FastSpring makes impossible to purchase Stardock products

from Stardock Forums

To whom it may concern at Stardock:

I tried to respond to your recent discount offer: "Limited Time Offer: Save 25% on Start11 v2 for Multi-Devices!"

Unfortunately, I discovered it is virtually impossible to purchase your software via FastSpring payment processor.

When I attempted to place an order, I got this massage:  "We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance."

I tried everything I could think of to correct this problem - multiple Win10 and Win11 PCs, multiple browsers, disabled VPN, disabled browser extensions, disabled ad-blocker, alternate email address, etc, etc. Nothing worked and I wasted at least an hour before giving up.

I have no idea if other potential customers have encountered this problem - but if so, you are losing potential customers and revenue.

I contacted FastSpring and received this reply: "We appreciate your recent attempt to place an order with us. However, I regret to inform you that we are unable to accept your order at this time. Please try again with an alternate payment method. Let us know if that attempt is unsuccessful. We understand this situation may be inconvenient, and we sincerely apologize for any frustration it may cause." I did "try again" many times.

I am very disappointed that I cannot purchase your software. Hopefully, you will soon have this resolved and I suggest you find another payment processing provider. Meantime, I will look elsewhere for my software needs.

fastspring payment accounts and activation help
2,605 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. I heard FastSpring has some high volume issue. Please raise support ticket using the link below, use "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

I believe Support will contact FastSpring and somehow help with your issue. But, might need some wait time since its already weekend now.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/13

Thanks
Basj,
Stardock Community Assistant

Reply #2 from Stardock Forums Top

I have been struggling with this same issue for the last month now as well.  I had to move heaven and earth to make my last purchase.  And now I've been trying to purchase Fences for the past week with the same message from ALL payment methods.  I've tried CC, PayPal, Amazon, multiple different CC's, debit cards....  It's something with FastSpring....  PLEASE help me purchase this software.  I have tried without firewalls, disabled A/V.  using a cell phone with cell data, work computers.  EVERYTHING all results with the same message as O.P....

What is our solution to make purchases?  Is there a backup place we can purchase from or?

I would appreciate help with this also.

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Reply #3 from Stardock Forums Top

Quoting zerokrewl, reply 2

I have been struggling with this same issue for the last month now as well.  I had to move heaven and earth to make my last purchase.  And now I've been trying to purchase Fences for the past week with the same message from ALL payment methods.  I've tried CC, PayPal, Amazon, multiple different CC's, debit cards....  It's something with FastSpring....  PLEASE help me purchase this software.  I have tried without firewalls, disabled A/V.  using a cell phone with cell data, work computers.  EVERYTHING all results with the same message as O.P....

What is our solution to make purchases?  Is there a backup place we can purchase from or?

I would appreciate help with this also.

Hello,
Sorry to hear you are having issues. Please raise support ticket as I mentioned in my first reply. Follow the link. Support will help you from there.

Thank you.
Basj,
Stardock Community Assistant.