Crappy support

from Stardock Forums

I have questions about the software and there is no way to contact support by phone or email. This is crap.  I work in support and I know how this should be done, and a lot of other companies do too.  As such, I am no longer going to use Stardock products and will never buy any in the future.  I am sure this message will be ignored which illustrates the problem with Stardock.

Fred E.

stardock software
4,760 views 4 replies
Reply #1 from Stardock Forums Top

We'd like to try to help you, but have no idea what the problem/question regarding the software is as you haven't posted it.

Stardock's support system starts at the forum level, as many questions can be answered before involving support itself. So please post your question/s and we'll try to help.

Offworld Trading Company
Reply #3 from Stardock Forums Top


I have questions about the software and there is no way to contact support by phone or email. This is crap.  I work in support and I know how this should be done, and a lot of other companies do too.  As such, I am no longer going to use Stardock products and will never buy any in the future.  I am sure this message will be ignored which illustrates the problem with Stardock.

Fred E.

Three people, including a lead developer, brought this to my attention, Fred, before I had the chance to see it myself.  I say this to illustrate exactly what is detailed in any direct phone call or product usage question submitted via ticket - that, without exception, the forums are the best, most efficient, method to help both individuals and the masses for all time.  Once you detail what exactly your issue is (the beginning), will have a middle (working your issue) and an end (the solution). 

We encourage you to see this in action by detailing what your issues are supported with ways to reproduce the issue and copy \ pasted screenshots or links to video.

Sean Drohan
Stardock Product Lifecycle Manager

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Reply #4 from Stardock Forums Top

My experience with support for StarDock software products has been excellent. It's better than any phone or email support because you have multiple experienced users trying to help you, and followed up by the development team if users are not able to help.

My experience with email and phone support by most (not all) other software companies has been dismal. You are stuck with one person working from a script without the best knowledge of the software. Usually not much help at all.

As everyone above has said, if you would explain your issue, just as you would in an email, include screenshots or a video to illustrate your problem, I'm sure someone would be able to help you resolve your problem(s).