credit card being rejected again

credit card rejections

October 12, 2021 12:40 PM from

WinCustomize Forums

My credit card ia being rejected again. this time on lightstars novella. this is starting to be a pain.

windowblinds

7,440 views 5 replies

Reply #1 October 12, 2021 1:19 PM from

WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

Please submit a Ticket to Support here https://stardock.atlassian.net/servicedesk/customer/portal/4

AzDude
Stardock Community Assistant

Reply #2 October 12, 2021 3:10 PM from

WinCustomize Forums Top

I don't know if this will help, but I've been told that logging out from both Stardock & WinCustomize and clearing cookies, then log back in everywhere I assume, may solve the issue.

Reply #3 October 13, 2021 2:13 PM from

WinCustomize Forums Top

credit card finally accepted. thanks for all the help.

Reply #4 October 13, 2021 3:33 PM from

WinCustomize Forums Top

Glad it's working now.

Reply #5 October 13, 2021 5:28 PM from

WinCustomize Forums Top

Good to hear rustysam! As there are others having this issue though, could you possibly tell everyone what you had to do to get it working? Thanks.

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