Fence 5 unusable (bug)

from Stardock Forums

Fence 5 is unusable. How can they put that on market and not have tested it ?

I got 3x 1920x1080 screen with an nVidia Geforce 4060

randomly on reboot, my left screen is OK, my main (mid) screen is EMPTY (no fence) and my Right screen got the fence of my Main screen.

then, if I move the fence from right screen back to main (mid) screen and I RECREATE the fence of right screen, when I'll reboot back I'll get TWICE FENCE overlayed over each other on right screen.

Furthermore, if I don't recreate theses fences, I can reboot 10 times, they will not come back.

Also, the SNAPSHOT in fence 5 is broken, there is NO PICTURE of the snapshot and we're navigating blind to know wich fence configuration we want.

and if I restore a fence with 3 screen, it still doesn't bring back the now "invisible" fence on the right screen.

I have been waiting WEEKS for an update, thinking that a bug like that wouldn't go unnoticed.

but now I'm tired and I'm uninstalling.

 

fences
12,835 views 4 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Have you tried the latest version Fences 5.01? From here: https://store.stardock.com/myaccount/products

Thanks
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Yes, I was on 5.01 when I wrote in the forum about the bug.

I also asked Stardock to refund my subscription of Object Desktop (57$) because I don't want to pay for a defective software.

I offered (instead of money refund) to give me a permanent licence of Fence 4 (43$), I'm awaiting your answer, been 3 days.

But... you'll be happy to know that I diagnosed the problem. I found the bug (not the solution though)

It appear that Fence is not detecting Monitor correctly and Assign random number to each monitor depending on the order they are detected.

Meaning, I have 4 screen, let's call them Left, Main, Right, virtual

Monitor are detected in this order by Windows: 1,2,3,4

I got no Fence on monitor 4 (virtual) but for some reason, sometime, Fence detect monitor 4 before monitor 2 (main)

Consequentely, everything on Monitor 2 (main) go on Monitor 3 (right) and everything on Monitor 3 go on Monitor 4 (virtual)

Since I don't have a Physical screen for monitor 4, I thought my Fence just were invisible.

By uninstalling Fence 5 and re-installing Fence 4, I found out about the monitor ordering issue.

strangely, Fence 4 doesn't have the problem but the snapshot taken by Fence 5 lead Fence 4 to confuse thing a bit because the backup snapshot are not "ordered" properly.

I have unplugged monitor 4 (virtual)

erased all snapshot, 

take a new one, 

re-plug monitor 4 and reboot a couple of time and the issue didn't come back.

I never had this problem before installing Fence 5

Hope thoses information could be usefull for fixing your product.

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

I want to thanks StarDock for their swift action here.

I received a full refund the same day of my post and then, they "seem" to have fixed the problem.

I went from 5.01 to 5.04 (3 updates inside a week, I think developper got busy on that bug !)

so I bought back a permanent licence of Fence 5.

So far so good.

First bug, Screnshot thumbnail are back, 

second bug, Screen ordering on reboot. I'm guessing my complete description from a developer (myself) point of vue helped nailed that one.

I rebooted 5 times already and the settings seem to hold now. THANKS A LOT.

I'm not sure what are the difference between Fence 4 and 5, I'm not sure if thoses difference would be used by me. I'm only using Virtual directory. but now at least, Fence 5 is "usable" the same way Fence 4 was and the quick action StarDock took to fix theses issue is commendable !

 

Thanks again.

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