STARDOCK SUPPORT

E-mail them,this is not a support forum.

Or try the help section here,but with that attitude...well you might get lucky
[Message Edited]

britt, I suggest you contact the support email address.

Um, it hasn't been "2 business days" yet since we received your email. (as stated in that auto response that you obviously received).  Please give us a chance to respond to your original email.

....and....just so you don't yet again fly off the handle, you can consider Karmagirl's comment as that from 'Stardock Support' [the thing that allegedly sucks], as she is your Stardock respondent....

BTW....did you actually read the 'FAQ' or is there a conscientious objection to such?...

/me waves at KG and Jafo.....

Just letting you know I think you guys .. well, maybe you do suck.... hot air out of unfair posts. ....bandwidth out of data miners. ... trolls out of the message board.


I could go on, but well....


I'd rather jsut celebrate the good times you bring to us, the beauty, the support, the friendship.......

#5, why are you guys always talking about the 'FAQ', what is it anyway.... I suggest you write a FAQ about the FAQ j/k

Just for what it's worth, I emailed Support Friday and got a response this morning. 2 business days by my counting. Thanks KG

3 POINTS:

1. It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme!

2. Wake up guys and gals - this is the computer age - customer support should be almost instantaneous - like it is at 3DCommune and Coffeecup Software! If it isn't you should take your money elsewhere! (Which I intend to do!)

3. This place is screwing you all royally! You provide tons of content for free; which you and others have to pay for to receive; and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! You are extreme suckers!

Britt

(begin='rant')

I think you need to slow down man. This site had over 1.5 million seperate users a MONTH! To think how many of those people have to email support, that number must be in the thousands. Even if we assume 20,000, which is less than 2%, thats still alot of emails that must be reponded to. I think that they deserve at least 2 days to keep uo. Also, there has been a major server crash that they are trying to repair. Be patient! This is one of the best places on the internet to get any of this stuff so back off a little.

(end='rant')

I have a question though: Why ARE the severs in california? WOuldnt it be simpler to have them in michigan? Is T-Man out in CA? Plus, michigan is a little more central for North America.

?

3 POINTS: 1. It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme! 2. Wake up guys and gals - this is the computer age - customer support should be almost instantaneous - like it is at 3DCommune and Coffeecup Software! If it isn't you should take your money elsewhere! (Which I intend to do!) 3. This place is screwing you all royally! You provide tons of content for free; which you and others have to pay for to receive; and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so! You are extreme suckers!

 

1. You may have a point there.

2. The more popular the software, the longer it will take the support team to answer emails.

3. You've got that completely wrong. You obviously don't understand what's going on here. And I don't get your last comment at all......

and then to top it off; if you want to sell your stuff; you have to pat a big fat fee to do so!

..... huh? 

It's always amazing to me that if you post a RANT because you cannot find a channel to get actual help - you get tons or replys telling you that you can't do that - that are RANTS themselves! This is hypocritical in the extreme!

I think not. You post a rant attacking the place and the people who are our friends, then you get people defending each.

After all, I don't see anyone saying YOU suck. Hypocritical begins at home, sir, and you might expect to get as good as you give. To demand better treatment than what you dish out to others, that is where the hypocrisy starts.


[Message Edited]

Kona, this might be a good time to sit on your hands..... or cool it a bit. OK.....? 

no worries... sorry.

You my friend have not even began to see stardock support.

Once you get your little problem straightened out look through the support news groups @ news.stardock.com

These guys will normally bend over backwards and do some contortionists stunts to help a customer who is courteous and goes to the right place to get support.

Also isn't there a way to use a web browser to get to the goods if you have your reg # and email address?

I seem to remember getting some proggies that way when CM was on the fritz..

aaaand the thread gets closeddddddd.....

NOW

Kona, Koasati mentions what I had to tell myself which is why I haven't replyed to this, person...

Britt, Some people couldn't find a clue if it bit them on the ass...

TasT - 11/25/2003 11:24:14 PM Also isn't there a way to use a web browser to get to the goods if you have your reg # and email address?

yes there is, as a matter of fact...

but it takes a clue as to how to go about it, I mean my 8 year old daughter could do it, but....

My guess is this person is long gone....presumably accessing warez and/or alternate skinning methods to right-royally mangle his Computer-Age existence that 'MUST' be instantaneously responded to.

Don't forget, folks that he is a consumer and has the sun shining out of an orifice somewhere and to heck with the 730,000 other registered site members and millions of unique casual visitors.

Clearly they/we are all blessed with magical powers and have avoided similar 'issues' from which he suffers.

The old adage 'patience is a virtue' declares to one and all that some people are clearly deficient in the virtue department...

Our records show that you successfully connected after receiving an email from [email protected].  Obviously, your issue has been resolved.

Our company is filled with people who love their job.  Why?  Because we don't believe in having them work odd hours, bad shifts, and weekends.  We do this out of respect of our employees.  If all employers were like that, this world would be a happier place.  If you want 24/7 support, please only purchase products from companies that have a SLA that states that they will do so.  Otherwise, I don't see giving a couple business days for a response as unreasonable.  If this was your ISP, or your OS, I could see needing 24/7, but (I know this is hard to believe for most skinners here) but, your computer *will* run without Object Desktop or desktop enhancements running.  So, it's not life or death waiting a couple days to get a response.