help

Hello,
Sorry to hear you are having issues. Need more information on your system.

1. Windows version, please use Winver.exe to get Windows full version numbers.
2. Curtains version.
3. System CPU, Intel, AMD or ARM?
4. Did you install Curtains into its default directory?
5. What does it says (popup menu) when you "install" skins from Wincustomize.com. All skins tested?
6. Does the skin that come along with Curtains applies?

Thanks
Basj,
Stardock Community Assistant.

hi

windows 10  version 19042.985

amd  Ryzen 7 1700

Installed curtains as  default 

when i install a skin from wincustomize  curtain pops up  and nothing  as installed  no new skin

in local.

all skin that come with curtain  are  applying  and  working 

cheers  craig

Hello,

Does any of these Curtains https://www.wincustomize.com/explore/curtains/sort/popular download and installed ?

Thank you,

Basj,
Stardock Community Assistant

 downloads ok    when i click  on skin file  to install   curtains  opens up    and nothing  is showing up in curtains

local...

cheers  craig 

Open Curtains, Go to setting-> Click the "Browse to installed styles folder" -> Check Curtains styles listed in that folder and see if those you just downloaded and installed appear there. And report back.

Thank you,

Basj,
Stardock Community Assistant

all the styles  ive installed or  downloaded     the   style folders are they   but all the  style folders  are  empty  

cheers  craig

All style folders are empty or just those you downloaded and installed are empty? If just those that you downloaded and installed are empty, it might be your security/anti virus software is blocking those files from extracting it.

Thank you,

Basj,
Stardock Community Assistant

just the ones    ive installed  online  and  the one ive installed from  Wincustomize   all the folder are empty  

ive  just   turned   off  my antivirus  and  my  anti malware programs     and  the  styles  are still not  installing   

cheers  craig 

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

big thanks  

craig

Hello,

Sorry to hear you are having trouble.

If you have Windows Controlled Folder Access on, turn it off and try again:

https://support.microsoft.com/en-us/windows/allow-an-app-to-access-controlled-folders-b5b6627a-b008-2ca2-7931-7e51e912b034

Sean Drohan
Stardock Support Manager

i  dont use   windows defender  its turned off 

   and control folder access is turn off  

craig

Just to test, disable whatever AV app you are using (uninstalling it would be MUCH preferred), reboot - ensureing that Windows Controlled Folder Access is still disabled after.

Sean Drohan
Stardock Support Manager

Windows Controlled Folder Access is disabled    after removing   av   

craig

And a reboot and test again I assume?

Do you have any archive replacement apps for compressing \ decompressing archived files?  For example, this is what one would see if it was the Windows default in the right-click context menu of a file:

Sean Drohan
Stardock Support Manager

 i only use winrar   

in my send to folder  compressed zipped folder   is there   no other  compressing  apps 

craig  

If you create a new Windows Administrator (<-- Important) account:

https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-10-20de74e0-ac7f-3502-a866-32915af2a34d

And use it instead, does it work then?

Sean Drohan
Stardock Support Manager

 having problems setting up a account    will sort it  

craig

  made a new admin account   

and signed in    curtains   still  same    not   installing   styles 

also installed  curtain on another pc   and is  working  100%

so something on my  pc is blocking   installing styles...  

craig   

Running out of options for you here...

How much space does your hard drive have left?

Does an SFC scan find issues?

https://www.windowscentral.com/how-use-sfc-scannow-command-fix-problems-windows-10

Are you using OneDrive, and if so, are the local files actually pathed to it, for example, instead of:

C:\Users\YourUsername\Documents\My Games

The path reads something like:

C:\Users\YourUsername\OneDrive\Documents\My Games

Sean Drohan
Stardock Support Manager

SFC  scan  did find issues and repair them

but did not fix  the install styles issues

i do  have  this on my  pc    C:\Users\YourUsername\OneDrive\Documents\My Games

craig

Do you have this folder and what is in it if so (screenshot):

C:\Users\Public\Documents\Stardock\Curtains

Sean Drohan
Stardock Support Manager

the empty folders  are the one ive installed  online or from winc 

But the others that show there, should show up in 'Local' in Curtains - they do not, correct?

Is the path exactly:

C:\users\public\documents\stardock\curtains\

Or does this one too have OneDrive in it?

Sean Drohan
Stardock Support Manager

that screen shot is from   ------> C:\Users\Public\Documents\Stardock\Curtains

there is no  stardock folders   in    C:\Users\tinbi\OneDrive\Documents  

craig