Stardock Forums
Cannot pair Multiplicity with new computer. I deleted Multiplicity from old computer but I still cannot pair with new computer. I am able to use Multiplicity because of the free trial period for new computer. Help please!
Hello,
Sorry to hear you are having issues. Please refer to this guides: https://support.stardock.com/space/SHC/1346601075/Multiplicity+Connection+Issues. Try those and report back.
Thank you.
Basj,
Stardock Community Assistant.
Can you PLEASE help me????????? I cannot get it to work. Your link did NOT have the information I need to get this thing to work!
You might need to deactivate the software on your old computer.
https://support.stardock.com/space/SHC/1260585049/How+to+deactivate+Stardock+products
I think I got it to work. Now I keep losing the connection on secondary machine because not responding in time...and I cannot see my mouse on second computer. I did all your tricks & I opened up the firewall on both machines. I am about to lose my mind.
I give up. I spent 5 hours this morning trying to get this to work correctly. I give up! I tried everything and you won't help me! I'm now looking at other alternatives like ShareMouse.
I wish I could get someone to help me & explain why all of a sudden I keep losing connections on secondary machine. I wasted the entire day on this instead of doing real work. I did EVERYTHING. I see I am not the only one having this problem and I did not find a coherent solution anywhere. All you do is give people links to articles but no solution.
Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.
Basj,
Stardock Community Assistant
After spending almost 12 full hours on it today, I think I finally fixed it. I just reinstalled the pgm a few minutes ago & so far, it appears to be working. I'm not sure exactly how I did it, but I did (I think). I do know that none of your tips worked. I stripped Multiplicity out of the registries on both computers. I did multiple reg & clean repairs. I did scannow, DISM.exe & chkdsk multiple times. I was 5 minutes away from doing clean reinstalls of Windows 11 on both computers when, whatever I did, appears to have finally worked. If I am wrong & the problem returns, I'll let you know.
Since it's working now and MP did not change, something else did and we are glad for that.
While I understand very well how frustrating these issues can be, support takes time and people from Stardock were quick to offer assistance and we would have continued to do so for the duration of your issue.
Again, very pleased to read it is now working for you, beatlesjunky.
Sean Drohan
Stardock Product Lifecycle Manager
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