Greyed out buttons

Hello!

Multiplayer is currently being overhauled for Supernova, and not available at this time. However, custom race generation should be functional when you click new game, could you provide a screenshot?

Heres some images on how it looks.

Hey, yes, as mentioned by Ramma, Multiplayer is supposed to be grayed out.
While the generate button not.

In order to use generate button, you need to have internet connection.
Are you on steam or epic?

I am on epic and have internet connection. The workshop/metaverse is also greyed out, which I presume should be working now?

It's turned off in Supernova - they're working on improvements.  It'll be back soon - we hope   

The "Generate" button on the create custom Civ should not be greyed out.  I just checked and it's working for me in both "Supernova" and "Supernova - Insiders Edition".  Did you try verifying your files?

Quoting ReneTS, reply 2

Heres some images on how it looks.

Does it change at all or allow you to hit generate once you enter a prompt in the top left?

I have verified files and it still says "user not authenticated". I tried the original game, and I have multiplayer there, but the metaverse and mod manager is greyed out. Should that be the case?

Hey, please let me know if this issue has resolved with the new Insider Build update

How to opt-into a specific build:

On Steam:

• Select "Galactic Civilizations IV: Supernova in your Steam Library list.
  
• Right-click and select Properties.
• Select the BETAS tab.
• From the dropdown, select the desired build (Insiders) and exit the dialog.
• Steam should pull down the changed files; if you ever want to go back, do the same as above but select
  default (or None).
  
  

On Epic For Insider Build:

To enable the patch, please do the following:

• Open the Epic Launcher
• Select "Galactic Civilizations IV: Supernova - Insider's Edition"/ TEST Edition
• Install and play!

No its still not working unfortunately. I will try the thing mentioned in the thread above, and see if it helps.

I still cant get this working. Tried unblocking Epic in firewall but its still greyed out. 

Where do you write a support ticket to stardock?

Try emailing [email protected]

That's worked for me in the past.

Hello, just wanted to circle back on this issue to see if theres been any change

No I still have the problems described. is there some files I can send so you can check whats wrong?

Use this link and choose ask a question. After submitting, wait for the answer and note your ticket number. Do not resubmit until you get an answer as it will kick your request to the end of the queue.

https://stardock.atlassian.net/servicedesk/customer/portal/4/group/14

We've been working on the support ticket for this lately, and released a new Insider build update, think it should resolve this, can you confirm? If not please send over a save file or relevant files via dropbox link

It is not resolved no. How do I send a save file to dropbox?

I still need help with this. latest release still shows access denied.

With full release this problem still exists both on Epic and Steam. If you cant fix it let me know, so I can request a refund.