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Recent Documents doesnt work on Start 11 v2

start 11 automaticdetinations glitch fault error windows10 start menu products
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Mr-Spex
basj
Join Date 03/2001
+1790 sdemployee
Reply #26 January 22, 2026 9:38:28 PM
from Stardock ForumsStardock Forums

Quoting Wasim Barri,
reply 25

I have the exact same problem and have read this thread twice. I do have an automatic destinations folder, rebooted etc . This is clearly a known problem. Is there a fix? (I'm on start 2.56 and Windows 11 25H2)

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Quoting Wasim Barri,
reply 25

Also as a side note ..... I'm using my other account to login into this forum to find a fix for this. The account I used originally to purchase Start11, I can't use because its asking for a verification code but not sending me one by my main email account. I've tried 5 times

Most probably, you need to merge your old account with your new one. Please use this guide to merge them. https://support.stardock.com/space/SHC/1260290067/Merging+two+accounts 

Thank you.

Basj,
Stardock Community Assistant

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Mr-Spex
Wasim Barri
Join Date 01/2026
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Reply #27 January 22, 2026 10:01:51 PM
from Stardock ForumsStardock Forums

That merge didn't work. It said it would send 2 emails, one to each account but this time it didn't send an email to my 2nd account but strangely it sent one to my main account but it still wont send a verification code to that account. I want to use my main account as this was used to obtain my registration key. Very frustrating

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Mr-Spex
basj
Join Date 03/2001
+1790 sdemployee
Reply #28 January 22, 2026 10:06:30 PM
from Stardock ForumsStardock Forums

Quoting Wasim Barri,
reply 27

That merge didn't work. It said it would send 2 emails, one to each account but this time it didn't send an email to my 2nd account but strangely it sent one to my main account but it still wont send a verification code to that account. I want to use my main account as this was used to obtain my registration key. Very frustrating

Hello,
Please raise support ticket using the link below, use the "Ask a Question" option. Include all information details. Remember to record down the ticket number for future reference if needed. Do not raise multiple ticket, that will make your ticket back to the end of the line. Send once and wait. Ticket will be answer by the order they send in.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14 

Thanks
Basj,
Stardock Community Assistant

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Mr-Spex
jbarr3
Join Date 11/2012
+1
Reply #29 January 27, 2026 5:33:14 PM
from Stardock ForumsStardock Forums

Quoting basj,
reply 26

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Any progress on this bug? 

 
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Mr-Spex
thomas-k
Join Date 09/2012
+12
Reply #30 January 28, 2026 8:59:11 AM
from Stardock ForumsStardock Forums

Quoting jbarr3,
reply 29




Any progress on this bug? 

It's really annoying that the bug is still there. I described above how you can fix the error manually. Have you tried that?

The ini file is usually hidden, which is why you have to change the Explorer settings to make it visible. Strangely enough, this doesn't work for me in Windows 11.

I've been using Total Commander for many years, which allows you to display hidden and system files by default.

You can also open and edit the “desktop.ini” file directly.

C:\Users\[Username]\AppData\Roaming\Microsoft\Windows\Recent\desktop.ini

Once you have changed and saved the “desktop.ini” file, you must restart “explorer.exe” for the changes to take effect. 



Here is the content of “desktop.ini” again:

Code: c++
  1. [.ShellClassInfo]
  2. LocalizedResourceName=@%SystemRoot%\system32\shell32.dll,-21797
  3. InfoTip=@shell32,dll,-12692
  4. IconResource=%SystemRoot%\system32\imageres.dll,-117
  5. CLSID={0C39A5CF-1A7A-40C8-BA74-8900E6DF5FCD}

The essential line is the one with CLSID.

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Mr-Spex
jbarr3
Join Date 11/2012
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Reply #31 January 29, 2026 2:59:43 AM
from Stardock ForumsStardock Forums

I'm using Directory Opus (hidden files are turned on) and I did see that ini file and mine was the same as yours but for some reason I can't see it all. So I copied your file into that directory and now there is no error but that group (recent documents) has gone from Start 11

 

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Mr-Spex
jbarr3
Join Date 11/2012
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Reply #32 January 29, 2026 3:45:10 AM
from Stardock ForumsStardock Forums

Actually I rebooted. Created a test doc in Word and look what happened! I can't believe it. Thanks for your persistence and the huge amount of time you took doing trial and error experiments. I think Stardock should pay you royalties. I equally can't believe that they couldn't help us and it took your efforts to solve this. The reason the group didn't show was I didn't have a recent document. I'm surprised that the desktop.ini file is hidden again despite having hidden files turned on. Anyway a happy ending!

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Mr-Spex
thomas-k
Join Date 09/2012
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Reply #33 January 29, 2026 9:54:58 AM
from Stardock ForumsStardock Forums

I'm glad I could help you.

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