Images upside down or rotated

from Stardock Forums

Windows 11, 3 monitors.  When I look at the images via explorer.  All look good.  When I look at the images in the playlist.  All look good.  When they show up on my screen.  The same few images are either rotated 90' or flipped upside down.  I tried manually removing the images from the playlist.  Rotating the image that is "right side up" to be "upside down" which would change it possibly in deskscapes to right side up... Then re-added the images to the playlist.  Still has them the wrong direction.  

How the heck can I fix this?  Just looking for a good slideshow image desktop app since windows 11 is bugged out and forgets the "slideshow" setting constantly.  

 

deskscapes
24,067 views 15 replies
Reply #1 from Stardock Forums Top

In addition.  When I look at the images in Deskscapes 11 they are correctly positioned.  But when they apply, many are sideways or upside down.  I have tried in settings, settings, defaults, changing default background position and "FIT" seems to do the best but still has the issue.  All selections have the same issue.  

Reply #2 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need more information on your system.

  1. Windows 11 full version and OS Build number. Please use Winver.exe to get it.
  2. Deskscapes version.
  3. Need to know more on details on your 3 monitors.
    1. Resolution.
    2. Windows scale applied (100%, 150% etc)
    3. All set to Landscape Orientation?
    4. Connection type (HDMI, DP, etc)
  4. Is the issue the same on all 3 monitors?
  5. Is the issue happen with specific wallpaper or all wallpapers?
  6. Do you the same issue while you apply the same Wallpaper using Windows default Background setting?
  7. Screenshot of the issue would help us understand the issue.

Thank you.
Basj,
Stardock Community Assistant.

Elemental: Reforged
Reply #3 from Stardock Forums Top

Hello, 

Thanks for your help.  Here is all the info.  

  1. 23H2 22631.3737
  2. 11.02
  3. Monitors A, B, C
    1. A - 1920 x 1080 B - 1080 x 1920(portrait)  C - 1920 x 1080
    2. A, B, C -  100%
    3. A, C - Landscape - B, Portrait?
    4. A - DP   B & C - HDMI
  4. Same on all three monitors.
  5. Yes only happens on specific images, not all.  As mentioned, I've tried rotating the actual image itself in an image editor.  Does not help.  
  6. No.
  7. I don't think a screen shot is going to help.  It's an image.  Rotated or flipped.  I'll include a couple anyway.  

    First image - Upside down



    Second image - Windows Explorer and Deskscapes showing right side up. 

Reply #4 from Stardock Forums Top

Hello,
Thanks for that information. Is it possible if you can share the link of one of those picture that you're having issue with if it is publicly available. Or, if it personal. try cover it up where ever you wish, as long as it still having the issue and share it. I need it to test it on my system. And as a test on your side, just a fast one, set all monitor to landscape mode and apply that picture again. Does it show up correctly?

Thank you.
Basj,
Stardock Community Assistant.

Reply #6 from Stardock Forums Top

Congratulation on the new baby. But, I get access denied on those images. Might need to set it public.

Thank you,

Basj,
Stardock Community Assistant

Reply #8 from Stardock Forums Top

I downloaded the pic of the two people with drinks and it did indeed display upside down. I then opened it in Photoshop and changed the image size from 4032 x 3024 to 3840 x 2160 and saved it. This image then displayed right side up in DeskScapes. So, to test this theory, I opened a pic I had in Photoshop and saved it at 4032 x 3024 and it displayed right side up in DeskScapes.

Based on this info, I'm guessing there is something in the Meta data that forces it to display upside down. I have had this issue before with photos taken with my iPhone in landscape with the phone upside down.

If you have an image editing app, I think if you open it, make a change, and then save it, it will display correctly. The Microsoft Photos app will work. You will have to make some kind of change to it (like a small crop) and then save as. I tested this with MS Photos and it does work.

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Reply #9 from Stardock Forums Top

Ok I’ll give it a shot in the morning and report back.  

Reply #10 from Stardock Forums Top

Edited every image, resaved them and they all work now.  Very odd that all other applications had no issue displaying them appropriately.  Either way nice to see it working before my trial ended.  Likely a purchase now.  Too bad I'll have to stay on top of it when adding new images.  

Thanks for your help!!!

Reply #11 from Stardock Forums Top

I tested taking photos with my iPhone and my theory was correct.

If the photo is taken with the phone upside down (lenses down and on right side) the photo will appear upside down in DeskScapes.

However, if the phone is right side up (lenses up and on the left side) the photo will appear correctly in DeskScapes.

Just make sure you have your phone right side up when you are taking landscape photos.

Reply #12 from Stardock Forums Top

My guess is that Deskscape does not read the rotation metadata and causing issue. There is another similar issue on video appear not correctly on vertical orientation video on portrait orientation monitor: ref: https://forums.stardock.com/507860. (Deskscape11 issue start on Reply#4)

I have forwarded this issue to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Thank you.

Basj,
Stardock Community Assistant

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Reply #13 from Stardock Forums Top

Chiming in here because I'm having the same issue. The problem I'm having with the solution you propose to the orientation issue ("Just make sure you have your phone right side up when you are taking landscape photos" or manually fixing each one that is having the problem with an edit) 

This is an unrealistic solution depending on the scope. I have hundreds of photos that I wish to have in the background image rotation, possibly more than a thousand. For me to invest the dozens of hours it would take to go back and make manual edits to what will likely be 200 or 300 of those images is too much to ask of the customer, as opposed to Stardock making some sort of fix to the software's ability to read the orientation correctly — how it appears on my computer desktop.  And this particular feature is the primary reason I made the Deskscape purchase, so it makes the software essentially worth very little if the only solution for using that feature is to add several hours of labor on my part to make my photos work for this one piece of software when every other piece of software I use has no problem getting the orientation correctly. See what I'm saying? 

Also, I question the proposed diagnosis, that it's caused by the camera being held upside down. While there are times I have had to do that because of the unique situation, that amounts to likely less than 10 of the thousands of photos I have taken, and yet this issue arises on what I would estimate to be 20% of all the photos that I put into the background photo slideshow 

Reply #14 from Stardock Forums Top

@rmox2000

There are a lot of third-party apps that allow you to change the rotation metadata in a batch process. Just do a search on the internet, and you will find several.

...and yes, it would be helpful if this irregularity was fixed in the next release of DeskScapes. Basj has forwarded this issue to the Dev's for review and possible inclusion in DeskScapes, however, it's been at least a year since this program has been updated.

Reply #15 from Stardock Forums Top

As I mentioned above, I have forward the issue to support. And I believe the suggested method is just a workaround, hopefully Support or Dev will come up with a better solutions.

Thank you,

Basj,
Stardock Community Assistant