Stardock Forums
I've just bought start11 but for some reason I keep getting this error. Has anyone come across this same issue?
I have tried running it in admin mode, compatibility mode and I've tried installing other programs and they don't give me this error.
I'm on windows 11 pro build 21H2.
Hello,
Sorry to hear you are having issues.
Please try uninstall and reinstall and see id that works for you .
Then report back here , please .
AzDude
Stardock Community Assistant
Thanks for the quick reply, unfortunately I cannot install it at all. When i click on the setup.exe I get that message
Hello,
Are you installing the latest version from your account which
was just updated .
Tried installing with a different browser ?
If needed run a Purge first.
PURGE: https://forums.stardock.com/486022/start10-support-faq#reinstalling
Reboot and ReInstall the latest version again from your account page https://store.stardock.com/myaccount/products/
Reboot , test .
Report back please .
AzDude
Stardock Community Assistant
AzDude
Stardock Community Assistant
Okay so I ran the purge and restarted twice, made sure that my prefetch was empty and downloaded the install from my account on firefox/edge/chrome and the problem is still there. When I double click on Start11_setup_sd.exe i get that error message preventing me from installing. What I am doing is deleting the exe and emptying the trash, run purge, restart, download, install and get error.
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
Try creating a new Admin account and installing under it:
If it works, it will also be installed under your normal account.
Sean Drohan
Stardock Support Manager
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