groupy breaking fresh windows installs

from Stardock Forums

i am trying to install groupy on my new laptop with a fresh windows install, when I do it installs and explorer never reopen, and explorer refuses to run.

when I uninstall groupy alls well again.  This can be repeated after another fresh install to try again, happens every time.

runs fine on my last laptop on same network

happy to do it again and include logs, but im unsure if i can get to them after i have to uninstall groupy

 

 

-win11 22621.3007 i7-1360p 48gb ram (lenovo 21HGS4HY00)

-app never worked on this machine (this is a fresh out of box windows install)

-no errors, just explorer refusing to run (windows sfc/dism/chkdsk all report no issues)

-windows and lenovo updates are all installed and up to date

 

_____random event log errors

groupyconfig.exe event 1000, application error

explorer.exe event 1000, application error

SdDisplay.exe event 1026 & event 100

 

groupy
6,310 views 10 replies
Reply #1 from Stardock Forums Top

What version of Groupy are you installing?

Yours is the first report I am aware of.

Reply #2 from Stardock Forums Top

i have both groupy as well as groupy 2 - both do the same thing (both fresh downloads from my account page on stardock downloads)

Any ideas? what do you need to see to help?

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Is there anyone that can help me here?  Ideas? inquiries? Things to look for or check?

I am a paid customer and i have been without use of the software for a few days. :/

Hoping its something simple that im overlooking

Reply #5 from Stardock Forums Top

no im not installing both at the same time, i have tried both independently of each other, on a fresh windows install.

After groupy installs and gets to installing services and kills explorer i have no ability to navigate no matter how long i wait.  I have had this happen on other systems but i usually just manually run explorer once and carry on (or reboot). 

This machine my only option is to go to task manager  and "run new task" and open revo uninstaller to uninstall groupy.  Even if I reboot before uninstalling i have no explorer.

I tried the purge, it errored saying it couldnt find the uninstaller.

 

edit: new comments and trying to clean up thoughts

Reply #6 from Stardock Forums Top

some ideas from stardock support would be appreciated.  What can I supply to get some insight as to why this might be happening.

Reply #8 from Stardock Forums Top

i am trying to install groupy on my new laptop with a fresh windows install

Are you trying to install Groupy 2 on a 'new pc' that has an ARM processor?

If so, that is most certainly the issue.

Sean Drohan
Stardock Product Lifecycle Manager

Reply #9 from Stardock Forums Top

I will try the clean boot but its a fresh windows install. might just do another full windows reset and try yet again.

and no its not an ARM CPU.  its 13th Gen Intel Core i7-1360P

-win11 22621.3007 i7-1360p 48gb ram (lenovo 21HGS4HY00)

-app never worked on this machine (this is a fresh out of box windows install)

-no errors, just explorer refusing to run (windows sfc/dism/chkdsk all report no issues)

-windows and lenovo updates are all installed and up to date

 

 

 

Reply #10 from Stardock Forums Top

Just to confirm, when you said explorer.exe can not run. Meaning the Windows File explorer will not open or the entire Explorer.exe not running. If Explorer.exe can not run, lot of other things will also not work like your taskbar and start panel also will not show up.

Thank you,

Basj,
Stardock Community Assistant