:57.2124959][ 19296][eos_online_service_provider] [LogEOSAnalytics] Start Session (User: ...)

[16:52:57.2128049][ 19296][eos_online_service_provider] [LogEOSOverlay] Overlay will not load, because it was explicitly disabled when creating the platform

[16:52:57.2128521][ 19296][eos_online_service_provider] [LogEOSAuth] WARNING: FAccountPortalBrowserManager::Init: Failed to register overlay: EOS_NotConfigured

[16:52:57.2178168][ 19296][eos_online_service_provider] [LogEOSAntiCheat] [AntiCheatClient] Anti-cheat client not available. Verify that the game was started using the anti-cheat bootstrapper if you intend to use it.

[16:52:57.2563920][ 19296][   d3d11_rendering_system] D3D11CreateDevice succeeded. feature_level=D3D_FEATURE_LEVEL_11_1 , adapter=AMD Radeon RX 6700

[16:52:57.2587264][ 19296][   d3d11_rendering_system] Create swap chain succeeded. width=1920 height=1080

[16:52:57.2753458][ 19296][         steam_networking] Initialized low level socket/threading support.

[16:52:57.3465677][ 19296][        fmod_sound_system] FMOD Initialized. Version=131073 Driver=Casque (2- Arctis Pro Wireless Game) : systemrate=48000 , speakermode=stereo (2)

[16:52:57.3466211][ 19296][              dpi_manager] DPI initialized. desired={ 72 (75%) } , actual={ 72 (75%) }

[16:52:57.3466301][ 19296][                   window] Refreshing window areas (dpi changed) : root

[16:52:57.3855729][ 19296][game_input_action_manager] Reset all input mappings to default!

[16:52:57.3858922][ 19296][game_input_action_manager] Loading input bindings from 'C:\Users\alex_\AppData\Local\sins2\settings\input_bindings.json'

[16:52:57.7563086][ 19296][    lobby_options_manager] Loading lobby options from 'C:\Users\alex_\AppData\Local\sins2\settings\last_used_single_player_options.lobby_options'

[16:52:57.7566077][ 19296][    lobby_options_manager] Loading lobby options from 'C:\Users\alex_\AppData\Local\sins2\settings\last_used_multi_player_options.lobby_options'

[16:52:58.1176336][ 19296][                   window] Refreshing window areas (sync_to_mod_count) : root.front_end.front_end_view_container_window.front_end_modding_window.view_windows_panel.browse_local_filesystem_window.mods_list_box

[16:52:58.1176635][ 19296][                   window] Refreshing window areas (sync_to_mod_count) : root.front_end.front_end_view_container_window.front_end_modding_window.view_windows_panel.browse_service_provider_window.mods_list_box

[16:52:58.1176698][ 19296][                   window] Refreshing window areas (sync_to_mod_count) : root.front_end.front_end_view_container_window.front_end_modding_window.view_windows_panel.front_end_modding_manage_window.front_end_modding_manage_mod_list_box

[16:52:58.1182837][ 19296][eos_online_service_provider] Epic Game Ownership is unknown. You must start the game when connected to Epic at least once before playing offline. If you believe that you have received this message in error, please view our troubleshooting guide. If the problem persists, please visit our support forums.

 

 

 

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Reply #3 from Sins2 Forums Top

Yeah, same problem
Worked fine for the past week or so, tried subcribing to a new mod ingame couple of hours earlier today, immediate CTD.
Trying to go through the launcher just CTDs before intro without an error message, though the log acknowledges the crash with the fallowing
[12:02:56.1829661][  8788][           modding_system] startup crash detected 
Trying to start directly from . exe also CTDs but produces the error message and at the bottom of the log the fallowing, as demonstrated by PiChoN above
[11:59:55.5420702][ 12692][eos_online_service_provider] Epic Game Ownership is unknown. You must start the game when connected to Epic at least once before playing offline. If you believe that you have received this message in error, please view our troubleshooting guide. If the problem persists, please visit our support forums.