Multiplayer crashing

from GalCiv3 Forums

Me and my brother have been having issues with multiplayer. We have played multiple sessions in huge galaxy map fine. Then one day it started crashing while I was loading into the lobby. It doesn't make a difference who hosts the game will always crash when one of us joins the lobby.

We tried going back to an older save that we had and it worked, after that session we saved it again and when we started it back up it crashed again in exactly the same way, no matter who hosts it always crashes while trying to load in. 

The save works fine if I start it myself without anyone joining the lobby. Its only the one who tries to join that crashes. 

galciv iii support
181,434 views 61 replies
Reply #1 from GalCiv3 Forums Top

We started a whole new game and once again after like 75 turns it just crashes when loading into the lobby!

Reply #2 from GalCiv3 Forums Top

Here is the entire debug file from entering the game to trying to join the lobby. At the end you can see where it goes wrong, How do I fix this?

 

Debug Message:  Current Time UTC: 09-27-2021 03:17

Debug Message:  Version 4.2, Build #10730, last updated on: 08-28-2021 21:46

Debug Message:  Product Version 23.1.6.9

Debug Message:  Epic Build

Debug Message:  Working Directory: D:\games\GalacticCivilizations3

Debug Message:  CommandLine: -AUTH_LOGIN=unused -AUTH_PASSWORD=b650455bb57f47ed89752a955ed0370a -AUTH_TYPE=exchangecode -epicapp=5f1c66366b2c4a6496d535d88c56e6cf -epicenv=Prod -EpicPortal  -epicusername="The_Uns33n" -epicuserid=4502a4f6840544f59db3c820d476c334 -epiclocale=en -epicsandboxid=3c52fbac843d4375803187739db84801

Debug Message:  Initializing DLC status. Online: 0

Debug Message:  DLC0_Founders PathExists: 0 Enabled By Default 1

Debug Message:  DLC1_MapPack PathExists: 1 Enabled By Default 1

Debug Message:  DLC1_5_Registration PathExists: 0 Enabled By Default 1

Debug Message:  DLC2_MegaEvents PathExists: 1 Enabled By Default 1

Debug Message:  DLC3_Snathi PathExists: 0 Enabled By Default 1

Debug Message:  DLC4_PrecursorWorlds PathExists: 0 Enabled By Default 1

Debug Message:  EXP1_Mercenaries PathExists: 0 Enabled By Default 1

Debug Message:  DLC5_BuildersKit PathExists: 1 Enabled By Default 1

Debug Message:  DLC6_RiseoftheTerrans PathExists: 0 Enabled By Default 1

Debug Message:  DLC7_LostTreasures PathExists: 0 Enabled By Default 1

Debug Message:  DLC8_AltarianProphecy PathExists: 0 Enabled By Default 1

Debug Message:  EXP2_Crusade PathExists: 1 Enabled By Default 1

Debug Message:  DLC10_MechKit PathExists: 0 Enabled By Default 1

Debug Message:  EXP3_Intrigue PathExists: 0 Enabled By Default 1

Debug Message:  DLC11_StarControlHeroes PathExists: 0 Enabled By Default 1

Debug Message:  EXP4_Retribution PathExists: 1 Enabled By Default 1

Debug Message:  DLC12_StarControlVillains PathExists: 0 Enabled By Default 1

Debug Message:  DLC14_WorldsInCrisis PathExists: 0 Enabled By Default 1

Debug Message:  Finished checking for DLC paths

Debug Message:  Personal folder located at C:\Users\isaac\OneDrive\Documents

Debug Message:  Personal folder located at C:\Users\isaac\OneDrive\Documents

Debug Message:  Attempting to login using exchange code

Debug Message:  Initializing data directories

Debug Message:  Checking if data bins needs to be rebuilt.

Debug Message:  Loading options binary

Debug Message:  Initialize Prefs

Debug Message:  [EOS SDK] Login Complete - User ID: 4502a4f6840544f59db3c820d476c334

Debug Message:  [EOS SDK] Connect Login Complete - ProductUserId: 0002cd91a46a4cdd8b1b56dd3036374d

Debug Message:  Re-Initializing DLC status now that login has completed.

Debug Message:  DLC0_Founders Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC1_MapPack Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message:  DLC1_5_Registration Owned: 1 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC2_MegaEvents Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message:  DLC3_Snathi Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC4_PrecursorWorlds Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  EXP1_Mercenaries Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC5_BuildersKit Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message:  DLC6_RiseoftheTerrans Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC7_LostTreasures Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC8_AltarianProphecy Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  EXP2_Crusade Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message:  DLC10_MechKit Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  EXP3_Intrigue Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC11_StarControlHeroes Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  EXP4_Retribution Owned: 1 Installed 1 PathExists: 1 Enabled By Default 1

Debug Message:  DLC12_StarControlVillains Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  DLC14_WorldsInCrisis Owned: 0 Installed 0 PathExists: 0 Enabled By Default 0

Debug Message:  Finished initializing DLC status

Debug Message:  Checking data binaries

Debug Message:  Loading core binary

Debug Message:  Core XML has been changed: Yes

Debug Message:  Setting core data

Debug Message:  Loading particles binary

Debug Message:  Setting particle data

Debug Message:  Registering types

Debug Message:  Setting data for assets

Debug Message:  Activation successful.

Debug Message:  Checking virtual memory

Debug Message:  Initializing event center

Debug Message:  Checking for valid working directory

Debug Message:  Entering WinMain

Debug Message:  ******* Starting Game Shell *******

Debug Message:  InitializeResources.

Debug Message:  Social Overlay: Load not ready. will retry.

Debug Message:  Initializing Shell

Debug Message:  Initializing Fonts

Debug Message:  RegisterFont: Font with file: BankGthd.ttf, face index: 0, size 18 ALREADY registered, ID of -245753110 with same properties will not be registered separately.

Debug Message:  Initializing Fonts - complete

Debug Message:  Initializing Direct3D

DebugMessage:  Particle Engine Created.

Debug Message:  Adding DXSAS clean up function

Debug Message:  Initializing device

Debug Message:  DrawManager InitializeDevice

Debug Message:  Creating renderer

Debug Message:  Initializing Direct3D 11 Renderer

Debug Message:  Creating FBX animation core

Debug Message:  Enumerating device settings

Debug Message:  CD3D11RendererSettings::Enumerate: Preferred adapter is 0

Debug Message:  CD3D11RendererSettings::Enumerate: Creating DXGI 1.1 factory

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating adapters

Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 0

Debug Message:  CD3D11RendererSettings::Enumerate: Description: NVIDIA GeForce GTX 1650

Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x10de (4318)

Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x1f91 (8081)

Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 4154458112 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 0

Debug Message:  CD3D11RendererSettings::Enumerate: 86 display modes found for adapter 0, output 0

Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 1

Debug Message:  CD3D11RendererSettings::Enumerate: Description: Intel(R) UHD Graphics 630

Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x8086 (32902)

Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x3e9b (16027)

Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 134217728 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 1

Debug Message:  CD3D11RendererSettings::Enumerate: adapter enumerated

Debug Message:  CD3D11RendererSettings::Enumerate: Adapter 2

Debug Message:  CD3D11RendererSettings::Enumerate: Description: Microsoft Basic Render Driver

Debug Message:  CD3D11RendererSettings::Enumerate: Vender ID: 0x1414 (5140)

Debug Message:  CD3D11RendererSettings::Enumerate: Device ID: 0x8c (140)

Debug Message:  CD3D11RendererSettings::Enumerate: SettingsLevel: 3

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated Video Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Dedicated System Mem: 0 bytes

Debug Message:  CD3D11RendererSettings::Enumerate: Enumerating outputs for adapter 2

Debug Message:  Selected Adapter Description:

Debug Message:  Description: NVIDIA GeForce GTX 1650

Debug Message:  Vender ID: 10de (4318)

Debug Message:  Device ID: 1f91 (8081)

Debug Message:  Choosing initial renderer settings

Debug Message:  Setting resolution to 1920 x 1080

Debug Message:  Initializing Renderer APIs

Debug Message:  (CD3D11Renderer) Initializing driver

Debug Message:  CreateDeviceAndSwapChain

Debug Message:  DirectX Feature Level: DirectX 11.0

Debug Message:  Device SUPPORTS raw and structured buffers

Debug Message:  Initializing 2d screen space effect

Debug Message:  Device is now ready

Debug Message:  Registering text renderer icons

Debug Message:  Creating SDF animation core

Debug Message:  FXManager, FXElement size: 720 bytes

Debug Message:  Shell initialization complete

Debug Message:  Shell Initialized

Debug Message:  CGalCiv3Shell::RequestInitializationState from: Invalid to: Uninitialized

Debug Message:  Loading texture atlas 0

Debug Message:  Finished loading texture atlas 0

Debug Message:  ***** Initializing Game *****

Debug Message:  Timer Frequency is 0 989680

Debug Message:  CGalCiv3Shell::RequestInitializationState from: Uninitialized to: Initialized

Debug Message:  Creating anchor win

Debug Message:  Create popup manager

Debug Message:  Initializing Sound

Debug Message:  Initializing bink

Debug Message:  Initializing bink threads

Debug Message:  Initializing bink sound

Debug Message:  Initializing bink resources

Debug Message:  Initializing bink effect

Debug Message:  CInfluenceSystem::CInfluenceSystem size_influenceMapActual 5308416 size_influenceMapCache 5308416 size_lastTurnOwningPlayerIndex 1327104 size_prevOwningPlayerIndex 1327104 size_owningPlayerIndex 1327104 size_isSectorChanged 20736 size_numOwnedTiles 480 size_influnceMapAll

Debug Message:  Game XML has been changed: Yes

Debug Message:  CGalCiv3Shell::RequestInitializationState from: Initialized to: LoadingContinentTextures

Debug Message:  Creating initial screens

Debug Message:  Create setup screens.

Debug Message:  Creating remaining screens

Debug Message:  Set mouse

Debug Message:  Set update timer

Debug Message:  TachyonSystem: Starting initialization

Debug Message:  TachyonSystem: Initialization successful

Debug Message:  TachyonSystem: Starting encrypted app ticket request

Debug Message:  Popup Manager Update: Unhiding FullScreenBink

Debug Message:  TachyonSystem: Starting authentication request

Debug Message:  TachyonSystem: Successfully retrieved authentication response

Debug Message:  TachyonSystem: Starting profile request

Debug Message:  TachyonSystem: Successfully retrieved profile response

Debug Message:  TachyonSystem: Profile response successful (emailValidated: 0, emailUISuppressed: 0)

Debug Message:  TachyonSystem: Successfully retrieved server identity response

Debug Message:  TachyonSystem: Server identity response successful (build: 2021-09-08 15:45:29 Developmental, identity: galciv3-api-tachyon.stardock.net, url: galciv3-api-tachyon.stardock.net)

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: D:\games\GalacticCivilizations3\Gfx\planets\generic_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED D:\games\GalacticCivilizations3\Gfx\planets\generic_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: D:\games\GalacticCivilizations3\Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED D:\games\GalacticCivilizations3\Gfx\planets\custom_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: LOADING TEXTURE ATLAS FILE: D:\games\GalacticCivilizations3\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message:  LoadTextureAtlasIndexFromMem: SUCCESSFULLY LOADED D:\games\GalacticCivilizations3\Gfx\planets\custom_base_heightmaps\Atlas.dxatlas

Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailA

Debug Message:  Popup Manager Update: Unhiding TitleWnd

Debug Message:  Response: 0|1|0|0

Debug Message:  CInitializationGfxListener::OnLoadContinentsTextureTailB - All continent per-pixel data is now available

Debug Message:  CInitializationListener::OnSetContinentsPerPixelDataTail

Debug Message:  CGalCiv3Shell::RequestInitializationState from: LoadingContinentTextures to: CreatingContinentData

Debug Message:  CInitializationGfxListener::OnCreatingContinentsTail

Debug Message:  CInitializationListener::OnSetContinentsDataTailA

Debug Message:  CInitializationListener::OnSetContinentsDataTailB

Debug Message:  CGalCiv3Shell::RequestInitializationState from: CreatingContinentData to: DoneCreatingContinentData

Debug Message:  Popup Manager Update: Unhiding MultiplayerGameListWnd

Debug Message:  OnLobbySearchFinished

Debug Message:  Popup Manager Update: Unhiding MessageBoxWnd

Debug Message:  Popup Manager Update: Unhiding LoadingWnd

Debug Message:  Lobbies  (OnJoinLobbyFinished): lobby join finished.

Debug Message:  LobbyData created with ID 1529653602

Debug Message:  Lobbies (OnLobbyUpdateFinished): with status: EOS_Success

Debug Message:  Missing packed 0 or 17191 in multi-packet message

Debug Message:  DisconnectFromPeers: m_OpenP2PSessions clearing list.

Debug Message:  CloseP2PSessionWithUser NetID 2278602493

Debug Message:  Attempted to close a connection with a Socket ID that is invalid. RemoteUserId=[000...757] SocketId=[INVALID SOCKET ID!]

 

Sins of a Solar Empire II
Reply #3 from GalCiv3 Forums Top

Hello,

Sorry to hear you are having trouble.

Whoever is getting the crash should be getting a pop-up for a submission.  Has that been happening - the popups and the submissions?

If so, private message me the email address(es) used for them - do not post them in a reply here.

In the message, include a link to this thread so I know what they are for.

Sean Drohan
Stardock Support Manager

Reply #5 from GalCiv3 Forums Top

Hello Isaac,

I have gathered the data from both of you and updated an internal ticket on it.

Internal Ref: GC3-575

At this time, it's in the hands of the devs.  I will update this when I know anything more.

Thanks for the feedback, data, and time.

Sean Drohan
Stardock Support Manager

+1 Loading…
Reply #6 from GalCiv3 Forums Top

Quoting sdRohan, reply 5

Hello Isaac,

I have gathered the data from both of you and updated an internal ticket on it.

Internal Ref: GC3-575

At this time, it's in the hands of the devs.  I will update this when I know anything more.

Thanks for the feedback, data, and time.

Sean Drohan
Stardock Support Manager

Alright! I hope this gets solved soon. Its been really frustrating to not be able to continue our game.

Reply #7 from Stardock Forums Top

Quoting IsaacVilltris, reply 6

Alright! I hope this gets solved soon. Its been really frustrating to not be able to continue our game.

Totally understand - again, sorry for the frustration.

Sean Drohan
Stardock Support Manager

Reply #9 from Stardock Forums Top

Quoting Isaac, reply 8

Any update?

None noted in the internal ticket I am afraid.

Sean Drohan
Stardock Support Manager

Reply #10 from GalCiv3 Forums Top

We are eager to get back to playing our game. This is the second game it happened to. Cant be to hard to figure out whats causing the error, right? 

 

Sorry if I'm pushing, its just that we really want to continue.

Reply #13 from GalCiv3 Forums Top

Can I please get some help with this issue. We want to continue playing and its been 4 weeks now...

Reply #14 from Stardock Forums Top

Quoting Isaac, reply 13

Can I please get some help with this issue. We want to continue playing and its been 4 weeks now...

Isaac, I am sorry for the delay.  As stated, there is currently an open ticket internally. At this time, there has been no activity on it but I will report here when there has been.

Sean Drohan
Stardock Support Manager

Reply #15 from GalCiv3 Forums Top

5 weeks waiting for at least some basic assistance! 

Reply #16 from GalCiv3 Forums Top

They won't fix it. It has been like this for years, they release new DLCs, but multiplayer is a dumpsterfire. Today my friend and I "played" for about three hours, half of which was constantly rehosting and restarting the game because every second turn the game freezes on turn change or downright crashes to desktop.

Shame, because I love the game, I bought Gal Civ 4 on Epic the moment it was available, we both streamed in the first few days after the alpha was available, but if the final game is anywhere near this level of quality in terms of multiplayer, I'm gonna go ballistic.

What a disappointment.

Reply #17 from GalCiv3 Forums Top

Just a small update, I read somewhere that the Crusade DLC might be the reason for frequent freezes/disconnects. If you really want to play the game, maybe try disabling this DLC in your settings and see if it helps. Unfortunately, you will have to start a new game. My friend and I are going to try this soon. Also, my antivirus software blocked a file from GalCiv 3 folder once causing a crash, so you might want to add the game's folder to exceptions if you have similar software.

Reply #18 from GalCiv3 Forums Top

I can confirm that disabling Crusade seems to have solved the issue for us. We played 83 turns without a single crash, earlier the game used to freeze every 2-3 turns. Too bad this is the DLC that adds the most to the game. If you are considering playing without it, you have to start a new game, and be sure to change the game's speed to fastest, otherwise it will be veeery slow.

Reply #19 from Stardock Forums Top

Quoting Elebril, reply 18

I can confirm that disabling Crusade seems to have solved the issue for us. We played 83 turns without a single crash, earlier the game used to freeze every 2-3 turns. Too bad this is the DLC that adds the most to the game. If you are considering playing without it, you have to start a new game, and be sure to change the game's speed to fastest, otherwise it will be veeery slow.

I have updated the internal ticket with this observation - thank you for it.

Sean Drohan
Stardock Support Manager

Reply #20 from GalCiv3 Forums Top

Quoting Elebril, reply 18

I can confirm that disabling Crusade seems to have solved the issue for us. We played 83 turns without a single crash, earlier the game used to freeze every 2-3 turns. Too bad this is the DLC that adds the most to the game. If you are considering playing without it, you have to start a new game, and be sure to change the game's speed to fastest, otherwise it will be veeery slow.

Without Crusade its almost not worth playing

Reply #21 from GalCiv3 Forums Top

Well, for me personally, the biggest downside of the lack of this DLC is no commanders. If you have the other DLCs, then the game's not that empty. Still, yeah, the fact that you have to disable the biggest expansion just to make it work is laughable.

Reply #22 from GalCiv3 Forums Top

It's been 2 and a half month, and nothing has been done, no progress at all, wow, just wow

Reply #23 from GalCiv3 Forums Top

Quoting Elebril, reply 22

It's been 2 and a half month, and nothing has been done, no progress at all, wow, just wow

Yep. Not even the slightest of help in all this time. Great support...>:(  

Reply #24 from Stardock Forums Top

Quoting Isaac, reply 23

Yep. Not even the slightest of help in all this time. Great support...  

While the delay can be frustrating (it is for me as well), to say that you have received no support in the 'slightest' is just not so. This thread, the things we have tried, is proof of that.

Again, I am sorry for the delay.

Sean Drohan
Stardock Support Manager

Reply #25 from GalCiv3 Forums Top

Quoting sdRohan, reply 24

[quote who="Isaac" reply="23" id="3825696"]
Yep. Not even the slightest of help in all this time. Great support...  


While the delay can be frustrating (it is for me as well), to say that you have received no support in the 'slightest' is just not so. This thread, the things we have tried, is proof of that.

Again, I am sorry for the delay.

Sean Drohan
Stardock Support Manager
[/quote]

No actual help was provided from the support team. The only thing that happened is that one person replied with an observation that the issue happens with Crusade which without makes the game a lot worse. I have not seen anything that might help in fixing this issue for either the current game or to stop it from happening in the future that doesnt involve in me removing a good portion of the game contents.