GalCiv III Tutorial Freezes When Rush Buy Happens

from GalCiv3 Forums

I'm playing the Tutorial (launched through Epic Games) and every time I rush buy a planetary advancement in the Manufacturing Queue the game locks up. Music continues to play but the planet animation stops and no in-game command works. I have to pull up Task Manager to kill the process.

Game seems to run fine (so far) as long as I don't Rush buy anything.

Suggestions?

galciv iii support
7,194 views 8 replies
Reply #1 from GalCiv3 Forums Top

Sorry to hear you are having trouble.

I could not replicate this issue on my system.

Please try verifying files.

 

Thank you for your patience and patronage.

Reply #2 from GalCiv4 Forums Top

I did as you asked and that didn't solve the problem.

However, through experimenting I've discovered that 'Rush Buy' isn't the problem. Acquiring a Shipyard is the trigger, whether I Rush Buy it or acquire it through turns. I can acquire anything else on the list and it's fine but the Shipyard causes the immediate freeze. Here's a screenshot of the freeze right as it happens, immediately when the shipyard registers as being complete. You can even see the overlays changing and getting stuck in transition.

Sins of a Solar Empire: Rebellion
Reply #3 from GalCiv3 Forums Top

Tried that too, still no problems.

Go into the folder

\Documents\My Games

And rename the folder GC3Crusade to something else, like GC3CrusadeOld

Then try the game again.

Reply #4 from GalCiv3 Forums Top

Same problem on my end. I looked at the debug.err and found this section. It appears something about how the game is calling the shipyard PNG is suspending my GPU. I looked in the folder and the PNG is there and I was able to open and view it.

 

*************************

Debug Message:  EndTurn 4

Debug Message:  StartTurn 5

DebugMessage:  Ships: 1

DebugMessage:  Ships: 0

DebugMessage:  Ships: 1

DebugMessage:  Ships: 0

DebugMessage:  Ships: 0

Debug Message:  CTurnListener::OnCopyWorkerBufferToActual turnState = InNewTurnJob

Debug Message:  OnNewTurnJobComplete

Debug Message:  OnAllNewTurnJobsComplete

Debug Message:  Start AI Process

Debug Message:  Turn Complete. Duration=336 ms

Debug Message:  CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\DLC\EXP2_Crusade\Designs\Resistance_Shipyard_01.PNG Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reply #5 from GalCiv3 Forums Top

What are your system's specifications?

Reply #6 from GalCiv3 Forums Top

from Sys Info -

Windows 11 Home

Intel(R) Core(TM) i5-10210U CPU @ 1.60GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)

RAM 32.0 GB, Total Virtual Memory 36.6 GB

Intel(R) UHD Graphics

500GB SSD + 1TB HD

 

Reply #8 from GalCiv3 Forums Top

I think that one worked. I haven't been able to go far but I built the shipyard, the image went on screen as it should and the game continued.

Thanks for your help. I look forward to playing the game :)